Endroit de rêve...impeccable
service hors-pair....Le personnel mérite une mention spéciale....car c'est surtout grâce à eux qu'on se sent si bien....bonjour spécial à notre concierge Santiago qui a tout fait pour rendre ce séjour inoubliable....

We have been travelling with a large group for about 14 years, and everyone agreed that this resort encapsulates the best of all that we have visited. The service is over and above the most outstanding feature. The food, rooms, pools and beach are equally wonderful. Will not hesitate to book next year at same location, only for a longer stay.

The hotel lives up to its name. EXCELLENT

Totally Wonderful !!!

c'est notre 2e séjour à cet hotel,et 2 fois a Riviera Cancun. le service est très bon, la nourriture bonne sauf au restaurant italien...trop de sel dans la sauce...la propreté partout, pas de moustiques, la pâella sur la plage excellente...la formule aucune réservations aux restos très apprécié.

Excellence Playa Mujeres is a dream come true. The staff is excellent and the service is excellent! They always refer to you by name, (ex. Mr. & Mrs. Smith) and are constantly cleaning up right behind you. The resort is a fair size and has an excellent layout. There are busy areas and quiet areas that accommodate all types. The food is delicious and there are ample choices. The staff is always willing to try and meet your dietary needs. If they have it in the restaurant (even if it's not on the menu) they will serve it to you with a smile :) The resort gleams and smells clean. Staff is constantly maintaining anything that is out of order (a cracked tile will be repaired within 48 hours). The pictures on the website are a true representation (even with a basic junior suite). This resort definitely caters to its clientèle and I highly recommend it to any traveler. You get what you pay for! Excellence is, for a lack of words, Excellent!

The hotel grounds, rooms, food, and service are all excellent. What made it special for us was upgrading to the Excellence club. This gave us a two-story suite with a private rooftop terrace and pool. If you want privacy, please ask for a high floor. We were on the fourth floor of building eight. The excellence club also has a private beach which had great beds on it, and a private pool. The private pool was important because it was heated while the others on the resort were not. In November this made a big difference in terms of swimming. The beach itself had white sand but a lot of seaweed. If you are a beach person, this may affect your decision. The hotel itself is wonderful overall.

Very nice clean hotel,no problems, good entertainment, great staff, excellent food.

Fabulous experience for the second time! Service, food, accomodations, tennis, golf, aqua world excursions....all top notch!!! Could not have asked for anything better! THANK YOU

Stayed in Club Ocean view rooms Building 8 third floor. Great view. With one exception restaurant and bar staff provided fast, friendly service. Food options were many and very well prepared. Hotel staff respond "but of course" to any request.

Excellence personified, every day better than the other, friendliest service, amazing food, great entertainement and activities.Perfect size resort, not too big and not too small.
But definitely a couple's only resort, don't go there if you are single

Having never traveled to mexico I had my reservations. My husband and I have been to both cuba(blau costa verda) and dominican republic(dreams punta cana). I must say this was the best vacation we have been on to date.

Where do you start, the resturants were fantastic and so was most of the room service, I have never seen anywhere so clean, and the service was second to none...staff went out of their way for you and seemed genuinely happy to help. If your looking for a spot to party this is not it..if you want to rest and relax while being pampered this is it...I have always said i will never go back to the same place twice but this resort will defenitly be the exception

For a couples retreat of pure rest and relaxation, this is the place. 9 restaurants. No reservations required. Food on the beach every day. Could walk for miles on the beach. Best rooms I've seen in the caribbean. Free wi-fi in the rooms. Staff super nice and always have a smile Only downside is being 15 minutes north of cancun, you're far from the action and excursions, but if it's a week of sun and beach, this is the place.

Endroit parfait pour couple et pour se faire traiter comme de la royauté!!!

Rien à ajouter que l'excellence.

Wonderful place!! Staff,food,beach,pool.
Very clean and beautiful. Only thing is they need more housekeepers...several times our room wasn't cleaned until 5pm. The dinner reservation for our 25th anniversary day was missed..we arrived to the restaurant and they knew nothing about the booking. The staff were great and still made it beautiful!

I can't stress how much I loved this hotel! The food at all the restaurants was amazing and exceeded my expectations every time! We didn't have a bad (or even dull) meal. Rooms were beautiful and well kept, as were all the facilities available. The only complaint I had was that it was difficult to get seating around the pools during the daytime as most couples would reserve chairs early in the morning. Ordinarily I disagree with this practice, but by day 4, I too walked out to the pool at 7:00 am reserved my spots with our towels. (Or so I thought). We went for breakfast at the Lobster House and when we returned to our "reserved" spot, other patrons had taken our chairs, despite the personal items that were left on them. Other than that, it was a wonderful vacation and I certainly plan on visiting this hotel again in the future!

The hotel was excellent and the staff was extremely friendly and helpful. One of the nicest resorts we have stayed at.

This was a fabulous resort with excellent facilities and staff and I would highly recommend it.

This was my second time returning to this hotel having traveled there in 2008. Absolutely love this hotel and chose to go back there for birthday celebration. My bedroom was decorated with balloons and cake and champagne were provided. Nice touch!

The rooms are phenomenal and the housekeeping staff do a great job cleaning rooms and providing pillow service with chocolates and the next day's activities.

Ample towels available at the beach or pool everyday and no towel cards required. No issues finding chairs to sit on although we tended to sit at the beach. The pool area seemed to be full most days by 9 am.

All restaurants are terrific, although personal favorites are the Asian and French. Wait staff are attentive and service is quick and never rushed. Bottled water available in room and at all bars tastes just like bottled water in Toronto. No issues with the water. Also drank the water poured into glasses in the restaurants with no issues.

Evening entertainment is great and different to other all-inclusives in Cuba or Dominican Republic. The Micheal Jackson show and Mexican night are not to be missed.

Excellence staff go out of their way with the little details that make a vacation unforgettable.

Loved this place, will go back in a heart beat.

First time at Excellence Playa Mujeres. Went to Excellence Riviera Cancun in 2010 & 2011. Very impressed with both resorts; Playa Mujeres slightly better than Riviera Cancun in most categories except for the beach and lunch menu, which I preferred at Riviera Cancun. The resorts are so similar that in the future I would use price to guide my decision on which resort to go back to again; if Playa Mujeres is only $200/person/week more I would go there again but if the price differential exceeds that amount I would choose the less expensive Riviera Cancun.

A wonderful vacation at a beautiful resort. The service was fabulous, the food was very good and the room was well appointed and very clean.

This was my 4th visit to an Excellence resort but my first at this particular one. We've always gotten superb service at Excellence which is why we keep returning. If you want or need anything, you just ask and they get it for you (with a smile).
We loved the rooms at this resort. The balcony has a table, two chairs and a very comfy bed with lots of pillows. The round jacuzzi at the front of the room, was great. The grounds are immaculate. Lots of food choices. The beach is a bit small. The pools are super clean, but a bit chilly during the winter months. There is one heated pool. The shows are fun, with the Michael Jackson being my favorite. The staff are very professional and friendly. We were there over New Years and the resort was at 100% occupancy.
We like to relax, read, and soak up the sun when on the vacation. We found that difficult to do this trip as there was lots of younger (and a few older) party people. Lots of drunk wooohooing and such. Loud, boisterous. It may not always be like this at other times.
This resort is located a bit far from everything. Overall, it was a great vacation and I'd go back here in a heartbeat.

Pleasantly suprised with the courtesy of the staff, the Hotel amenities available, the cleanliness of the rooms and the varied culinary foods that were offered. Great hotel to visit.

L"hôtel porte vraiment son nom, Excellent !!! une coche en haut des 2 autres , celui de la Riviera Maya et Punta Cana, pour la chambre, le service , les 9 restos,spectacles mais pas la plage pleine d'algues..Ils avaient beau les ramasser,1hre après il y en avait autant !! Mais la suprprise a été qu' on pensait qu'il se situait sur l'île Isla Mujeres,mais non, c'est en face de l'île,au nord de Cancun près de Puerto Juarez. Il n'y avait pas de navette pour se rendre à Cancun ni au ferry pour Isla Mujeres,ni de bateau qui part de l'hôtel à l'île. Mon mari y allait pour la plongée à Isla Mujeres...La température a été très froide et venteuse en début de voyage les 3 premiers jours de fin novembre début décembre.

Our hotel room-keys were not working at about 12pm on the date we were supposed to check out. Prior to that we have talked and confirmed the late check-out time till 3pm. Finally, a hotel staff opened our room, our lock-box was fully opened. We were so worry but thanks God, our Passports and cash seemed all were there. However,when we got back to Toronto, we realized that we are missing a Visa card and a banking access card.

Un mot: Exceptionnel!!!!

Hôtel à recommander malgré les petits irritants mentionnés plus bas. Après une semaine on se disait qu'on reviendrait mais après la 2ème semaine on pense découvrir un autre hôtel pour les prochaines vacances.

Our rooms were very clean and comfortable, especially the outdoor bed on the balcony! The resort itself is lush with many pools so you can always find a poolside lounger. The service everywhere was excellent, always friendly and efficient. We found the whole property very neat and clean. Our main drawbacks were the beach and the remote location of the resort. The services at the beach were very good and it was powdery white sand but unfortunately to get in the water meant wading through quite a bit of seeweed and we also found the color of water was not the beautiful turquoise that we had in the hotel zone (more rocks than sand?) The shopping in the hotel was almost nonexistant and what was there was quite expensive which meant at least one trip into town ($45 return cabfare). There are three guarded gates to drive into the resort so we felt very safe and secure. We would definately recommend the resort to friends and family.