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Hotel Review

Excellence Playa Mujeres

(4.79)
Based on 60 reviews

Overall Impression: #1 of 64 hotels in Cancun.
Quality vs Price: #2 of 64 hotels.
Food / Restaurants: #1 of 64 hotels.
Beaches: #10 of 64 hotels.
Families: #51 of 64 hotels.
Couples: #1 of 64 hotels.
Singles: #48 of 64 hotels.
Seniors: #28 of 64 hotels.

Detailed note 


Traveller pictures (3)

Traveller picture - Excellence Playa Mujeres Traveller picture - Excellence Playa Mujeres Traveller picture - Excellence Playa Mujeres

Travellers Reviews

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 Une première mais surtout pas la dernière...

Endroit de rêve...impeccable
service hors-pair....Le personnel mérite une mention spéciale....car c'est surtout grâce à eux qu'on se sent si bien....bonjour spécial à notre concierge Santiago qui a tout fait pour rendre ce séjour inoubliable....
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The strong points
Endroit de rêve...luxueux, impeccable et service hors-pair...ma fille et moi nous sentions comme des princesses

The weak points
Loin des activités ou excursions à faire au Mexique...ex. Tullum

Manon Couture
St Hyacinthe, QC
Stayed at hotel Excellence Playa Mujeres
2013-04-27 to 2013-05-04 (7 days)

 Absolutely perfect

We have been travelling with a large group for about 14 years, and everyone agreed that this resort encapsulates the best of all that we have visited. The service is over and above the most outstanding feature. The food, rooms, pools and beach are equally wonderful. Will not hesitate to book next year at same location, only for a longer stay.
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The strong points
service, meals, rooms & pools

The weak points
location may be a little remote for those looking to do day trips, but the island is good fun travelling around on golf carts.

didi webster
Stoney Creek, ON
Stayed at hotel Excellence Playa Mujeres
2013-04-11 to 2013-04-18 (7 days)

 Excellence is Excellent

The hotel lives up to its name. EXCELLENT
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The strong points
Outstanding service, clean rooms

The weak points
Food not as good as previous years

M Rex Allen
Waterloo, ON
Stayed at hotel Excellence Playa Mujeres
2013-03-20 to 2013-03-27 (7 days)

 EPM March

Totally Wonderful !!!
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The strong points
This Property is Fantastic, we have been there before. This was our 4th trip to Excellence both this resort and riveria maya are really good.

The weak points
Only weak point is that people should not be allowed to play their own music around the activity pool, as the resort already provides good music and that should be good enough.

Stephen John Hoadley
Hamilton, ON
Stayed at hotel Excellence Playa Mujeres
2013-03-17 to 2013-03-24 (7 days)

 Excellence playa mujeres

c'est notre 2e séjour à cet hotel,et 2 fois a Riviera Cancun. le service est très bon, la nourriture bonne sauf au restaurant italien...trop de sel dans la sauce...la propreté partout, pas de moustiques, la pâella sur la plage excellente...la formule aucune réservations aux restos très apprécié.
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The strong points
chambres, propreté, plage , personnel

The weak points
difficile d.avoir un café maya aux restaurants...ne donne rien de spécial quand on retourne à cet hotel plusieurs fois...pas dans leur politiques...

Durocher P
Chateauguay, QC
Stayed at hotel Excellence Playa Mujeres
2013-03-17 to 2013-03-24 (7 days)

 One of the best!

Excellence Playa Mujeres is a dream come true. The staff is excellent and the service is excellent! They always refer to you by name, (ex. Mr. & Mrs. Smith) and are constantly cleaning up right behind you. The resort is a fair size and has an excellent layout. There are busy areas and quiet areas that accommodate all types. The food is delicious and there are ample choices. The staff is always willing to try and meet your dietary needs. If they have it in the restaurant (even if it's not on the menu) they will serve it to you with a smile :) The resort gleams and smells clean. Staff is constantly maintaining anything that is out of order (a cracked tile will be repaired within 48 hours). The pictures on the website are a true representation (even with a basic junior suite). This resort definitely caters to its clientèle and I highly recommend it to any traveler. You get what you pay for! Excellence is, for a lack of words, Excellent!
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The strong points
Attention to detail!!!, friendly staff, clean facilities, extremely well maintained.

The weak points
Seaweed on the beach, no buffet for dinner, a little secluded.

Happy traveler
Hanmer, ON
Stayed at hotel Excellence Playa Mujeres
2012-12-22 to 2012-12-29 (7 days)

 Great service and food

The hotel grounds, rooms, food, and service are all excellent. What made it special for us was upgrading to the Excellence club. This gave us a two-story suite with a private rooftop terrace and pool. If you want privacy, please ask for a high floor. We were on the fourth floor of building eight. The excellence club also has a private beach which had great beds on it, and a private pool. The private pool was important because it was heated while the others on the resort were not. In November this made a big difference in terms of swimming. The beach itself had white sand but a lot of seaweed. If you are a beach person, this may affect your decision. The hotel itself is wonderful overall.
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The strong points
Great rooms, food, and service. Two-story rooms are very enjoyable.

The weak points
The beach, and cold main pool.

Cl
Toronto, ON
Stayed at hotel Excellence Playa Mujeres
2012-11-25 to 2012-11-30 (5 days)

 Excellence Playa Mujeres

Very nice clean hotel,no problems, good entertainment, great staff, excellent food.
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The strong points
Great service, friendly, helpful, courtesy staff, very good entertainment, excellent food, very clean hotel, excellence room.

The weak points
Sea weed that continuously washes up onto the beach. Sugesst that the hotel install a break wall around the swim area in order to keep out the sea weed but I know that would be rather expensive. Perhaps there is an alternative.

Mark James Toner
Lachine, QC
Stayed at hotel Excellence Playa Mujeres
2012-11-15 to 2012-11-22 (7 days)

 Excellence Says it All!

Fabulous experience for the second time! Service, food, accomodations, tennis, golf, aqua world excursions....all top notch!!! Could not have asked for anything better! THANK YOU
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The strong points
Fabulous Tennis program, Beautiful golf course, Service at all levels excellent, prompt and very accomodating.

The weak points
None

Wentzell/Cousineau
Rockland, ON
Stayed at hotel Excellence Playa Mujeres
2012-10-30 to 2012-11-09 (10 days)

 Great week

Stayed in Club Ocean view rooms Building 8 third floor. Great view. With one exception restaurant and bar staff provided fast, friendly service. Food options were many and very well prepared. Hotel staff respond "but of course" to any request.
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The strong points
Food and service in all areas was quick, staff friendly, called us by name, Spice Chef great entertainment.

The weak points
Only one time, dinner in Italian was not good. 4 of us, served up to 45 minutes apart, veal was burnt crisp one side had to ask 3 time for first glass of wine.

P Smith
Welland, ON
Stayed at hotel Excellence Playa Mujeres
2012-10-10 to 2012-10-17 (7 days)

 Top notch

Excellence personified, every day better than the other, friendliest service, amazing food, great entertainement and activities.Perfect size resort, not too big and not too small.
But definitely a couple's only resort, don't go there if you are single
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The strong points
truly luxury and work non stop to please you

The weak points
none

Randa
Ottawa, ON
Stayed at hotel Excellence Playa Mujeres
2012-09-04 to 2012-09-11 (7 days)

 Excellence at its finest

Having never traveled to mexico I had my reservations. My husband and I have been to both cuba(blau costa verda) and dominican republic(dreams punta cana). I must say this was the best vacation we have been on to date.

Where do you start, the resturants were fantastic and so was most of the room service, I have never seen anywhere so clean, and the service was second to none...staff went out of their way for you and seemed genuinely happy to help. If your looking for a spot to party this is not it..if you want to rest and relax while being pampered this is it...I have always said i will never go back to the same place twice but this resort will defenitly be the exception
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The strong points
The level of service and the cleanliness of the whole resort

The weak points
none

Melanie Kyra Sookram
Toronto, ON
Stayed at hotel Excellence Playa Mujeres
2012-08-24 to 2012-08-31 (7 days)

 Week in heaven

For a couples retreat of pure rest and relaxation, this is the place. 9 restaurants. No reservations required. Food on the beach every day. Could walk for miles on the beach. Best rooms I've seen in the caribbean. Free wi-fi in the rooms. Staff super nice and always have a smile Only downside is being 15 minutes north of cancun, you're far from the action and excursions, but if it's a week of sun and beach, this is the place.
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The strong points
Rooms, free wi-fi, food on beach, great restaurants with no reservations required

The weak points
Location is a little north to enjoy cancun nightlife or excursions further south.

Roger
Montreal, QC
Stayed at hotel Excellence Playa Mujeres
2012-07-01 to 2012-07-08 (7 days)

 Excellence à l'EXCELLENCE!!!!!!!!

Endroit parfait pour couple et pour se faire traiter comme de la royauté!!!
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The strong points
Qualité du services. Les restos sont tous excellents. Vraiment belle plage. Toujours beaucoup de serviettes à notre disponibilités.

The weak points
-Très écho dans les corridors. Les chambres pas très bien insonorisé. - Devrais avoir un service de navette. Toujours prendre le taxi devient dispendieux à chaque fois que vous voulez sortir du site.

Mitch
Gatineau, QC
Stayed at hotel Excellence Playa Mujeres
2012-04-06 to 2012-04-13 (7 days)

 Incroyable pour un grand voyageur exigeant!

Rien à ajouter que l'excellence.
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The strong points
Service, site, nourriture

The weak points
réservation des chaises à la plage et le décor de certains restaurants

Josee Dompierre
Blainville, QC
Stayed at hotel Excellence Playa Mujeres
2012-03-25 to 2012-04-01 (7 days)

 25th Anniversary trip

Wonderful place!! Staff,food,beach,pool.
Very clean and beautiful. Only thing is they need more housekeepers...several times our room wasn't cleaned until 5pm. The dinner reservation for our 25th anniversary day was missed..we arrived to the restaurant and they knew nothing about the booking. The staff were great and still made it beautiful!
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The strong points
Beautiful resort!!The food was way too good....

The weak points
Lack of housekeeping staff

Russell
Fort Mcmurray, AB
Stayed at hotel Excellence Playa Mujeres
2012-03-17 to 2012-03-24 (7 days)

 Unbelievable Experience!

I can't stress how much I loved this hotel! The food at all the restaurants was amazing and exceeded my expectations every time! We didn't have a bad (or even dull) meal. Rooms were beautiful and well kept, as were all the facilities available. The only complaint I had was that it was difficult to get seating around the pools during the daytime as most couples would reserve chairs early in the morning. Ordinarily I disagree with this practice, but by day 4, I too walked out to the pool at 7:00 am reserved my spots with our towels. (Or so I thought). We went for breakfast at the Lobster House and when we returned to our "reserved" spot, other patrons had taken our chairs, despite the personal items that were left on them. Other than that, it was a wonderful vacation and I certainly plan on visiting this hotel again in the future!
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The strong points
Restaurants, Bars, Service, Fitness & Yoga Studios, Beach.

The weak points
Quite far from town ($30 cab ride each way), hard to get seating around pool during the day.

Kate
Abbotsford, BC
Stayed at hotel Excellence Playa Mujeres
2012-03-03 to 2012-03-10 (7 days)

 Excellence is excellent

The hotel was excellent and the staff was extremely friendly and helpful. One of the nicest resorts we have stayed at.
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The strong points
Service second to none.

The weak points
The wifi was a bit slow.

Ian
Oakville, ON
Stayed at hotel Excellence Playa Mujeres
2012-02-25 to 2012-03-03 (7 days)

 Five star treatment

This was a fabulous resort with excellent facilities and staff and I would highly recommend it.
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The strong points
Restaurants, Beaches, Rooms

The weak points
isolated location

Carol Blackburn
Landmark, MB
Stayed at hotel Excellence Playa Mujeres
2012-02-04 to 2012-02-11 (7 days)

 Excellence Playa Mujeres

This was my second time returning to this hotel having traveled there in 2008. Absolutely love this hotel and chose to go back there for birthday celebration. My bedroom was decorated with balloons and cake and champagne were provided. Nice touch!

The rooms are phenomenal and the housekeeping staff do a great job cleaning rooms and providing pillow service with chocolates and the next day's activities.

Ample towels available at the beach or pool everyday and no towel cards required. No issues finding chairs to sit on although we tended to sit at the beach. The pool area seemed to be full most days by 9 am.

All restaurants are terrific, although personal favorites are the Asian and French. Wait staff are attentive and service is quick and never rushed. Bottled water available in room and at all bars tastes just like bottled water in Toronto. No issues with the water. Also drank the water poured into glasses in the restaurants with no issues.

Evening entertainment is great and different to other all-inclusives in Cuba or Dominican Republic. The Micheal Jackson show and Mexican night are not to be missed.

Excellence staff go out of their way with the little details that make a vacation unforgettable.
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The strong points
The WIFI works well from rooms and lobby.

The weak points
Skype is either blocked or doesn't work in the hotel and I couldn't get clear phone reception. There is a new chef so they are still working out some of the menus.

The Morgans
Etobicoke, ON
Stayed at hotel Excellence Playa Mujeres
2012-01-23 to 2012-01-28 (5 days)

 A dream come true

Loved this place, will go back in a heart beat.
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The strong points
The staff are all there for you 100%

The weak points
There are none.

Karen Theresa Morgan
Brampton, ON
Stayed at hotel Excellence Playa Mujeres
2012-01-23 to 2012-01-28 (5 days)

 Third time at an Excellence Resort

First time at Excellence Playa Mujeres. Went to Excellence Riviera Cancun in 2010 & 2011. Very impressed with both resorts; Playa Mujeres slightly better than Riviera Cancun in most categories except for the beach and lunch menu, which I preferred at Riviera Cancun. The resorts are so similar that in the future I would use price to guide my decision on which resort to go back to again; if Playa Mujeres is only $200/person/week more I would go there again but if the price differential exceeds that amount I would choose the less expensive Riviera Cancun.
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The strong points
Excellent service (room service, bartenders & waiters).

The weak points
Wireless internet signal in the room was weak, requiring access to the internet from the balcony.

Dave M.
Calgary, AB
Stayed at hotel Excellence Playa Mujeres
2012-01-17 to 2012-01-24 (7 days)

 Excellence at the Excellence

A wonderful vacation at a beautiful resort. The service was fabulous, the food was very good and the room was well appointed and very clean.
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The strong points
A beautifully maintained resort with 5 star service. Everyone we encountered went out of their way to make sure that we had a wonderful stay. The food was very good for resort food - not gourmet - but very good.

The weak points
Anything that I could think of as a negative would be something so small that it wouldn't be worth mentioning. Is there room for improvement sure - but when isn't that the case.

Crisha
Toronto, ON
Stayed at hotel Excellence Playa Mujeres
2012-01-09 to 2012-01-16 (7 days)

 Loved the room! Loved the service!

This was my 4th visit to an Excellence resort but my first at this particular one. We've always gotten superb service at Excellence which is why we keep returning. If you want or need anything, you just ask and they get it for you (with a smile).
We loved the rooms at this resort. The balcony has a table, two chairs and a very comfy bed with lots of pillows. The round jacuzzi at the front of the room, was great. The grounds are immaculate. Lots of food choices. The beach is a bit small. The pools are super clean, but a bit chilly during the winter months. There is one heated pool. The shows are fun, with the Michael Jackson being my favorite. The staff are very professional and friendly. We were there over New Years and the resort was at 100% occupancy.
We like to relax, read, and soak up the sun when on the vacation. We found that difficult to do this trip as there was lots of younger (and a few older) party people. Lots of drunk wooohooing and such. Loud, boisterous. It may not always be like this at other times.
This resort is located a bit far from everything. Overall, it was a great vacation and I'd go back here in a heartbeat.
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The strong points
The rooms are great! Exceptional service and attention to detail. Staff are friendly and hard working. No reservations required for dinner No beach towel cards or arm bracelets

The weak points
It's a bit far from other areas While I was there, it was too noisy (boisterous drunk people) The beach is a bit on the small side.

Di
Cornwall, ON
Stayed at hotel Excellence Playa Mujeres
2011-12-29 to 2012-01-05 (7 days)

 EXCELLENCE PLAYA MUJERES

Pleasantly suprised with the courtesy of the staff, the Hotel amenities available, the cleanliness of the rooms and the varied culinary foods that were offered. Great hotel to visit.
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The strong points
Fantastic staff all around; varied actitivities available (Tennis, Volleyball; Soccer etc); good restaurants;

The weak points
Room was always musty (could use better ventilations);could not understand why Yoga could not be offered daily; a bigger gym; guests could be offered at least one free Hydro Spa Treatment as a "taster"; warmer pools/tubs would be great-especially in rooms

Aleix
London, ON
Stayed at hotel Excellence Playa Mujeres
2011-12-25 to 2012-01-01 (7 days)

 L'Hôtel porte son nom EXCELLENT !!!

L"hôtel porte vraiment son nom, Excellent !!! une coche en haut des 2 autres , celui de la Riviera Maya et Punta Cana, pour la chambre, le service , les 9 restos,spectacles mais pas la plage pleine d'algues..Ils avaient beau les ramasser,1hre après il y en avait autant !! Mais la suprprise a été qu' on pensait qu'il se situait sur l'île Isla Mujeres,mais non, c'est en face de l'île,au nord de Cancun près de Puerto Juarez. Il n'y avait pas de navette pour se rendre à Cancun ni au ferry pour Isla Mujeres,ni de bateau qui part de l'hôtel à l'île. Mon mari y allait pour la plongée à Isla Mujeres...La température a été très froide et venteuse en début de voyage les 3 premiers jours de fin novembre début décembre.
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The strong points
Chambre, service, les 9 restos sans réservation spectacles en soirée, wifi dans la chambre

The weak points
plage pleine d'algues, situation, pas de shuttle pour Cancun et au ferry pour Isla Mujeres, très cher le taxi..

Marie D.
St-Eustache, QC
Stayed at hotel Excellence Playa Mujeres
2011-11-28 to 2011-12-05 (7 days)

 Comments

Our hotel room-keys were not working at about 12pm on the date we were supposed to check out. Prior to that we have talked and confirmed the late check-out time till 3pm. Finally, a hotel staff opened our room, our lock-box was fully opened. We were so worry but thanks God, our Passports and cash seemed all were there. However,when we got back to Toronto, we realized that we are missing a Visa card and a banking access card.
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The strong points
All seven restaurants are le carte for dinners, but only 3 restaurants were opened for Breakfast and Lunches.

The weak points
Minimum water-sport activities on the beach, not even a float. There was no life-guard in the pool or on the beach. Everyday, we have to find the pool-lounges chairs, supply were limited. Tea and coffee tasted really bad, we drank beer for breakfast.

Steve Czegel
Mississauga, ON
Stayed at hotel Excellence Playa Mujeres
2011-11-20 to 2011-11-27 (7 days)

 Vacances

Un mot: Exceptionnel!!!!
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The strong points
Service impeccable et la nourriture est excellente...

The weak points
La plage est un peu décevante

Pl
Cacouna, QC
Stayed at hotel Excellence Playa Mujeres
2011-11-12 to 2011-11-19 (7 days)

 Presque un vrai 5 *****

Hôtel à recommander malgré les petits irritants mentionnés plus bas. Après une semaine on se disait qu'on reviendrait mais après la 2ème semaine on pense découvrir un autre hôtel pour les prochaines vacances.
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The strong points
Le personnel très professionnel. La propreté. Grande chambre et grand balcon. Très bons spectacles mais qui se répètent chaque semaine. Bon choix de boissons et cocktails. Service privé pour l'aéroport sans "run de lait".

The weak points
La plage est bien mais toujours pleine d'algues. Beaucoup de jeunes sur le party. Pas de service d'autobus pour aller à Cancun.

Serge Dugas
Montreal, QC
Stayed at hotel Excellence Playa Mujeres
2011-10-30 to 2011-11-13 (14 days)

 Pampering Plus!

Our rooms were very clean and comfortable, especially the outdoor bed on the balcony! The resort itself is lush with many pools so you can always find a poolside lounger. The service everywhere was excellent, always friendly and efficient. We found the whole property very neat and clean. Our main drawbacks were the beach and the remote location of the resort. The services at the beach were very good and it was powdery white sand but unfortunately to get in the water meant wading through quite a bit of seeweed and we also found the color of water was not the beautiful turquoise that we had in the hotel zone (more rocks than sand?) The shopping in the hotel was almost nonexistant and what was there was quite expensive which meant at least one trip into town ($45 return cabfare). There are three guarded gates to drive into the resort so we felt very safe and secure. We would definately recommend the resort to friends and family.
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The strong points
Clean, lush, excellent food, wonderful service. Felt safe and secure.

The weak points
Weedy beach, water not carribean blue, not near any shopping.

Glebo
Sherwood Park , AB
Stayed at hotel Excellence Playa Mujeres
2011-10-08 to 2011-10-15 (7 days)


Legend

Evaluation Of Hotel

  • Avoid at all costs
  • Below expectations
  • As expected
  • Beyond expectations
  • A dream come true

Monarc.ca Popularity Scale

The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.

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