Cuba

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#5 Paradisus Rio De Oro And Spa
#5 Paradisus Rio De Oro And Spa
Holguin
Cuba
530 reviews
Royal Service area guests
The royal service area is worth the upgrade. It allowed us to enjoy a quieter lobby and quieter pool. It also provided access to beach number three which was for royal guests only. The main lobby and the main pool is busier with more going on and noise if you want to visit that area, you are able to. Therefore, the best of both worlds. There was some confusion when we arrived in being able to get to the Royal service concierge and reception. We waited in the main line up in main lobby before asking staff members how and where the Royal service area was. So better process for guests, in relation to that, would be recommended. Unfortunately although we arrived at noon, our understanding was that check-in was 3 PM. We ended up having to wait until 430 to get our room and even then when we arrived the cleaners were still in our room. Made for a bit of an awkward welcome. Because of the scramble we also did not have our butler take us around, show us to our room, or take our order for stocking the fridge. We ended up with a couple of different staff members fulfilling those duties. Overall, though, the Royal service upgrade is worth it . Our butler, Junior was amazing as were those that were filling in for him on his days off. All staff were friendly and accommodating. We enjoyed breakfast on our balcony each morning without having to leave our room as it was delivered. With regards to food, I understand cuba is a bit limited, as to what they have access to however, with what they already have, they could use some assistance with how to cook meats in a way that don't dry out and perhaps have more flavor. They could probably use the services of a good chef to assist them in creating better versions of their menus and making them more flavourful with what resources they have. They also did not change our sheets during our seven nights stay, which I thought was odd. No one had instructed us that we need to request sheet change throughout our stay. The hotel is about one hour away from Holguin airport. Our rep in destination was very difficult to nail down as they were only there for two hours, and we had to make our way to the main lobby as they do not visit royal service lobby at all which I would suggest might be a good idea or allow those in the other section to book an appointment time to meet up. The time they were available was prime beach/pool time between 1 and 3 PM and when we did visit, there was a line of people waiting to see them. Not a great process.

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