#4 of 21 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Cayo Coco
We were at gran muthu imperial from May 9 to 16! 2 couples that wanted to relax, and relax we did. It was our second time at this resort, first time was before covid.
Once again we enjoyed our vacation there! Our rooms were clean and spacious with a beautiful view of the ocean! The pools are beautiful and you have the view of the ocean at any of the 3 pools. Food was good, drinks were greats.
The staff was amazing and friendly! We were happy to see Yadi and Yoan again, and whichever drinks you will order from Yadi at the sport bar it is AWESOME! Thanks again Yadi for the wonderful service, drinks, and friendship [Details]
Dear Martlev,
Thank you very much for your opinion about your recent stay at our hotel. We are very pleased to know that you enjoyed your vacation to the fullest, enjoying every detail and experience that life offers you, this time, in our Gran Muthu Imperial, and that all the staff, especially Yadi & Yoan, treated you as you deserve. . Thank you very much again for booking our hotel and we hope to welcome you back in the near future.
A cordial greeting.
Wonderful stay -more than expected
Anthony Rocha, London, ON
2023-05-25
Just returned from a weeks stay at the Grand Muthu. First of -let me just mention this is Cuba -much cheaper than other destinations so you basically get what you paid for. I see so many unwarranted negative comments about the food, language etc. For us the food was good -always something to eat, the staff are excellent-go out of their way to give you the special treatment and we love revisiting Cuba for the wonderful memories we make with the staff working those resorts. Coming to the resort -we loved our stay. The resort is not that big -so not too much walking for meals, pools etc. the 24/7 burger and fries restaurant is a wonderful option, the sports bar has not much of choices ( we were there when the Leafs were eliminated-lol) the pools are lovely, lobby area and bar very welcoming. Loved the resort [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
The strong points I would say are the staff. Wonderful bunch of people who make you feel welcome. I would say they did it not expecting a tip, Rooms are spacious, food was good, wifi was okay,
The weak points
The weak point I would say is the beach. A bit of a walk and not the best because of the rocks and stones. However this did not bother us as we are not much of beach lovers.
Dear Anthony Rocha,
Thank you very much for your opinion about your recent stay at our hotel. We are very pleased to know that you enjoyed your vacation and that everything in our facility was to your liking despite having some inconsistencies due to the hard years of Covid_ 19. It is a great pleasure to have had you in our hotel to enjoy your vacation . Customers like you who take part of their time to capture this important Monarc page, your appreciations are what we need. This type of action is always welcome since it serves as a stimulus to our workers for good work and service, and even when they are not as flattering as desired, they are also well received since they allow us to find opportunities for improvement and act on it. I guarantee that all our staff will continue to be that very warm and efficient group of people so that you continue to feel like family and enjoy a cozy vacation. We are convinced that we will have your visit to our hotel again. Do not hesitate to contact us in advance for any matter.
A warm greeting,
Amazing vacation
Chris, Peterborough, ON
2023-05-23
Repeat guest to Gran Muthu Imperial in Cayo Guillermo. I was there in January for 7 days, this time I returned for 10. The resort is very clean, housekeeping done daily and the staff is incredible. Always so helpful and happy to make your stay as pleasant as possible. Pool temps were great! Definitely check out Playa Pillar Beach down the road and the Lobster Shack 5 minutes away is a must meal to have. Cuba has its struggles and shortages are a thing. It happens and you should be prepared for that. I'm not picky so it wasn't issue for me. A special thank you to Yordanis Romero Garmury for his exceptional service. Yadi in the sports bar is such a pleasant and wonderful woman and makes the best beverages! Always willing to go above and beyond to ensure your needs are well looked after. I'll definitely be back! [Details]
Dear Chris,
Thank you very much for your nice comments. We are very pleased that you have posted them on this important Monarc site. It is always encouraging when we see that one of our visitors had a great time with us and that the entire group lived up to their expectations. His words will be shared with the entire work team, especially Yordanis and Yady. We are convinced that they will encourage them to continue working dedicatedly to offer a service and care that improves every day. We will continue to maintain a very quaint hotel so that it remains the choice of your choice. Thank you very much for recommending us. We count on your return in advance.
With warm regards,
Une équipe fantastique
Sanbab2183, Trois-Rivieres, QC
2023-05-19
Superbe semaine encore une fois. Troisième visite, jamais déçu par les employés qui font tous ce qu'ils peuvent pour rendre notre séjour le plus confortable possible. Chaleureux, disponible et respectueux. La piscine est magnifique et le sites est propre. [Details]
Cher Sanbab2183,
Merci beaucoup, au nom de tout le groupe de travailleurs de Gran Muthu Imperial d'avoir informé tous nos futurs clients des expériences de leurs vacances dans cet hôtel. Nous espérons que vous et votre famille nous honorerons d'une prochaine visite. Merci à nouveau!
Avec nos meilleures salutations,
Another great tripw
steve, Hamilton, ON
2023-05-12
Was at the Imperoal april 14-28. Had a famtastic time. Food and drinks were very good but the reason I keep going back is the staff. Best anywere. To many ton name but if you have any needs see customer service manager Yordanis. Very helpful good guy. Shout out to Yadi in sports bar Sweetest person ever. Aimeet in buffer..Yanet amd Fatima in lobby..Jennifer and Lover pool bartender..Elssie at bar in the square and of course the entire snackbar staff. Ismary at front desk and management yeam Aracely Yoan Jann Betty. Cant wait to be back home [Details]
Dear steve,
Thank you very much for posting your comments on this site and for sending us your opinions about our hotel. We are extremely pleased to know that you had a perfect stay and that you found everything you needed with us. We have shared your compliments with our team, for whom it has
been a pleasure serving you. Thanks again for your comments.
Hoping to see you again in our hotel.
Memorable week
Ariana A., Pierrefonds, QC
2023-05-07
Thank you so much Grand Muthu Imperial for such an extraordinary week!
We stayed at this resort from April 21st to 28th, to celebrate our best friend's Bachelorette, and it was perfect from the beginning to the end.
Like many people have written previously, this resort stands out for many things, but mainly for its kind, caring and welcoming people. Shout-out to the managers, in particular Yoyi and the Human Ressources team who kindly accommodated us with our special requests and went even beyond, by helping us organize an extra party on our last night. The entertainment team is fantastic, in particular Roshan, Wendy and Yosmel (very talented DJ). Since it's an Adults' Only resort, expect it to be calmer as most people go there to relax. However, the guys were always there since 9:00AM to midnight to organize many great activities and put good music, so if you go with a group of friends or family we encourage you to participate and have fun! Saturday night's pool party and Fiesta en la Plaza were our favorites; we made great friends from Canada there too! The night shows with professional dancers are also great. Everyone greets you and is ready to help you with the biggest and heart-warming smile, despite their difficult situation and reality back home. The waiters Gerardo and Dreidis were very special to us, absolutely amazing and kind waiters.
Food: The hotel has three specialized restaurants, where you can choose four services that are quite tasty and the plates are well presented. They also serve you unlimited fresh bread with peppered butter and red/white/sparkling wine. It's worth reserving at the three of them!
The buffet has an impressive variety of food. They have a stand were they can cook you any type of eggs you'd like for breakfast in front of you, as well as three types of meat and fish for lunch and supper. Unfortunatly, there were three mornings were they runned out of eggs (understandable), and the egg mixture for omelettes they used wasn't very tasty, but they compensated for pancakes. The downside of the buffet is that some plates had fruit flies, the hotel should find an easy way to cover them up. So go to the buffet's stands for the best food! They have delicious chocolate, vanilla and strawberry ice cream too!
If you go to the Snack Bar, take the Fish sandwich and the spaghetti, they were absolutely delicious! It's opened 24h hours, which was very nice to go once the night activity was over.
Drinks: All bars make excellent drinks, and have different speciality. If you want the best Mojitos, go to the infinity pool's bar. We were obsessed with the Lobby's bar Iced coffees, never tasted a more delicious coffee drink! The Daiquiris at the Sports bar are very good too.
Grand Muthu Imperial is one of the only hotels in Cuba that gives you a direct view to the ocean from the main entrance. It also stands out for its pools: It has a big central pool with a volleyball net (as a volleyball player, I loved it) and also the most gorgeous infinity pool with breathtaking view.
The hotel's beach is unfortunately a little far from the rooms and has rocks and small seaweed. But for 5$ CAD you can take a 8 min bus ride to go to Playa Pilar which is renown to be one of Cuba's most beautiful and “virgin” beaches, very worth it. You can also do a 10 min walk to hotel Grand Muthu Cayo Guillermo's beach which is next to the resort, and being a client of the Imperial gives you access to many amenities there too.
Our Air Canada advisor Giselle, who perfectly speaks French and English, was very sweet and gave the best recommendations: we made the Catamaran expedition which was so much fun and memorable! Also, she strongly recommended to take the VIP lounge at the airport for departure, and it was extremely worth it (29$ US), because you don't have to do 1h line-up and you wait in a confortable room with AC and unlimited drinks and sandwiches.
The rooms are cute and practical, we were in Block 8 which is close to everything and has an ocean view. The first night we had problems with the toilet and the safety box, we reported the next morning and they changed us to a better room on the same day. Madeleinis was the sweetest, she always left our room so clean, decorated it and helped us to reach quickly the maintenance guy for any other small problem, that gets resolved within 20-30min.
We couldn't try the resort's gym and tennis courts but heard very good reviews about it, and Wendi (sport specialist and animation team) is there every morning to help you with your workouts!
Tips: This is very important for the workers, as the economic situation is more unstable than ever, so please tip them whenever you can. Usually it's 1$ every 2-3 drinks, 3-5$ for room service, 3$ for food, but of course you can give more depending of the quality of the service. Don't bring 1$ or 2$ Canadian coins as they are useless to them. Bring 1$ US, 5$ US, 5$ CAD bills for the tips, but also 20$ US or CAD bills because the workers will sometimes ask you to change their smaller bills. Bigger bills are easier to use at their bank; make sure the bills are in perfect condition because any small break will be refused by the Cuban bank.
In conclusion we really loved this resort and the friendships we built in such a short period of time. I am absolutely looking forward to go back again!
Dear Ariana A,
We are very proud to receive such a detailed rating from a client whose experience has been perfect in every way. Your honest words make us aware that our effort and dedication continues to reap good results because we will continue to be a very careful and committed team to continue generating satisfaction like yours. rest assured that we will share your appreciation to the staff member mentioned by you. We are already waiting for you, do not delay in returning.
Amazing Time
Tokyojo11, Scarborough, ON
2023-05-06
This hotel is nice the staff was so sweet Roshan was an awesome entertainer. He is very sweet and kind and the DJ Tati was cool showed me how to dance to Latin music.I had a good time here I will come back again. [Details]
Dear Tokyojo11,
Thank you very much on behalf of our entire team for announcing your return to our facility in advance. That is a clear reason for motivation and happiness since we are not the good results of our efforts and dedication to all our clients. It is good that you have found a satisfactory experience with us that occupies a very special place in your memories. Rest assured that all your compliments to our staff will be shared and we will continue to have a very picturesque hotel for when you decide to reward us with your visit. hoping to see you again.
Great two week trip
Kathysow, Tiny, ON
2023-05-01
First this is a 5* hotel in Cuba, if you are use to a 5* hotel in different countries Cuba is not the place for you. If you have never been to Cuba please look into the history, Cuba is under restrictions I have never visited the same resort twice, this was my 5th time 7 weeks The hotel is beautiful, clean, 3 pools. Best of all its adult only. One hour from the airport to the hotel. This hotel is very quite and relaxing, so if you are looking for late night partying and dancing it's not for you The people are so friendly and happy they become your family. Big shout out to Yoan, Yadi, Aimeet, Dreidis, Robert and so many more It's not their fault for lack of supplies, please don't take it out on them. I'm a very picky eater and did not starve, there was always something to eat. This hotel is very safe great for singles (not for hookups), they also have single supplment room please check out other country's prices, keep in mind you get what you pay for [Details]
Dear Kathysow,
Thank you very much for letting us know your thoughts on your recent vacation at our hotel. We are pleased to see that your stay was excellent. We thank you for kindly taking the time to publish them on this important social site so widely read by our future visitors, who search these selection criteria for their vacations in Cuba. It is good to read that you have been receiving good attention and enjoying most of our services and attention from our work team, especially those you mention by name, it is good to see that despite the shortages we are facing due to Due to problems with our external suppliers, we have been able, with our handling and management, to offer a good selection and with the appropriate variety. Expect in advance that you will always have a hotel with a pleasant atmosphere, with a well-kept beach and swimming pools, and above all, our main treasure: an incomparably friendly staff. We will look forward to your return to our facility.
With warm regards,
Fantastic vacation
Judz, Tiny, ON
2023-04-30
Just back from my 5th trip to Gran Muthu Imperial resort. Always have a fantastic time at this Adult only resort. The rooms are clean, the pools are beautiful. The food was plentiful, there are shortages but never went hungry. The staff will do whatever they can to make sure you are having a good time. I will definitely be back to Gran Muthu Imperial. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Clean rooms
Beautiful pools
Staff are the best
The weak points
There are shortages, but there was always enough food to eat.
Dear Judz,
We want to highlight our thanks on behalf of the staff for sharing their experiences while passing through our Gran Muthu Imperial hotel. The one that alludes to our service and the effort of our workers is a detail that fills us with pride and motivation to continue working more committed to providing all our customers with a unique experience. We already count on your return and we hope you contact us to stay connected.
A cordial greeting.
Gra1n Muthu Imperial
Kathysow, Tiny, ON
2023-04-29
It's been only one day and missing my Cuba family Just came home after my 5th/7 weeks vist to this hotel I've never visit the same place twice until I've been to the muthu imperial The staff have become family, always happy and helpful Shout out to Yoai, Yoan, Aimeet, Yoidanis, Robert, Dreidis Plus all the other awesome staff There are three pools The rooms are clean This is a adults only Close from the airport Repeat customers on their 3 visit are special they have special lunch, a rock with name and late check out Very quiet hotel, great if you are going just to relax The food is ok for Cuba you won't starve, I'm a very picky eater and never had a problem Great for the price value They have single supplement I think this is a great hotel for singles (not for hookups) for singles mainly women to feel safe comfortable and meet wonderful people [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The weak points
Very little shade around the pools
They are low on everything but considering what's going on they do their best not the staffs fault
A bit of a walk on the beach to enter the water without shoes but worth it
Dear Kathysow,
It is very good to have your opinions regarding your recent stay at our hotel for the 5th time. We cannot explain how proud we are that you consider us part of a harmonious family and a home away from home. Once again we thank you very much for taking part of your time to write them for the knowledge of all our readers and followers. We just have to tell you that we are happy that you have been able to live an unforgettable experience, and that what we are, and everything we do has been to your total taste and liking.
You can be convinced that we will always be a group concerned with the well-being of all our visitors. All those that you mention for having made your vacation more than memorable will be taken into account in your performance evaluations.
We look forward to having you back.
Do not hesitate to contact us for any matter.
Receive a warm greeting.
Disappointing resort…
Jacqueline Fenton, Kingston, ON
2023-04-26
I was expecting the resort to be directly on a beach. It was not. It was def not a 5 star. The service was not great. The al la cart restaurants were terrible. The buffet was nice, the staff were amazing at the buffet! The rooms were clean and bed were comfy. The pools were not of 5 star standing. I would rate this hotel at a 3.5 star. If you are looking for beach, this is Not for you. Go to Cayo Santa Maria [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
The rooms were nice and beds were very comfy! Buffet staff were fun!
The weak points
No beach worth travelling to.
Restaurants were terrible
Service was not as I remember Cuba.
Dear Jacqueline Fenton,
Thank you for your recent comment on the Monarc page, which is obviously a great concern and I would like to apologize for not meeting your expectations. I am very sorry that you did not enjoy his stay on this occasion. I would like to offer our sincerest apologies for the inconvenience caused to you. Please be assured that we have already taken into consideration each point you mentioned and changes are being managed in the concerned departments. We hope to have the opportunity to welcome you again and have the honor of demonstrating another type of experience, more representative of our usual quality.
Wonderful staff
Mandyz321, Lachine, QC
2023-04-24
Had an amazing time at the Gran Muthu Imperial. It is an adult only hotel, which is more of a relaxed environment. The hotel staff were so welcoming. Everyone goes an extra mile to make sure you have a good time. Shout out to Yordanis, who is the customer service manager. When I had an issue with my room, he immediately took charge to make sure everything was taken care of. Also, he communicated with me daily to follow up with any questions or concerns. Overall, had a great experience. [Details]
Dear Mandyz321,
Thank you for reviewing us on this important site about your experiences on your last vacation while at our hotel. We are flattered that you are very pleased with our staff, we know that they provide very good communication and affection to our clients and we are proud of it. It is good to know that you had a satisfactory experience and we hope to welcome you back very soon to pamper you and you continue to decide for us. receive a cordial greeting.
Second trip
mike, Windsor, ON
2023-04-20
Just spent our second trip to the gran muthu imperial and just like the first time we were very impressed. The resort is clean and the staff is second to none.Very friendly and helpful. Looking forward to our next visit. [Details]
Dear mike,
We are very happy to have had you in our hotel for the second time and that for the second time you have been as satisfied as the first time. It fills us with happiness that we have been able, with our management, to guarantee you an exquisite experience in our facility and every time you visit us you can enjoy all our services and all our attractions, which make you forget the sorrows of work and hectic time in a home away from home we already consider you family. and we hope that you continue to visit us as we guarantee that you will always have a picturesque and attractive place in us to which you will always return.
Awesome time!
Dave, Cantley, QC
2023-04-17
This was our second time back at this hotel and we loved. Everything was perfect and the people were amazing and friendly. One person that I really want to thank was our lobby bartender Higteandro [Details]
Dear Dave,
It is very comforting to read that you had such a good experience in our resort for the a second time and enjoyed all details we have to offer again, overall, our talented bartender Highlander s drinks at the lobby. The fact that you took a couple minutes to write your comments to next travelers makes us very proud cause it tells us that we are going through a good way towards our objectives, a wide smile in every single customer. Thanks again and keep the contact with us.
Your one stop review.
Sam, North York, ON
2023-04-11
Simply put, I visited this hotel 2 times in 8 months. If that is not information enough im not sure what would be. The staff are AMAZING, the rooms are clean and cleaned DAILY. Sports bar will be your favorite place to be in. REMEMBER THESE TWO NAMES: YOYI AND CARLOS. These two guys will hook you up for ANYTHING you need and want. From hotel to the city and everything in between. Trust me, just ask for Yoyi and he will let you know. [Details]
Dear Sam,
We always pride ourselves on the happiness of our customers but your comment reflects a total satisfaction which we will try to take care of jealously since everything that was offered in terms of services, food and drink offers, activities, cleanliness, comfort, and above all treatment of the staff, especially Yoyi & Carlos, was totally to their liking and liking. What else should we ask of ourselves other than that each visitor leave as you did, with all their expectations fulfilled and eager to return. We look forward to your return very soon.
Your second home awaits you.
Great hotel, great memories
Cat, Montréal, QC
2023-04-10
I had a totally amazing week at this magnificent hotel! The weather was great so the 3 pools were more than welcome. The room was great. But I have a special thanks for the incredible staff, more specifically Pochy, el capitan at the Snack bar and his wonderful team. I will keep great memories of my 25th anniversary thanks to you and my husband, of course. [Details]
Dear Cat,
Thank you very much for your nice comments. We are very pleased that you have posted them on this important Monarc site. It is always encouraging when we see that one of our visitors had a great time with us and that the entire group lived up to their expectations, especially those that you work by name. Your words will be shared with the entire work team, we are convinced that they will encourage them to continue working dedicatedly to offer a service and attention that improves every day. We will continue to maintain a very quaint hotel so that it remains the choice of your choice. Thank you very much for recommending us. We are counting on your return in advance.
Warm regards,
Best overall
Stevefreeze, Montréal, QC
2023-04-06
This is the place where you can find it all. Never missed food and it is really delicious. As a repeated guess, i had special treatment such as late stay. Thanks to my good friend Yordanis Romero Garmury for is kindness and his dedication to our wellbeing. Don't hesitate to ask him anything throughout Facebook before your stay. I think he never goes to sleep!! And special thanks to the staff including gardeners. They all great but i have to say that Pochy and his crew (Alex, Yander, Dariel, Jose and the cooks) at the snack-bar made my week the most memorable so far!! The lovely Jennifer by the pool bar and Loiver at the pool bar are simply amazing too. You feel welcomed by everyone at this resort. It's been my fourth time within the last 5 months and i'm planning to go back soon because we are like family now. Muchas gracias a todos los trabajadores y nos vemos pronto!! [Details]
Dear Stevefreeze,
Thank you for telling all the future travelers the experiences of your stay in our resort. It makes us so happy to know that our service and attention met your expectations and beyond. Take by sure that your recognition to our staff will be shared in our meetings were all staff will feel very motivated at work keep being always in your preference. Thank you one more time for your recommendation s and for anouncing your next visit. Take good care dear friend.
Made the best of it....
heatherly, London, ON
2023-04-06
I visited this resort three years ago and things have certainly changed. The resort itself is beautiful and clean. Rooms are nice although towels were never changed and the fridge was never restocked. I connected with Yordanis prior to visiting and he set me up in Block 8 with a beautiful view of the ocean and the pools. The beach is a bit of a walk and quite rocky. You need to walk half way down the beach to get to where it's nicer to swim. Highly recommend the 5 minute cab or bus ride to Playa Pilar. It was the highlight of my trip. Entertainment at the resort is minimal. Once the stage show is over, you have to make your own entertainment. We would go to the snack bar with our music and have fun with our new found friends. Most staff are very friendly. Again, Yordanis made sure my trip was going well. Yadi in the sports bar is wonderful and it was nice to see her again. Dimarelis (sp?) in the buffet was super sweet and very attentive. We met some really amazing guests that really made the trip a great experience. As for the food….I never travel to Cuba for the food and don't have high expectations. However, the situation at this resort was truly sad. The week I was there, there was never any bread, pasta, or pizza at the buffet. Most days there was no cheese. Desserts consisted of chocolate ice cream and bowls of unknown sauces. No French fries for half the week and never any ketchup to be seen. People from this resort were sneaking to the family resort next door (also and MGM Grand resort) and the food was plentiful. So you can't tell me it's a supply chain issue. I truly enjoyed this resort previously and hope that the food situation improves. [Details]
Dear heatherly,
In name of all Gran Muthu imperial staff , we would like to thank you for sharing this honest review about your last stay in our resort via this important site. Your review is not a common one because there are things that clearly need to be improved and we as a team do the best we can with what we have but, despite certain inconvenients, you were able to spend a great vacation and generally enjoyed all our attractions, tranquility confort and staff hospitality. Take by sure that your prices to staff will be communicated to all in our big meetings in example of motivation for gaining good results. Thank you one more time. Consider yourself already part of Gran Muthu Imperial family , we can't wait to have you back in our resort.
Receive a warm greeting.
Had a great time at this lovely resort
ryanready, York, ON
2023-03-29
We just came back from a 7 day stay at the Gran Muthu Imperial (March 2023) and we had an excellent time. We'd highly recommend this resort
The rooms were well appointed and clean. The resort is only a few years old so everything feels fairly new and fresh. Some beer in the fridge when we arrived. We noticed that our mini fridge wasn't working but made a quick call to the front desk and they sent a technician to fix it. The water pressure in the shower was AMAZING, very strong with a detachable handheld option. Lovely small balcony to enjoy the sun from our room.
The gardens are beautiful, and the team of gardeners are super friendly. They make woven hats, baskets, flowers etc. to offer to you, they are well crafted out of plant material only! Also be sure to stop at "El Cubano" coconut stand near building 8 for a fresh coconut from one of the gardeners.
There are lots of spots to get a drink. Many guests bring a larger reuseable cup to use at the bars but they have glasses as well the option to have your drink "to go" in a plastic cup. The swim-up bar at the infinity pool is very popular and lovely. The lobby bar is lively as well, a great place to have a drink while lounging in the gorgeous, spacious lobby. You can get a coffee, tea or cappucino here, and the sugar cane stir sticks they use are a lovely touch (you can chew on them for a hit of sweetness!). The sports bar is a great place to watch a game, play pool, foosball or darts. We were lucky to catch a baseball game on the giant screen, even if Cuba did lose the game. The bartender there, Yadi, is amazing, she makes the best drinks around! Try the peach daquiri, pineapple or mango mojito. Thank you Yadi! The Cigar Bar in the same square is very chill, you can smoke there but you can't actually buy cigars there! Only at the store near reception which isn't always open so plan ahead. It's the only place on the resort that you can smoke inside. The snack bar is a great always-open option in between (or instead of) meals at the buffet.
There are three separate pools: the infinity pool/bar is biggest and most popular. The other 2 (higher up and back) are more chill. Lots of beach chairs available, many of them covered.
All staff we dealt with were super helpful and friendly, no complaints about anyone or any staff interaction. All employees can speak at least a bit of English, some more than others but we didn't have any problems. All tips and gifts we shared with staff were very appreciated.
All in all an excellent experience, and highly recommended. Lots of resources available online (Youtube videos, Facebook etc) for more information to see if it's a good fit for you and your expectations, but we very much enjoyed it. [Details]
Dear ryanready,
We want to thank you for taking your time and writing your experiences about your last stay at our hotel. It is very pleasing to read that you have had such a good time with our staff, enjoying our services and, above all, the details and attractions that we offer from the heart with the effort of the hospitality that characterizes us. Hopefully, your review will help many other travelers in the decision to visit us, through your recommendations on other platforms where readers can find more visual content about our facility. Thank you very much again. We can't wait to have him back. Receive a warm greeting from the entire Muthu family.
Great Time!
Thestylebiter, Toronto, ON
2023-03-29
Read a few poor reviews but completely disagree! Here's a few quick notes: -Public washrooms are clean -Toilet paper always in rooms -Food is ok (remember that Cuba cannot import too many condiments so bring them) -Rooms are lovely -Imperial beach is 50-100 yards away via a nice path. You DO NOT have to walk over the rocky section to get to it. -I only drink Vodka and lots of it as opposed to what you've read. Gin etc. Thank you Yordanis Romero Garmury Efren Becerra Almeida Adriana Cabrera Dorta BNTE [Details]
Dear Thestylebiter,
Thank you very much for sharing your nice words about substance our hotel. It is very comforting to read and know that other readers will read your conscious opinion about some of the drawbacks mentioned in some customer reviews. that like any business, it is kept under constant supervision so that setbacks do not occur, although you understand our effort and dedication and thus you reflect it in your words. which show that you have enjoyed a wide variety of attractions in our services. enough to spend a long-awaited family vacation. And for that once again, thank you!!! We already want you back, don't take too long to return.
C'est exactement ce que je cherchais
Annie Gélinas, Trois-Rivieres, QC
2023-03-25
J'ai adoré cet hôtel. J'y ai retrouvé calme et détente comme je le souhaitais. Parfait pour une semaine de repos sans enfants. Le buffet est très convenable. Les chambres sont propre et le personnel chaleureux. Merci a Yordanis pour l'excellent service. [Details]
Cher Annie Gélinas,
Merci beaucoup, au nom de tout le groupe de travailleurs de Gran Muthu Imperial d'avoir informé tous nos futurs clients des expériences de leurs vacances dans cet hôtel. Nous espérons que vous et votre famille nous honorerons d'une prochaine visite. Merci à nouveau!
Avec nos meilleures salutations,
Great Place, nice balance of relaxing and parting
Anhao Wang, Calgary, AB
2023-03-21
Went there during the first week of March. It was a nice and new resort. Nice facilities and a variety of choices. A lof of difference relaxation choices. It is also very close to rainbow and the other resort. Great for a long walk on the beach. Beach is kinda well-hidden, but once you get there, it is very nice and great to enjoy a relaxing time there. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
nice facility, location and place as well as staff
The weak points
A more premium liquor selection will be great. There are some high-quality rum and other liquors on the shelfs but only for displace
Dear Anhao Wang,
Thank you very much for sharing with everyone the experiences of your stay in our resort. We are happy to know that you had a great time and that you found everything you needed with us to enjoy a relaxing and necessary vacation after so much work.
Receive a warm greeting.
Impatientr de revenir une troisième fois
Sanbab2183, Trois-Rivieres, QC
2023-03-18
Deuxièmement présence à cet hôtel pour moi. Le staff est super, les repas sont très bons. La chambre est agréable et accueillante. Je prévois déjà mon prochain séjour. Une ambiance chaleureuse et accueillante même seule. Merci à Yordanis des réseaux sociaux pour son excellent service. [Details]
Cher Sanbab2183,
Combien nous avons aimé lire un avis comme le vôtre, chargé de reconnaissance à bien des égards. Nous sommes super flattés de savoir que vous avez passé des vacances parfaites dans notre établissement et que vous partagez fièrement votre expérience avec tous ceux qui lisent les différents avis de cet important site, ce qui aiderait les futurs voyageurs à choisir leur lieu de vacances. Vraiment notre personnel est le point fort de l'hôtel. Sans eux, aucune de nos réalisations n'aurait été possible. Ce sera un plaisir de vous accueillir de nouveau dans votre maison loin de chez vous. N'hésitez pas à nous contacter pour toute question.
Cordialement.
Amazing experience for solo
Karine Bisson, Gatineau, QC
2023-03-13
First experience for me in Cuba in an all inclusive (I went solo). First of all, my room was perfect, a little smell that went away when the balcony door was open, sea view was amazing and I didn't need the AC at all
The food: I was surprised by the variety of choice, im not a picky eater so I had salad everyday with fresh vegetables grilled meat. the rest was good as well (rice pudding was delicious). The only thing I forgot was to bring condiments, a little dressing would of made it better but that's just for me. the omelette in the morning was super nourishing and snack bar for fries/poutine when I was hungry or to enjoy with a late drink, I had brought snacks and didn't needed them! No bread at the buffet, pasta only the last days I was there, but again I can have that at home so I didn't mind!
The hotel staff was AMAZING! Please do not hesitate to have a good conversation with them, they are very pleasant and always there to entertain and help you if needed. I really appreciated the little dance the staff do when they open the buffet door, it made me smile everytime! The show was also a blast, the dancers are very talented!
If that can help regarding gifts, bring whatever you think would be useful to them, shampoo, conditioner, sunscreen, aloes, kids medication, Advil, Tylenol, nylon socks, clothes, kids toys, pretty much anything is useful as they don't have access to these things. As for tips, US dollars is fine but bring big bills in Canadian if you can and tip less often with bigger amount. Avoid the coins, they can't use it. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Staff, location, sea view
The weak points
The beach is the only negative point from my view, but since Pilar beach is just 5 minutes away (taxi or bus for only 5$ round trip), it was all good!
Dear Karine Bisson,
We cannot help but share how happy the entire team at Gran Muthu Imperial is when we read your comments about your experience at our resort. In this way we want to thank you for your honest opinion and compliments to our destination and staff despite not enjoying the best beach and not having enjoyed abundant bread all your week. Rest assured that your comment is very vital for our work team, as we notice that our effort and dedication continue to generate good results. Thank you for taking a few minutes to share your experiences with all the readers of this site and we look forward to welcoming you again.
Receive a hug from our team.
Great Staff!!!!
geegee, Windsor, ON
2023-03-02
Staff at resort is beyond amazing!!! Food would not have been so bad, had it been warm. I do understand that this is Cuba and I had little expectation regarding food. However food was fridge cold, not even room temperature. This resort was hit with a rash of thefts and we were the first to report it. Management was awful and basically accused us of being drunk and misplacing our stolen items.. Wasn't until I made a scene in lobby and others let to check their safes and came back to inform that they also had been robbed did the resort do anything. 7 rooms in total. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Staff, Ocean view
The weak points
management, food, Rooms need major facelift. Room was dirty. Pringle crumbs x 1 week on floor
Dear geegee,
Thank you for sharing your experiences about your stay at our resort. We deeply regret the unpleasant fact that you mention in your comment about the disappearance of some belongings and we offer you our most sincere apologies because you do not deserve that such things happen to you while you are trying to enjoy your vacations, although I assure you that we are surprised that such facts do not usually happen in our installation and you can corroborate it in reviews of the last months. His comment constitutes great concern for such arguments, although we disagree with the way in which you perceive the attention of our staff as bad. Faced with this situation, there are official protocols that our staff must follow with the greatest willingness to help, and that is how we proceeded. As for cold food, we have already discussed the matter with the department involved and we follow up on it every day. We offer you our apologies once again and I hope that one day we can welcome you back to our destination.
A cordial greeting.
Well worth the money
Ahanes, Kingston, ON
2023-02-23
This was our second visit to this resort. Our first was April 2022. This resort is hands down best value for your money! We have travelled to Mexico, Dominican, Jamaica previously and although some things may have been better, they were certainly way more expensive. If you go with the right expectations and appreciation for being on vacation, you will love it. First off the views from everywhere are just amazing! Best views from anywhere I have ever travelled! The pools are wonderful and were a tad chilly but definitely nice and relaxing and never busy! The beach is not your typical Cuba beach, but it is certainly beautiful. White sand and the ocean is warm and inviting. We brought water shoes and did find them useful but lots of spots to walk in. There are shortages as many have noted, however we never went without anything that was essential. Previously other reviews had talked about bringing certain things like toilet paper. We brought a couple of rolls and used it but not because we had to. Room was comfy and clean, some things are not up to Canadian standard such as water spots on ceiling etc but bed was comfy, room was some clean and had main necessities. One issue that we had in room was the sink tap was very forceful and splashed, we asked for it to be fixed and they said they did but I don't think it was fixed. We learned to live with it. The resort itself is very well looked after, it's very nice and everything is within short distance. The pathways are a little dark at night again not a big deal. The staff are wonderful, landscapers always say good morning. We had great servers, especially in the sports bar and snack bar. I have a few things that were negative; We asked 3 times for coffee maker in our room and we never did get one, we did not receive the warmest welcome at front desk when we asked. We arrived at 11 from airport and had to wait until 4:30 for our room, understanding it takes a while to turn over, but we were told multiple different times and it was never ready. The towels and bedding are not changed once during the stay, I may bring my own next time. The food was very repetitive however we never went hungry, everyday fresh eggs in morning and fresh bread at every meal. There are always options. If you are someone who food is very important to you, I would suggest you go somewhere other than Cuba and be willing to pay a lot more. We go in with the attitude that we are on vacation, there is sun, relaxation, food and drink at fingertips so how can you not be happy! We are looking to go again in May as the value can not be beat [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Ocean views
Pools
Value
The weak points
Some shortages ( nothing they can do)
Rooms could use a better cleaning and fresh towels and linens at least once during 7 days
Dear Ahanes,
Thank you for sharing your experiences about your stay at our resort. We deeply regret the unpleasant fact that you mention in your comment about the disappearance of some belongings and we offer you our most sincere apologies because you do not deserve that such things happen to you while you are trying to enjoy your vacations, although I assure you that we are surprised that such facts do not usually happen in our installation and you can corroborate it in reviews of the last months. His comment constitutes great concern for such arguments, although we disagree with the way in which you perceive the attention of our staff as bad. Faced with this situation, there are official protocols that our staff must follow with the greatest willingness to help, and that is how we proceeded. As for cold food, we have already discussed the matter with the department involved and we follow up on it every day. We offer you our apologies once again and I hope that one day we can welcome you back to our destination.
A cordial greeting.
Water woes
David, Douglas Harbour, NB
2023-02-17
Check-in was easy. We were not greeted with the same fanfare as other arriving groups. The free WI-FI worked for us while in the lobby, we didn't try it elsewhere on the property. The view was BEAUTIFUL from the lobby and our room. Within hours of receiving our key cards we had to have the room door lock serviced (I assume there is a lot of corrosion due to the oceanside location) but maintenance personnel corrected the issue within minutes. The key cards had to be changed out twice for some unknown reason during our 7 day stay. A water main broke on day three and left the hotel rooms and lobby without consistent water which remained an issue through the remainder of our vacation. My hat goes off to the housekeeping staff for their diligence in hauling pool water to keep the lobby toilets clean; therefore 5 butterflies! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Sunshine. Staff friendliness! Security kept intoxicated disruptive guests in check. No harassment at any time for tips, buying crafts or changing coin to bills. Adult only facility.
The weak points
Maintenance issues. Buffet could have had more variety over the seven days.
Sanitary measures (Covid-19)
Sanitizer in lobby kept filled. Witnessed lobby bar staff sanitizing bar when it was free of patrons. Some staff were wearing masks.
Dear David,
We thank you for sharing your honest comment on this important site about your most recent stay at our hotel. It is a real pleasure to read that despite some unforeseen mishaps, you have been able to enjoy some pleasant vacations. We already have a team reviewing the hotel keys so that they all work optimally. The fact that you notice the effort and dedication of our staff to see them happy all the time is praiseworthy. Therefore, they will be informed about their recognition and evaluation and will be very happy and more motivated. It will be a pleasure to welcome you in the very near future.
Great vacation!
Haycam936, New Tecumseth, ON
2023-02-17
Wonderful vacation! This was our second time at Gran Muthu (first was October 2019). The main reason for our return visit was because we had a great experience the first time. AND they rewarded us for being returning guests by having a lovely private luncheon with other loyalty guests! Staff are sweet and friendly and always smiling. Yordanis and the rest of the crew made us feel very welcome. The housekeeping in our building was amazing, our room was always clean and restocked plus she would fold our towels into cute animals. As for the food...we had no complaints. It's Cuba people, they aren't going to have all the comforts of home, but I can say we never went hungry - there was always something great to eat. There is technically no beach in behind, but just a few minute walk and there is a nice beach where you can spend the day. But we preferred the Infinity Pool with swim-up bar, entertainment and Churros! [Details]
Dear Haycam936,
Thank you very much for your opinion about your recent stay at our hotel. We are very pleased to know that you enjoyed your second vacation with us to the fullest and that all the staff, especially Yordanis, treated you as you deserve. Thank you very much again for booking our hotel and we hope to welcome you back in the near future.
Una San valentin de ensueno
Marty, Brownsburg-Chatham, QC
2023-02-17
una estadía de ensueño con mi prometida, una experiencia excepcional, habitaciones muy limpias, excelente comida, una piscina impresionante, un ambiente cálido para un San Valentín de ensueño, empleados dedicados, un agradecimiento especial al mejor empleado del bar del lobby, con el mayoría hermosa sonrisa y el mejor servicio al cliente. ... yanet cañizare [Details]
Estimado Marty,
Nos gustaría agradecerle por compartir este amable comentario sobre su reciente estadía en el Hotel. Es un verdadero placer leer que apreció este pequeño resort y nuestro amable personal. Tenga la certeza que compartiremos sus elogios con nuestro equipo de trabajo, en especial, Yanet Cañizares. mantendremos nustro hotel asì de genial para que nos elija la proxima y todas la veces para pasar una agradable estancia en familia. Ya no podemos esperar a tenerle de vuelta en un futuro muy cercano, Será un placer darle la bienvenida pronto.
Would definitely return
Dorothys, Kitchener, ON
2023-02-14
Would Definitely Return
Hubby & I had a lovely 7 day stay earlier this month. We have been to Cuba a handful of times in the past, but it has been many years. It was our first time at this resort. We are very happy that we decided to visit this country again and especially glad that we picked the Gran Muthu Imperial for our stay. We got in touch with Yordanis at the resort before our arrival. His official title is “community association manager”, which means he really takes care of anything you might need help with. Prior to our vacation he helped us arrange for a taxi to the hotel as I had no idea how to do that myself. When we arrived in Cuba, the driver was there waiting for us, holding a sign with our names on it. Easy, breezy! Yordanis let us know about what buildings would be best for what we were looking for and put in the special requests for us. After we arrived, he was sure to check up on us many times during our stay, in person and via FB messenger, making sure we were happy with everything. He also let me know how to book our a al carte dinner reservations. I was really glad to be able to meet him in person. Yordanis is a great asset to the hotel. I truly believe he cares about all the guests and does everything he can to ensure everyone is loving their vacation.
The resort is fairly close to the airport. We did take the taxi (Thank you Yordanis!) , which makes it even quicker and easier to get to and from the resort. The drive took less than 45 minutes. The cost was $60. For us, totally worth it to not be stuck on a bus, and to get that quick and convenient transfer from the airport. The hotel is still quite new. Everything is clean and beautiful. We booked an ocean view room and received one in building 7. We did not get direct sun in the morning on our balcony as it's blocked by the other buildings, but the view of the ocean was amazing. We were facing the ocean directly. Absolutely gorgeous. This time of year, it gets a little cooler in the evenings which we loved as we were able to sleep with the balcony door open listening to the waves and enjoying a nice breeze, instead of blasting the air conditioner. The room itself is basic, but has everything we need. Nice layout, big comfy king size bed, shower worked fantastic, and again, everything was clean. There is a TV in the room, but we never turn on a television on vacation, so no idea what kind of programming might be available. Our housekeeping staff did a fantastic job with our room every day. Our mini bar was restocked most days. I did leave a little note asking for extra water and we never had any issues running out. We spent most of our days laying around by the “middle” pool with all the activities. I love that we can be by the pool and still have that amazing view of the ocean. Great layout of the resort. The gardeners work hard to keep everything looking beautiful. Very friendly people. Every morning we would get greeted by the garden crew with a warm “hola” and big smiles. We found the food at the resort perfectly suitable. Being to Cuba few times in previous years, we understand that the food and drink choices are different than what one might be used to at home or other countries. But to me that does not mean that it's not good. We enjoyed all the dinners we had. The chicken soup at all the a la carte restaurants was fantastic! My husband really liked the pork chops at dinner, and I was happy with the chicken choices. One of the restaurants had a fried cheese appetizer, delicious!!
For lunch we visited the 24h snack bar every day. We are not buffet people, and prefer the small variety at a sit-down restaurant, so for us this was perfect. We tried everything on the menu, and it was all good. Again, don't expect a Michelin star restaurant, it's the 24h snack bar. The French fries were awesome. Even the gravy for their poutine was quite tasty. The staff that work at the snack bar made our stay over the top amazing. They are all super friendly and helpful. During the day the great team of Yuliett, Kevin, Alejandro, and Esquivel were there to look after us and they are all great! From Spanish coffee and mojitos, tasty lunch snacks and warm conversations, these guys really went above all expectations. We also made a habit of stopping by the 24h bar for drinks before dinner and most nights after dinner. After all, they are open 24h / day. [Details]
Dear Dorothys,
Thank you on behalf of the entire Gran Muthu Imperial staff group for letting all our future guests know about their holiday experiences at this hotel. We are glad that you spent a satisfactory holiday with us and that you enjoyed all our services and the hospitality of our staff. It is a fact that our employees are informed of your compliments and recommendations, so they are very happy and motivated. We hope that you and your family will honor us with a next visit as soon as possible. Thanks again!
With best wishes,
Relaxing vacation
Once again we enjoyed our vacation there! Our rooms were clean and spacious with a beautiful view of the ocean! The pools are beautiful and you have the view of the ocean at any of the 3 pools. Food was good, drinks were greats.
The staff was amazing and friendly! We were happy to see Yadi and Yoan again, and whichever drinks you will order from Yadi at the sport bar it is AWESOME! Thanks again Yadi for the wonderful service, drinks, and friendship [Details]
Wonderful stay -more than expected
Coming to the resort -we loved our stay. The resort is not that big -so not too much walking for meals, pools etc. the 24/7 burger and fries restaurant is a wonderful option, the sports bar has not much of choices ( we were there when the Leafs were eliminated-lol) the pools are lovely, lobby area and bar very welcoming. Loved the resort [Details]
Amazing vacation
Cuba has its struggles and shortages are a thing. It happens and you should be prepared for that. I'm not picky so it wasn't issue for me.
A special thank you to Yordanis Romero Garmury for his exceptional service. Yadi in the sports bar is such a pleasant and wonderful woman and makes the best beverages! Always willing to go above and beyond to ensure your needs are well looked after. I'll definitely be back! [Details]
Une équipe fantastique
La piscine est magnifique et le sites est propre. [Details]
Another great tripw
Sweetest person ever. Aimeet in buffer..Yanet amd Fatima in lobby..Jennifer and Lover pool bartender..Elssie at bar in the square and of course the entire snackbar staff. Ismary at front desk and management yeam Aracely Yoan Jann Betty. Cant wait to be back home [Details]
Memorable week
We stayed at this resort from April 21st to 28th, to celebrate our best friend's Bachelorette, and it was perfect from the beginning to the end.
Like many people have written previously, this resort stands out for many things, but mainly for its kind, caring and welcoming people. Shout-out to the managers, in particular Yoyi and the Human Ressources team who kindly accommodated us with our special requests and went even beyond, by helping us organize an extra party on our last night. The entertainment team is fantastic, in particular Roshan, Wendy and Yosmel (very talented DJ). Since it's an Adults' Only resort, expect it to be calmer as most people go there to relax. However, the guys were always there since 9:00AM to midnight to organize many great activities and put good music, so if you go with a group of friends or family we encourage you to participate and have fun! Saturday night's pool party and Fiesta en la Plaza were our favorites; we made great friends from Canada there too! The night shows with professional dancers are also great.
Everyone greets you and is ready to help you with the biggest and heart-warming smile, despite their difficult situation and reality back home. The waiters Gerardo and Dreidis were very special to us, absolutely amazing and kind waiters.
Food: The hotel has three specialized restaurants, where you can choose four services that are quite tasty and the plates are well presented. They also serve you unlimited fresh bread with peppered butter and red/white/sparkling wine. It's worth reserving at the three of them!
The buffet has an impressive variety of food. They have a stand were they can cook you any type of eggs you'd like for breakfast in front of you, as well as three types of meat and fish for lunch and supper. Unfortunatly, there were three mornings were they runned out of eggs (understandable), and the egg mixture for omelettes they used wasn't very tasty, but they compensated for pancakes. The downside of the buffet is that some plates had fruit flies, the hotel should find an easy way to cover them up. So go to the buffet's stands for the best food! They have delicious chocolate, vanilla and strawberry ice cream too!
If you go to the Snack Bar, take the Fish sandwich and the spaghetti, they were absolutely delicious! It's opened 24h hours, which was very nice to go once the night activity was over.
Drinks: All bars make excellent drinks, and have different speciality. If you want the best Mojitos, go to the infinity pool's bar. We were obsessed with the Lobby's bar Iced coffees, never tasted a more delicious coffee drink! The Daiquiris at the Sports bar are very good too.
Grand Muthu Imperial is one of the only hotels in Cuba that gives you a direct view to the ocean from the main entrance. It also stands out for its pools: It has a big central pool with a volleyball net (as a volleyball player, I loved it) and also the most gorgeous infinity pool with breathtaking view.
The hotel's beach is unfortunately a little far from the rooms and has rocks and small seaweed. But for 5$ CAD you can take a 8 min bus ride to go to Playa Pilar which is renown to be one of Cuba's most beautiful and “virgin” beaches, very worth it. You can also do a 10 min walk to hotel Grand Muthu Cayo Guillermo's beach which is next to the resort, and being a client of the Imperial gives you access to many amenities there too.
Our Air Canada advisor Giselle, who perfectly speaks French and English, was very sweet and gave the best recommendations: we made the Catamaran expedition which was so much fun and memorable! Also, she strongly recommended to take the VIP lounge at the airport for departure, and it was extremely worth it (29$ US), because you don't have to do 1h line-up and you wait in a confortable room with AC and unlimited drinks and sandwiches.
The rooms are cute and practical, we were in Block 8 which is close to everything and has an ocean view. The first night we had problems with the toilet and the safety box, we reported the next morning and they changed us to a better room on the same day. Madeleinis was the sweetest, she always left our room so clean, decorated it and helped us to reach quickly the maintenance guy for any other small problem, that gets resolved within 20-30min.
We couldn't try the resort's gym and tennis courts but heard very good reviews about it, and Wendi (sport specialist and animation team) is there every morning to help you with your workouts!
Tips: This is very important for the workers, as the economic situation is more unstable than ever, so please tip them whenever you can. Usually it's 1$ every 2-3 drinks, 3-5$ for room service, 3$ for food, but of course you can give more depending of the quality of the service. Don't bring 1$ or 2$ Canadian coins as they are useless to them. Bring 1$ US, 5$ US, 5$ CAD bills for the tips, but also 20$ US or CAD bills because the workers will sometimes ask you to change their smaller bills. Bigger bills are easier to use at their bank; make sure the bills are in perfect condition because any small break will be refused by the Cuban bank.
In conclusion we really loved this resort and the friendships we built in such a short period of time. I am absolutely looking forward to go back again!
Muchisimas gracias por todo!!
Ariana [Details]
Amazing Time
Great two week trip
If you have never been to Cuba please look into the history, Cuba is under restrictions
I have never visited the same resort twice, this was my 5th time 7 weeks
The hotel is beautiful, clean, 3 pools.
Best of all its adult only.
One hour from the airport to the hotel.
This hotel is very quite and relaxing, so if you are looking for late night partying and dancing it's not for you
The people are so friendly and happy they become your family.
Big shout out to Yoan, Yadi, Aimeet, Dreidis, Robert and so many more
It's not their fault for lack of supplies, please don't take it out on them.
I'm a very picky eater and did not starve, there was always something to eat.
This hotel is very safe great for singles (not for hookups), they also have single supplment room
please check out other country's prices, keep in mind you get what you pay for [Details]
Fantastic vacation
Gra1n Muthu Imperial
Just came home after my 5th/7 weeks vist to this hotel
I've never visit the same place twice until I've been to the muthu imperial
The staff have become family, always happy and helpful
Shout out to Yoai, Yoan, Aimeet, Yoidanis, Robert, Dreidis
Plus all the other awesome staff
There are three pools
The rooms are clean
This is a adults only
Close from the airport
Repeat customers on their 3 visit are special they have special lunch, a rock with name and late check out
Very quiet hotel, great if you are going just to relax
The food is ok for Cuba you won't starve, I'm a very picky eater and never had a problem
Great for the price value
They have single supplement
I think this is a great hotel for singles (not for hookups) for singles mainly women to feel safe comfortable and meet wonderful people [Details]
Disappointing resort…
Wonderful staff
Second trip
Awesome time!
Your one stop review.
Great hotel, great memories
Best overall
Made the best of it....
I truly enjoyed this resort previously and hope that the food situation improves. [Details]
Had a great time at this lovely resort
The rooms were well appointed and clean. The resort is only a few years old so everything feels fairly new and fresh. Some beer in the fridge when we arrived.
We noticed that our mini fridge wasn't working but made a quick call to the front desk and they sent a technician to fix it.
The water pressure in the shower was AMAZING, very strong with a detachable handheld option. Lovely small balcony to enjoy the sun from our room.
The gardens are beautiful, and the team of gardeners are super friendly. They make woven hats, baskets, flowers etc. to offer to you, they are well crafted out of plant material only! Also be sure to stop at "El Cubano" coconut stand near building 8 for a fresh coconut from one of the gardeners.
There are lots of spots to get a drink. Many guests bring a larger reuseable cup to use at the bars but they have glasses as well the option to have your drink "to go" in a plastic cup. The swim-up bar at the infinity pool is very popular and lovely. The lobby bar is lively as well, a great place to have a drink while lounging in the gorgeous, spacious lobby. You can get a coffee, tea or cappucino here, and the sugar cane stir sticks they use are a lovely touch (you can chew on them for a hit of sweetness!). The sports bar is a great place to watch a game, play pool, foosball or darts. We were lucky to catch a baseball game on the giant screen, even if Cuba did lose the game. The bartender there, Yadi, is amazing, she makes the best drinks around! Try the peach daquiri, pineapple or mango mojito. Thank you Yadi! The Cigar Bar in the same square is very chill, you can smoke there but you can't actually buy cigars there! Only at the store near reception which isn't always open so plan ahead. It's the only place on the resort that you can smoke inside. The snack bar is a great always-open option in between (or instead of) meals at the buffet.
There are three separate pools: the infinity pool/bar is biggest and most popular. The other 2 (higher up and back) are more chill. Lots of beach chairs available, many of them covered.
All staff we dealt with were super helpful and friendly, no complaints about anyone or any staff interaction. All employees can speak at least a bit of English, some more than others but we didn't have any problems. All tips and gifts we shared with staff were very appreciated.
All in all an excellent experience, and highly recommended. Lots of resources available online (Youtube videos, Facebook etc) for more information to see if it's a good fit for you and your expectations, but we very much enjoyed it. [Details]
Great Time!
-Public washrooms are clean
-Toilet paper always in rooms
-Food is ok (remember that Cuba cannot import too many condiments so bring them)
-Rooms are lovely
-Imperial beach is 50-100 yards away via a nice path. You DO NOT have to walk over the rocky section to get to it.
-I only drink Vodka and lots of it as opposed to what you've read. Gin etc.
Thank you Yordanis Romero Garmury Efren Becerra Almeida Adriana Cabrera Dorta
BNTE [Details]
C'est exactement ce que je cherchais
Great Place, nice balance of relaxing and parting
Impatientr de revenir une troisième fois
Merci à Yordanis des réseaux sociaux pour son excellent service. [Details]
Amazing experience for solo
The food: I was surprised by the variety of choice, im not a picky eater so I had salad everyday with fresh vegetables grilled meat. the rest was good as well (rice pudding was delicious). The only thing I forgot was to bring condiments, a little dressing would of made it better but that's just for me. the omelette in the morning was super nourishing and snack bar for fries/poutine when I was hungry or to enjoy with a late drink, I had brought snacks and didn't needed them! No bread at the buffet, pasta only the last days I was there, but again I can have that at home so I didn't mind!
The hotel staff was AMAZING! Please do not hesitate to have a good conversation with them, they are very pleasant and always there to entertain and help you if needed. I really appreciated the little dance the staff do when they open the buffet door, it made me smile everytime! The show was also a blast, the dancers are very talented!
If that can help regarding gifts, bring whatever you think would be useful to them, shampoo, conditioner, sunscreen, aloes, kids medication, Advil, Tylenol, nylon socks, clothes, kids toys, pretty much anything is useful as they don't have access to these things. As for tips, US dollars is fine but bring big bills in Canadian if you can and tip less often with bigger amount. Avoid the coins, they can't use it. [Details]
Great Staff!!!!
Well worth the money
This resort is hands down best value for your money! We have travelled to Mexico, Dominican, Jamaica previously and although some things may have been better, they were certainly way more expensive. If you go with the right expectations and appreciation for being on vacation, you will love it.
First off the views from everywhere are just amazing! Best views from anywhere I have ever travelled!
The pools are wonderful and were a tad chilly but definitely nice and relaxing and never busy!
The beach is not your typical Cuba beach, but it is certainly beautiful. White sand and the ocean is warm and inviting. We brought water shoes and did find them useful but lots of spots to walk in.
There are shortages as many have noted, however we never went without anything that was essential.
Previously other reviews had talked about bringing certain things like toilet paper. We brought a couple of rolls and used it but not because we had to.
Room was comfy and clean, some things are not up to Canadian standard such as water spots on ceiling etc but bed was comfy, room was some clean and had main necessities. One issue that we had in room was the sink tap was very forceful and splashed, we asked for it to be fixed and they said they did but I don't think it was fixed. We learned to live with it.
The resort itself is very well looked after, it's very nice and everything is within short distance. The pathways are a little dark at night again not a big deal.
The staff are wonderful, landscapers always say good morning. We had great servers, especially in the sports bar and snack bar.
I have a few things that were negative;
We asked 3 times for coffee maker in our room and we never did get one, we did not receive the warmest welcome at front desk when we asked.
We arrived at 11 from airport and had to wait until 4:30 for our room, understanding it takes a while to turn over, but we were told multiple different times and it was never ready.
The towels and bedding are not changed once during the stay, I may bring my own next time.
The food was very repetitive however we never went hungry, everyday fresh eggs in morning and fresh bread at every meal. There are always options. If you are someone who food is very important to you, I would suggest you go somewhere other than Cuba and be willing to pay a lot more.
We go in with the attitude that we are on vacation, there is sun, relaxation, food and drink at fingertips so how can you not be happy!
We are looking to go again in May as the value can not be beat [Details]
Water woes
Great vacation!
This was our second time at Gran Muthu (first was October 2019). The main reason for our return visit was because we had a great experience the first time. AND they rewarded us for being returning guests by having a lovely private luncheon with other loyalty guests!
Staff are sweet and friendly and always smiling. Yordanis and the rest of the crew made us feel very welcome. The housekeeping in our building was amazing, our room was always clean and restocked plus she would fold our towels into cute animals.
As for the food...we had no complaints. It's Cuba people, they aren't going to have all the comforts of home, but I can say we never went hungry - there was always something great to eat.
There is technically no beach in behind, but just a few minute walk and there is a nice beach where you can spend the day.
But we preferred the Infinity Pool with swim-up bar, entertainment and Churros! [Details]
Una San valentin de ensueno
Would definitely return
Hubby & I had a lovely 7 day stay earlier this month.
We have been to Cuba a handful of times in the past, but it has been many years. It was our first time at this resort. We are very happy that we decided to visit this country again and especially glad that we picked the Gran Muthu Imperial for our stay.
We got in touch with Yordanis at the resort before our arrival. His official title is “community association manager”, which means he really takes care of anything you might need help with. Prior to our vacation he helped us arrange for a taxi to the hotel as I had no idea how to do that myself. When we arrived in Cuba, the driver was there waiting for us, holding a sign with our names on it. Easy, breezy!
Yordanis let us know about what buildings would be best for what we were looking for and put in the special requests for us. After we arrived, he was sure to check up on us many times during our stay, in person and via FB messenger, making sure we were happy with everything. He also let me know how to book our a al carte dinner reservations. I was really glad to be able to meet him in person. Yordanis is a great asset to the hotel. I truly believe he cares about all the guests and does everything he can to ensure everyone is loving their vacation.
The resort is fairly close to the airport. We did take the taxi (Thank you Yordanis!) , which makes it even quicker and easier to get to and from the resort. The drive took less than 45 minutes. The cost was $60. For us, totally worth it to not be stuck on a bus, and to get that quick and convenient transfer from the airport.
The hotel is still quite new. Everything is clean and beautiful. We booked an ocean view room and received one in building 7. We did not get direct sun in the morning on our balcony as it's blocked by the other buildings, but the view of the ocean was amazing. We were facing the ocean directly. Absolutely gorgeous. This time of year, it gets a little cooler in the evenings which we loved as we were able to sleep with the balcony door open listening to the waves and enjoying a nice breeze, instead of blasting the air conditioner.
The room itself is basic, but has everything we need. Nice layout, big comfy king size bed, shower worked fantastic, and again, everything was clean. There is a TV in the room, but we never turn on a television on vacation, so no idea what kind of programming might be available. Our housekeeping staff did a fantastic job with our room every day.
Our mini bar was restocked most days. I did leave a little note asking for extra water and we never had any issues running out.
We spent most of our days laying around by the “middle” pool with all the activities. I love that we can be by the pool and still have that amazing view of the ocean. Great layout of the resort. The gardeners work hard to keep everything looking beautiful. Very friendly people. Every morning we would get greeted by the garden crew with a warm “hola” and big smiles.
We found the food at the resort perfectly suitable. Being to Cuba few times in previous years, we understand that the food and drink choices are different than what one might be used to at home or other countries. But to me that does not mean that it's not good. We enjoyed all the dinners we had. The chicken soup at all the a la carte restaurants was fantastic! My husband really liked the pork chops at dinner, and I was happy with the chicken choices. One of the restaurants had a fried cheese appetizer, delicious!!
For lunch we visited the 24h snack bar every day. We are not buffet people, and prefer the small variety at a sit-down restaurant, so for us this was perfect. We tried everything on the menu, and it was all good. Again, don't expect a Michelin star restaurant, it's the 24h snack bar. The French fries were awesome. Even the gravy for their poutine was quite tasty. The staff that work at the snack bar made our stay over the top amazing. They are all super friendly and helpful. During the day the great team of Yuliett, Kevin, Alejandro, and Esquivel were there to look after us and they are all great! From Spanish coffee and mojitos, tasty lunch snacks and warm conversations, these guys really went above all expectations.
We also made a habit of stopping by the 24h bar for drinks before dinner and most nights after dinner. After all, they are open 24h / day. [Details]