Bel hôtel, bien tenu, personnel très professionnel, beaucoup de surveillance, nourriture correct, animation de soirée pour les personnes plus agées

I have been staying at this hotel for 28 years. It has gone from The Acapulco Plaza to The Costa Club to what is now The Crwon Plaza. Although it is no longer a five star, we always come back because of all the friends we have made over the years, who also keep coming back and because of the long time wait staff that have been taking care of us all these years. Its like coming home. Elva the new hotel manager has done a great job over the past three years and has a good eye for small details that mean alot to those of us who know the difference. The one thing that I dont understand is why the front desk does not acknowledge our return to the hotel and offer free upgrades or at least some kind of gesture, whether it be flowers in the room or a comp bottle of wine just to thank us for our long term loyalty to the hotel. I have been to Cuba three times twice to the same resort and on my Second vist was automatically upgraded. So after coming to this hotel at least 28 times it leaves me wondering why no recognition???? Other than that the trip was great and I will go back again.

très beau site, nourriture excellente avec beaucoup de variétés, soleil garantie, très propre et service impeccable,club oasis juste pour adulte seulement avec trois piscines et très confortable avec José le serveur parle français et d'une grande gentilleste et très bon service. Pour ce qui est de la sécurité des agents partout sur le site et même sur la rue beaucoup de sécurité, n'hésité pas à aller à Acapulco car il n'a aucun danger, moi je voyage seul et je prends l'autobus qui coûte seulement 60 pesos et tu fais la Baie au complet avec toutes des boutiques et marché au puce et beaucoup de restaurant avec terrasse et musique avec très belle ambiance. Pour la devise pour 10.00$ Can. on remet 12.50$ Can qui donne 112 pesos, le seul hit pour les fumeurs on est très limité, il indique le site non fumeur incluant les chambres mais on tolère au piscine et au lobby ou il a des soupers avec animation. La plage est propre pas trop de sollicitation. Il a même un Casino à côte du Walmart très bien comme site.
Je recommande cet hôtel, avec enfants couple aucun problème. Par contre le personnel ne parle pas français, juste anglais et espagnol.

This hotel had bad reviews in the past, but it has been remodelled. I believe every room has an ocean view. The food is not good like most all inclusive. Great location, but lacks ammenaties, and no fresh flowers etc to show its a higher end hotel. Way too many vendors on beach

Beautiful hote, great food, great staff but no activities going on nothing to do in the evening got bored after a few days terrific hotel if they had added some type of entertainment

Nice hotel, friendly staff

This was our tenth time to Acapulco and 5th visit to this hotel.They are really trying hard to get international tourists returning as Acapulco is now predominately dominated by tourists from Mexico City.
The hotel staff were very friendly and helpful.If you know a little Spanish it goes a long way. The hotel is very clean as are the rooms.
Food was delicious with great quality and variety.
Activities include: volleyball, aqua aerobics, and bingo.
Live Band Thurs.-Sat. at the lobby bar.
This hotel is great if you are looking for a relaxing vacation in a great location.
Is it safe in Acapulco? We have traveled as a family and as a couple, without any problems.Just use common sense.
Acapulco is guaranteed weather at affordable prices, and we look forward to returning to the Crowne and Acapulco again!

Our entire visit was pleasant. Staff was courteous and most often offered good service. Jose serving the Oasis Lounge was exceptional! The room was clean and spacious with the exception of the washroom which is in need of an update. Food was good and offered lots of choices and variety.

the staff was not helpful at all the. food was poor and not available at all times, we only got one a la carte for the week. all bars close at 6pm and the lobby bar closes at 11pm, there was no entertainment, this is not a true all inclusive resort and the age of people is 50 . We were very disappointed with this entire trip.

Good memory at Cancun Crown Plaza is completely evaporated at Acapulco.

Sejour tres agreable. Tout est en place pour que l on apprecie la qualite de l hotel et du service. Le personnel est courtois, gentil. Une amelioration devrait cependant être apportee a la qualite de la nourriture offerte dans les buffets.

I have been to this hotel several times and would consider using it again. it is clean, the satff is friendly and obliging, the amenities are suffcient for my needs. Being right on the water is a big bonus for me