Gran Muthu Imperial

Gran Muthu Imperial
4.044.044.044.044.04
4.04 based on 185 reviews
#5 of 22 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco
Rated 4.5 stars
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Amazing trip

, Gatineau, QC
2023-02-02
I love my stay at the Gran Muthu Imperial. This was my first time at an adults-only resort, and I recommend it, especially if you want to relax. If you are looking for lots of entertainment, this is not the place. There are some at the pools and in the lobby at night. The nightly shows start late (9:30 pm), so I would have preferred they start earlier.
The staff was truly very nice and welcoming. We had the best waiter at the Buffet (Ernesto). The view from the pools (especially the infinity pool) was amazing. Had an ocean view from my room and it was great. The food well, they do their best with what they can get and I'm fine with that. I'm not a picky eater. If you are coming to Cuba with high expectations, then don't bother. However, the Cuban people and the beaches are worth it. The ham and cheese sandwiches at the Snack Bar were very good. Needless to say that is what we had for most of our lunches. The omelets, waffles and pancakes at the buffet for breakfast were great. Not much to do around the resort although there is a small market at the resort next to ours (Gran Muth Cayo Guillermo – family resort) and there is also a bus that takes you to the market in Cayo Coco. Playa Pilar was beautiful. The beach at the resort is not that bad. I have read some negative comments, but I thought it was fine. You can access it to the left of building 5. It is rocky at first so you need some water shoes and if you keep walking you are good. We did 2 catamaran excursions: the day one and the sunset one. Simply AMAZING! Best catamaran runs I have done in all my travels so far. We got the same boat for both excursions, the Kon Tiki. That crew was so much fun. The sunset from the evening run was beautiful. Muchas gracias to Alex, Angel, and Johnny from the Kon Tiki.
All in all, this was a great stay. The most relaxing vacation I have had to date. I do recommend this resort. The staff work hard to keep it nice and clean. [Details]
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The strong points
The staff The view The pools The capuccinos in the lobby (oh and the Spanish coffee) The waiters How clean the resort grounds are
The weak points
The lateness of the nightly shows. That was really what I thought. I have heard complaints about the food but again, they do their best.
Certified

Quel magnifique voyage…

, Laterriere, QC
2023-01-29
Tout d'abord, beaucoup de personnes nous ont déconseillé Cuba par manque de ravitaillement, puces de sable, moustiques, nourriture de mauvaise qualité….

Eh bien détrompez-vous !!!

Tout d'abord, quel bel hôtel, propre, vue imprenable sur la mer et le jardin, avec ses trois piscines, dont une à débordement, face à l'océan…

On y trouve tous les services, plusieurs bars, (plage, centre sportif, piscine x2, lobby, snack, cigar room)... Restaurant à la carte, buffet copieux où vous aurez la tortilla de votre choix, gaufres maison, saucisses, beaucoup de fromage et même du bacon, les serveurs et les cuisiniers sont tous sympathiques, attentifs et amusants…

Les jardiniers sont des ouvriers très gentils, osez leur parler, ça les rend heureux...

, Merci encore une fois…

Le Beach Bartender (Junior Espinosa) [Details]
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The strong points
Todos
The weak points
Nada

Amazing! Excellent service! Beautiful place!

, Aylmer, ON
2023-01-20
What a beautiful resort! Great service, great atmosphere! Food was above my expectations for Cuban food! Showers were perfect, room was cleaned daily! The servers were all a joy! 24 hour snack bar was amazing, I probably ate 20 ham and cheese! Drinks were a plenty and always so good! Miami vice was my favorite! Will be back for sure! [Details]
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The strong points
Service, Friendliness, Cleanliness
Hotel reply, PR/Marketing, on 2023-01-25
Dear Kati.Besenyodi, Thank you very much, on behalf of the entire group of workers at Gran Muthu Imperial for letting all our future guests know about the experiences of their vacations at this hotel. It is a fact that our workers will be informed about your compliments and recommendations, so they will be very happy and motivated. We hope you and your family will honor us with a next visit as soon as possible. Thanks again! Best regards,

Great time

, Kawartha Lakes, ON
2023-01-18
I had a lot of fun at this resort the food and staff are great people they make me feel like I am one of them buffet was good fish I like pasta I great [Details]
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Hotel reply, PR/Marketing, on 2023-01-25
Dear Itsjulio1990, Thank you very much, on behalf of the entire group of workers at Gran Muthu Imperial for letting all our future guests know about the experiences of their vacations at this hotel. We hope you and your family will honor us with a next visit. Thanks again! Best regards,

Amazing

, Peterborough, ON
2023-01-18
Amazing experience!! The resort is impeccable. Very clean. Lots of hot water for showers. The staff are so attentive, incredible hospitality. Yordanis is a great host who will help you with all of your needs and Elvis will get you around whenever you need. Plenty of food options and lots of it. Check out the lobster Shack for an amazing seafood meal (reservation required) Pilar beach is down the road and is a must!
I truly can't say enough about this resort. I can't wait to go back and see the staff and experience that incredible Cuban hospitality. [Details]
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Hotel reply, PR/Marketing, on 2023-01-25
Dear Chris, We really appreciate you taking a few minutes to write about your magnificent experience in our destination as you well describe. We are comforted to know that the effort and dedication of our work team continues to generate good results. We can only invite you to return as soon as possible because we feel like family serving people as kind as you. Take care and come back soon.

Awesome stay with friends

, Gatineau, QC
2022-12-26
We went to this hotel from December 04th to December 11th and it was absolutely wonderful.

The rooms were clean, spacious and very comfortable. The food was great and the staff is absolutely amazing. Thank you to Carlos, Jorge, Yadianis, Laidel and all the staff for this amazing stay. Thank you Yordanis for doing a little something special for my friends birthday.

Please make sure to bring paper money in good condition and no coins for tips since they can't exchange this money at their banks. [Details]
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The strong points
The rooms are spacious. I have never slept that great at a hotel. The staff is absolutely amazing and quick. We had a problem with the shower the first day and when we asked nicely, the problem got fixed right away. The food is great and flavorful.
The weak points
Unfortunately, the beach is a little rough so make sure to bring water shoes. You can access the beach at the hotel next door. But I would still recommand water shoes since I cut myself in the ocean. But that can happen on any beach.
Hotel reply, PR/Marketing, on 2023-01-10
Dear Steph, Thank you very much, on behalf of the entire group of workers at Gran Muthu Imperial for letting all our future guests know about the experiences of their vacations at this hotel. It is a real pleasure to read that your vacation was perfect and that every day lived up to your expectations. We will share your compliments with all the members of our staff, who will feel happy and more motivated to offer a service that makes all our clients feel very special. We hope you and your family will honor us with a next visit. Thanks again! Best regards,

First Time in Cuba / Amazing Resort

, Gatineau, QC
2022-12-14
Just back from the most Incredible week at Gran Muthu Imperial. The resort is just so beautiful. The staff were very attentive and always ensured we were well taken care of and entertained. The food and drinks were very good and they had the most amazing Lattes and Spanish coffees [Details]
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Hotel reply, PR/Marketing, on 2023-01-10
Dear Sweetpea1010, Thank you very much for posting your comments on this site and for sending us your opinions about our hotel. We are extremely pleased to know that you had a perfect stay and that you found everything you needed with us. We have shared your compliments with our team, for whom it has been a pleasure serving you. Thank you for your comments, we will take your opinion into account. Hoping to see you again in our hotel,

Great trip again

, Hamilton, ON
2022-11-24
Returned to Imperial Nov 25 for 11 days. It was my 8th visit. Cant say enough what a wonderful resort it is. Everything is always fantastic. The main reason I keep returning is the staff. They make me feel like im family returning home. Visit once you wont regret it [Details]
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Hotel reply, PR/Marketing, on 2023-01-10
Dear Steve, We can't thank enough for always receive your love and loyalty and share it with all the readers. We are so lucky to have such special guest like you. You know you're part of the family and hopefully we'll have you in home away from home soon, so, see you soon dear friend. All Gran Muthu Imperial staff send regards.

Beautiful Resort

, Cobourg, ON
2022-11-21
My husband and I went in October 2022. This resort is amazing, and all the staff go out of their way to help you. I would return there again and highly recommend. [Details]
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The strong points
Staff is great. There were lots of choices for food. The guy working the grill made us an amazing omelet every morning. Carols is the best bartender ever.
The weak points
Beach area is good, but you need to walk down from the resort some for sandy beach.
Hotel reply, PR/Marketing, on 2023-01-10
Dear Cindy, Thank you very much for choosing us as the ideal destination to enjoy a vacation with your family. We are happy to know that you felt so comfortable with the quality of our services and personalized attention. If you returned home considering the possibility of rewarding us again with your visit, we have obtained the most valuable recognition.

We had a blast!!!!

, Grand Le Pierre, NL
2022-11-18
Being our third time at this resort the staff, once again did not disappoint. We were welcomed back with open arms (literally) and for the whole week we enjoyed seeing the hard working staff of this resort, it is so wonderful to see how dedicated and humble these people are, it truly makes us want to stay longer each and every time we visit. Covid has truly impacted the resorts of Cuba but there was always plenty of food and drink to go around.
We would like to mention the many amazing staff that helped us make this trip unforgettable, we apologize in advance if we have forgotten anyone:

Yulliet and Laimy from the Snack Bar

Yoenny, Ismary and Rachel from Front Desk

Aimee, Laura, Maury, Osvel and Guillermo from Buffet

Adriana and Jorge from Customer Service

Siomara our housekeeper in block 9. We were greeted every day with a hug and smile.

Yordanis from Marketing

Jeny and William the pool bar.

Yadi from Sports bar, you truly do make the most amazing drinks.

Carlos, Pino, Higteandro, Maceo Yanet, Grether,Asiel, Lince, Yoendry and Fatima from Lobby bar

Food and Beverage Managers Joan and Jean. Thank you for always checking in to make sure everything was okay.

We cannot forget the gardeners and cleaners who keep the grounds and hotel look amazing. [Details]
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The strong points
Staff
The weak points
Very little nightly entertainment
Hotel reply, PR/Marketing, on 2023-01-10
Dear Stephanie Popovitch, Thank you very much for your fantastic review. We are so glad to know we exceeded your expectations in terms of the quality of our food, facilities and the service provided by our staff. I will gladly share all your remarks with my team, especially with those you have been kind enough to mention by their names. Yes, they provide wonderful customer service, we know they are hotel's greatest asset and do praise them every day for their right doing. Thank you very much for announcing a next visit. We are already looking forward to welcoming you again in the near future.

Sunny cuba

, Calgary, AB
2022-11-11
I have been to this hotel three times, great staff, close to Pilar the best beach in Cuba, the drive there is way to long. the food what food....... [Details]
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The strong points
Still a newer hotel easy to get around, any minor problems will be fixed right away, three beautiful pools great view of ocean
The weak points
the food, gone really down hill, no bread, and the smallest buffee in the world, the food they had was the strangest period....
Certified
Hotel reply, PR/Marketing, on 2023-01-10
Dear Vincent Mcdonald, Thank you for your recent comment regarding your last visit to our hotel, which is obviously a great concern and I would like to apologize that we did not meet your expectations. I am very sorry that you did not enjoy his stay on this occasion. I would like to offer our sincerest apologies for the inconvenience caused to you. Please be assured that I have already reviewed each point you mentioned and changes are being managed in the concerned departments. We hope to have the opportunity to welcome you again and have the honor of demonstrating another type of experience, more representative of our usual quality.

Beautiful Resort

, Angus, ON
2022-11-08
I stayed at the Grand Muthu Imperial last month. This resort is gorgeous very easy to get around. The buffet had a good selection and the food was tasty. They made amazing ice coffee at the lobby bar and I discovered melon daiquiri at the sports bar. We stayed in building one the room was beautiful spacious very clean. They had Robes and slippers in the room (we didn't use them but I thought it was a nice touch). There was a tub and a separate shower. The view from our room was stunning. There are 3 pools, but while we were there they needed cleaned. I thought the entertainment was too loud in the morning, I learned to wear earplugs while trying to relax by the pool. I will definitely go back to this resort again. The staff were so amazing and I've see pictures and know the pools look amazing nowShow [Details]
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The strong points
Pool, staff and layout
The weak points
Pools were not clean when I was there but they are now. The entertainment staff to loud in the morning
Hotel reply, PR/Marketing, on 2023-01-10
Dear kellyking29@gmail.co, We would like to thank you for sharing this kind comment on this important site, Monarc, about your recent stay at the Gran Muthu Imperial hotel. It is a real pleasure to read that you appreciated this small resort and our friendly staff. Rest assured that your kind words will be shared with the entire team as well as your observations which will help us to guarantee a better functioning of our services and structure given the fact that our objective is to satisfy the preferences and needs of each guest. It will be a pleasure to welcome you soon

Great trip

, Woodstock, ON
2022-11-06
We had a wonderful time it was our 5 anniversary we had a special ala cart meal very fancy n food was good all the meals we good lots to choose from the staff were very helpful n always smiled the entertainment was fabulous the pools were great the bars were always close by lots of lounge chairs non resort and by pool we have the best time exploring the grounds n they way things were decorated was creative and beautiful no complaints from us :) [Details]
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The strong points
Relaxing on the lounge chairs in lobby having a Spanish coffee
Sanitary measures (Covid-19)
No problems
Hotel reply, PR/Marketing, on 2023-01-10
Dear Patti, Thank you very much for choosing us as the ideal destination to enjoy a vacation and a happy anniversary. We are happy to know that you felt so comfortable with the quality of our services and personalized attention from our team, who obviously made you feel very special. If you returned home considering the possibility of rewarding us again with your visit, we have obtained the most valuable recognition.

Wonderful resort

, Tiny, ON
2022-11-04
Love this hotel! 4th time to GM Imperial. Rooms are big and clean. Resort is layed out so it is easy to get around. Biggest draw is the wonderful staff. Always happy to help with whatever you need. [Details]
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Hotel reply, PR/Marketing, on 2023-01-10
Dear Judz, We want to highlight our thanks on behalf of the staff for sharing their experiences while passing through our Gran Muthu Imperial hotel for the 4th time. The fact that you allude our service and the effort of our workers is a detail that fills us with pride and motivation to continue working more committed to providing all our customers with a unique experience. We already count on your return and we hope you contact us to stay connected. A cordial greeting.

Gran Experience!

, Chatham, ON
2022-10-28
One of the best resort I have visited till now. Papito at check in were really helpful and friendly. Great staff who knew how to serve the customer such as Maury at the buffet, Giosvanni at the Cigar Bar, Yadianis at the Sports Bar, Manuel the gardener and Nellie our Chamber maid, their service was excellent, very friendly. Our room was well equipped, beautifully designed and brand new. From the balcony, we could view the sea and pool, feel the cool breeze. The location of our room was absolutely perfect. As soon as you come out of our building, we can access all the amenities with a short walk to the beach, pools, restaurants and bars. The scenery was beautiful and it was a relieve to walk in such a quiet and peaceful environment.

Our stay at the hotel was absolutely perfect! The food for me was good, just enough since it's a low season and you will never go hungry. The Gran Muthu Imperial's Cuban day is by far my favourite from all the resorts I've been. Not to forget the Gran Muthu Imperial's burger is top notch and you have to try it. One of perks was be able to connect with our loved ones back home, their wifi is available throughout the resort specially in our room.

Yordanis, our main man! He made our stay more comfortable and enjoyable. He accompanied us to the Cigar Bar and we had a great time together. He says hi and chatted with us every time we see him and made sure we are good. All respect for him who does a great job at Gran Muthu Imperial with excellent hospitality.

There are 5 in our group and we all agree that we will come back again and again in this resort. I highly recommend Gran Muthu Imperial. [Details]
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The strong points
Customer Service, Brand New and beautifully designed resort
Hotel reply, PR/Marketing, on 2023-01-10
Dear Joyjhoyce, It is very good to have your opinions regarding your recent stay at our hotel. We thank you very much for taking part of your time to write them for the knowledge of all our readers and followers. We just have to tell you that we are happy that you have been able to live an unforgettable experience, and that what we are, and everything we do has been to your total taste and liking. You can be convinced that we will always be a group concerned with the well-being of all our visitors. All those that you mention for having made your vacation more than memorable will be taken into account in your performance evaluations. We look forward to having you back. Do not hesitate to contact us for any matter. Receive a warm greeting.

What an amazing experience!

, Clarington, ON
2022-10-26
This was my 4th time to Cuba, and by far my most favourite! I have always loved the Cuban culture, but this time at Gran Muthu Imperial just hit different. It didn't feel like a vacation, it felt like I found my second home. The other resorts I've stayed at the staff were very friendly and welcoming; at Gran Muthu Imperial, I felt like family. I will return to this resort, again and again - the scenery, the entertainment, and the energy from the staff were as intoxicating as the colourful, unique drinks we were regaled with! Words cannot even describe the incredible experience I had here. I cannot wait to go back [Details]
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The strong points
The staff!
The weak points
The bug bites

Une première visite, mais pas la dernière

, Trois-Rivieres, QC
2022-10-25
Un endroit exceptionnel, le personnel est charmant et très accueillant. Domage aucun endroit pour danser le soir.
La chambre était magnifique et j'ai bien mangé, avec des menus variés. Le seul inconvénient est que vous n'avez pas accès aux services des autres hôtels de la même chaine. Par exemple, le bar de la plage de l'hôtel Muthu cayo guillermo (niveau plus bas) que l'impérial, mais avec une plage légèrement plus belle (moins de coraux et d'algue dans le sable au moment de ma visite. [Details]
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Hotel reply, PR/Marketing, on 2023-01-10
Cher Sanbab2183, Merci beaucoup, au nom de tout le groupe de travailleurs de Gran Muthu Imperial d'avoir informé tous nos futurs clients des expériences de leurs vacances dans cet hôtel. C'est un plaisir de lire que tous nos services et l'attention de notre personnel ont été à la hauteur de vos attentes. Nous espérons que vous et votre famille nous honorerons d'une prochaine visite. Merci à nouveau! Avec nos meilleures salutations,

Muthu Imperial

, Belleville, ON
2022-10-15
Hotel staff did a great job with minimal resources. [Details]
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Certified
Hotel reply, PR/Marketing, on 2022-10-19
Dear Lee Gratton, We are very grateful that you have taken your time to share your experience at the hotel and in the same way, please allow us to offer you our apologies if we did not really meet your expectations this season. Despite the global situation of pandemics and hurricanes that have affected us notably, we are very committed to providing a service like the one our clients deserve. We only hope you give us the opportunity to serve you in the future to show you what Gran Muthu Imperial is all about. Best regards.

Awesome relaxing trip

, Windsor, ON
2022-10-14
The Imperial was awesome and very relaxing. My only downside was the beach but rest assured there is a beautiful one next door that you can use and they will tale you to it and bring you back. My room was in Block#9 and the best view ever of ocean and pool. resort was very clean and well kept and rooms were very clean. Considering the times the food was good and always something to eat,. The staff goes over and above for the guests We will deffinately go back [Details]
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The strong points
The staff and the rooms and just the resort . A smaller resort which is very well needed by me. They have the best customer service staff and if you need anything they are there for you . If they don't have what you want at the resort they will find it
The weak points
small rocky beach but awesome view
Hotel reply, PR/Marketing, on 2022-10-26
Dear robin, We would like to thank you for sharing this kind comment on this important site, regarding your recent stay at the Gran Muthu Imperial Hotel. It is a real pleasure to read that you appreciated this small resort and our friendly staff. Rest assured that your kind words will be shared with the entire team who will be very happy with your words of satisfaction. It will be a pleasure to welcome you soon.

The best place in Cuba

, Ottawa, ON
2022-10-08
We've been to Grand Muthu Imperial twice, planning to be there again soon. This resort is our favourite place, a must visit destination. Even people who establish themselves by complaining about everything, will not be able to find fault. There is no point in visiting, if you want to commit suicide, you will change your mind. We have been to Paradiso de Oro Holguin Cuba more than 10 times, when the place was run by Jean-Marc Rousseau, general manager. Past patrons would come back because of small details, like cloth napkins, 11 years of Santiago the Cuba rum and so on, the same as at Grand Muthu Imperial! I advised Alejandro, the general manager, not to change anything, he is a brilliant guy, always doing the right thing, this place in great hands. If you love karaoke, at the Grand Muthu you can perform every day, they fulfill your every wish - if they pour you a drink, they bring the bottle and show you, if you have a "do not disturb" sign on your door they will never enter. This kind of place is very rare to find. Lince, Yanet, Fatima, Jorge, Yasniel will prepare you Mojito, Cappuccino, Pina Colada royal service level, ask for one with strawberry, you've never had one before. We were lucky to find this place, and saved a lot of money on royal service. I try to help Cubans, since they're respectful and super friendly, but service never suffers whether you tip or not.
This kind of professionalism is very appreciated. Intelligent people value this place! So we had good company. Of course, everywhere there are advantages and disadvantages. Our obsession with the truth commands us to speak about the negatives as well. If you are allergic to healthy food and need something toxic, go somewhere else or bring a bag of chips. Since we have equality, the pool at the resort is full of topless men ;) The reception manager is the most beautiful woman I've ever seen. She belongs in beauty contests world-wide. But if she stays she must wear a mask, to save families.
A word of advice, women stay in the pool men stay at the reception ;) [Details]
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Hotel reply, PR/Marketing, on 2022-10-19
Dear Al, It is amazing to know that you have encountered our hotel to be a great place to spend your holidays. Thank you very much for all your praises on our services and our staff. All this comments make me feel proud of my team and their daily efforts on providing you with an unforgettable experience. It is so good to read you have appreciated how sanitary protocols are strictly complied with in our hotel, since the safety and well-being of our guests is of great importance to us. Thank you so much again for the time you have taken to review us and for rating us as the best hotel you have visited so far. We are already looking forward to pampering you again at the Gran Muthu Imperial and providing you with another excellent holiday. Warmest regards,

Vacances de rêve en couple

, Saint-Jean-Sur-Richelieu, QC
2022-10-08
Nous avons séjourné à cet hôtel en couple du 18 septembre au 1 octobre et c'était super! Service impeccable et nous avons toujours très bien mangé. La chambre magnifique et propre à chaque jour. Merci très spécial à Jeidel pour le petit déjeuner fait avec amour, Carlos pour être très à l'écoute des clients et Yannier lo yaman papito pour son sens de l'organisation et son sourire accueillant. Merci à tout le personnel ! [Details]
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The strong points
Le service La propreté La nourriture
Hotel reply, PR/Marketing, on 2022-10-19
Dear Chantalita, Merci beaucoup pour votre avis sur votre récent séjour dans notre hôtel. Nous sommes très heureux de savoir que vous avez apprécié vos vacances et que tout le personnel, en particulier Jeidel, Carlos Yannier (papito), qui vous a visiblement traité comme vous le méritez. Merci encore d'avoir réservé un hôtel et nous vous accueillerons à nouveau dans un proche avenir.

Amazing Resort

, Orangeville, ON
2022-09-13
Can't say enough wonderful things about this place. Weather was perfect, staff was super friendly and accommodating to whatever we needed, pools were stunning, grounds were immaculate with gorgeous greenery, our rooms were clean, cool and had amazing views of the entire resort as well as the ocean. The food displays were gorgeous and they served the food with obvious pride in the restaurant. We ate mostly at the buffet in the “snack bar” and there was always many choices of interesting foods to choose from. The entertainment was fantastic as well. The young staff who ran daily events at the pool side were quite engaging and super friendly. I only caught one evening of entertainment in the main lobby as most evenings I was exhausted from lounging by the pool! The “International Show” was spectacular-dancers were very professional and the young man who sang a Whitney Houston song blew my mind!!
The little bugs called noseeums were bothersome to me and it made sleeping difficult with the itching but certainly not the fault of the resort, rather nature & rainy season. Beautiful beaches a short walk or golf cart shuttle away! The views are stunning from anywhere- infinity pools, ocean, look out points at water front [Details]
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The strong points
Friendly staff Great food Lots to do Clean resort Air conditioned rooms/nice beds
The weak points
Bug bites More English signage on foods in the buffet needed
Hotel reply, PR/Marketing, on 2022-10-19
Dear Chernobel, Thank you very much for your nice comments. We are very pleased that you have posted them on this important Monarc site. It is always encouraging when we see that one of our visitors had a great time with us and that the entire group lived up to their expectations. His words will be shared with the entire work team, we are convinced that they will encourage them to continue working in a dedicated manner to offer a service and attention that improves every day. We will continue to maintain a very quaint hotel so that it remains your preferred choice. Thank you very much for recommending us. We count in advance on your return. With warm regards,

Great week in cuba !

, Sarnia, ON
2022-09-02
It was a great week at the grand muthu Imperial ! Everyone was great from the bell hop Elvis, he was so helpful when ever I needed something!
To the lobby bar for the best Spanish coffee from Robert Lyncee! Snack bar the food was great the cooks were amazing! I didn't get there names but the food was perfect! Porchy was great at the snack bar! Yoan was amazing he looked after you if you needed something and couldn't find it! Plus made the best gin and tonic!
To the entertainment lisandra Dominguez, she was great and sure made us feel welcome at the pool and at the shows at night ! To the lobby bar nights and snack bar! Higteandro Garcia! One of the best ! He was fun and made you feel special! Plus he could make you a great mojito! Sweetheart of a guy !
The pools were clean and guys working around them were very helpful yosquiel Betancourt was very nice and was super friendly and helpful he treated me and my girlfriend like family! The gardener Angle was so nice made us hats and he works so hard to keep the grounds perfectly!
To the guy making the churros ! I lost his name but a awesome guy ! To the best bar at the hotel! The aqua bar !!!
Randy Perez and Abel Cabrera these guys are so fun and they make a trip fly bye so much fun at the aqua bar !
I will be going back this is a great place !!! [Details]
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The strong points
The bars The food The people who work at the Imperial is the strongest part ! Treat them nice and you will get back 10 fold!
The weak points
The beach Ya that's about the only thing! But a little walk and you are swimming in a nice beach !
Hotel reply, PR/Marketing, on 2022-10-19
Dear Andrew Harvey, We would like to thank you for sharing this kind comment about your recent stay at the Hotel. It is a real pleasure to read that you appreciated this small resort and our friendly staff. Rest assured that we will share your praise with our team. We can't wait to have you back in the very near future. It will be a pleasure to welcome you soon.

Family vacation

, Toronto, ON
2022-08-09
I don't usually write reviews especially a bad one for any of my trips but seeing a beautiful resort falling apart like this one changed my mind.
Buffet is open with lots of flies and birds, and if you are late you stay hungry or get a miniature size of hamburger and few fries waiting half an hour to be prepared.
Rooms partially cleaned with no clean towels and toilet paper replaced .
Pools and bars are great, but for the beach you have to walk about several minutes and if you don't bring water shoes you can't get into the ocean.
Overall, if you are planning on going there and read all the good reviews you will have the probably same disappointment as I have .
Would not recommend or stay another time. [Details]
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Certified
Hotel reply, PR/Marketing, on 2022-08-17
Dear Bb, Thank you for taking the time to write your comment on this page. We appreciate his sincerity about the experience he had in our Hotel during his stay. We apologize for any inconvenience we may have caused you. We assure you that we are fully committed to meeting our clients' expectations and we are sorry that this was not the case. Although we respect your opinion, most clients enjoy their stay and services despite some limitations. Our team has carefully analyzed each point mentioned in your opinion, so that this type of incident does not happen again to future guests. If at any time you decide to give us another opportunity to serve you at this hotel, you will be welcome and I am sure we will make you change your mind.

Perfect vacation

, Moncton, HA
2022-07-26
Travelled with my mom and had an amazing vacation at this hotel [Details]
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Certified
Hotel reply, PR/Marketing, on 2022-08-17
Dear Sylvie Guimond, Thank you very much, on behalf of the entire group of Gran Muthu Imperial workers for letting all our future guests know about your vacation experiences at this hotel. We hope that you and your family will honor us with a future visit. Thanks again! Best regards,

Grand mutha mperial

, Hamilton, ON
2022-07-22
I spent another great week at the Imperial june 22-29 it was my 6th visit and keeps getting better. check in is a breeze and Ismarys very pleasant and helpful. Rooms are modern and well kept. everything you need. lobby a great place to unwind at night with entertainment. entertainment team are fantastic. Staff n lobby are always smiling and happy to get what you want..Gretel one of the best. Beach very beauiful. 3 pools if you want quite or fun and games. Jennifer in the middle pool is a sweetheart. 24 hr snackbar a great place to grab a bite. you gotta meet Jose Ramon. sports bar is great. Yadi best bartender and person ever. Gym has lots of equipment and Giobany is the man. Im sure you will meet Yordianis
. Media and public relations. always around. cant say enough good things. hope to be back soon [Details]
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Hotel reply, PR/Marketing, on 2022-08-17
Dear steve, It is amazing to know that you have encountered our hotel to be a great place to spend your holidays. Thank you very much for all your praises on our services and our staff. All this comments make me feel proud of my team and their daily efforts on providing you with an unforgettable experience. Thank you so much again for the time you have taken to review us and for rating us as the best hotel you have visited so far. We are already looking forward to pampering you again at the Gran Muthu Imperial and providing you with another excellent holiday. With warmest regards,

Amazing!

, Montréal, QC
2022-07-18
Had an amazing time over there! The staff is super friendly and respectful, and they will work super hard to make your stay as fun as possible. The pools are a relaxing place but they also offer group activities like pool dancing class, spanish learning or games over there, the beach is not too far and they have a few bars in the resort depending on your tastes (cigar bar, sports bar, etc.). There was an evening show in the lobby eveynight I was there and it was super entertaining. Definitely coming back! [Details]
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Hotel reply, PR/Marketing, on 2022-08-17
Dear Leila, Thank you very much for your nice comments. We are very pleased that you have published them on this important Monarc site. It is always encouraging when we see that one of our visitors had a great time with us and that the entire group lived up to their expectations. His words will be shared with the entire work team, we are convinced that they will encourage them to continue working in a dedicated manner to offer a service and attention that improves every day. We will continue to maintain a very quaint hotel so that it remains your preferred choice. Thank you very much for recommending us. We count in advance on your return. With warm regards,

Great trip!

, Toronto, ON
2022-07-14
Wonderful staff, wonderful resort. Had such a great time. [Details]
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Hotel reply, PR/Marketing, on 2022-08-17
Dear Mitchb9, We would like to thank you for sharing this kind comment about your recent stay at the Hotel. It is a real pleasure to read that you appreciated this small resort and our friendly staff. We are pleased to know that you had a very pleasant stay and that you found everything you needed with us. Rest assured that your kind words will be shared with the entire team, they will be proud that all the effort and dedication at work has been well recognized. A warm hug. We hope you come back very soon.

Great vacation

, Lasalle, QC
2022-06-30
Great vacation in Cayo Guillermo, a little island on the side of Cayo coco. The weather was incredible, and the infinity pool is a major highlight. The staff is nice especially Marie from the snack-bar, the food is average for cuba but the beach and relaxation is worth it! [Details]
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The strong points
Beaches Pool Weather
The weak points
Food
Hotel reply, PR/Marketing, on 2022-08-17
Dear Marislawv, We would like to thank you for sharing this kind comment about your recent stay at the Hotel. It is a real pleasure to read that you appreciated this small resort and our friendly staff. Rest assured that we will share your praise with our team. We can't wait to have you back in the very near future. It will be a pleasure to welcome you soon.

Great

, Québec, QC
2022-06-04
Very cool and and a lot of activities. [Details]
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The strong points
The pool and the beach or great
The weak points
There is no soccer/basketball on location
Hotel reply, PR/Marketing, on 2022-06-17
Dear Leo, Thank you very much for posting your comments on this site and for sending us your opinions about our hotel. We are very pleased to know that you had a perfect stay and that you found everything you needed with us. A hug. We are waiting for you soon.
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