Melia Cayo Coco

This has been my third time at the Melia Cayo Coco and I have nothing but good things to say about this hotel. The staff, the beach, the food is the best and I have been to Cuba many times. If there were shortages they did a good job because you would never know. So much fun at the Sport Club shooting, table tennis with Pedro. Jean at the beach bar always smiling all the servers in the buffets make you feel like family. Too many names too many people that make this hotel very special. I met the Prince my last day and I assured him that I will be back. [Details]

Great resort. Great people. Great food! Beautiful beach. Beautiful area to stay [Details]

Upon arriving front desk was very cordial and accommodating and we upgraded to a junior suite with ocean view. The beach [Details]

First of all the STAFF is amazing! They made you feel like part of the family, thank you our sweet Lia, Annie and Chocolate Mama (she told us that's what she likes to be called). Beach is a piece of paradise. Food is really good with a big variety and plenty of it, we were so lucky to have that as we were hearing horror stories of other places. Grounds are meticulously kept. Entertainment was good if you wanted to participate or not. Nightly entertainment was good also, we enjoyed it very much.
Drinks a plenty of course but we found the lobby bar to be slow in service, they need to have more than one bartender on hand. Rooms, however, are dated and tired looking with a much needed update, which they are now underway with. But it will take years to finish. We had a few issues with electrical, air conditioning and water pressure and temperature, but they were handled pronto which we appreciated. Bathroom could be cleaner, that was my main issue but it's hard to make it sparkling when it's old. We definitely will go back, our experience was wonderful! [Details]

This resort is full of teachers during March Break! It's so easy to find people to talk to as a result, particularly if you are in education!

The staff is absolutely wonderful! They are really attentive and really want the guests to have a great time. This extends beyond just the entertainment staff. The groundskeepers, the cleaning staff, the food preparation staff are all so kind!

Chino and Alberto really enjoy playing volleyball and it made our visit so great! We were very happy to play with them throughout our vacation!

I highly recommend Melia Cayó Coco for anyone wanting to have a relaxing and very chill vacation! [Details]

The beach is beautiful. A La Cartes were delicious. Mediterranean and International were my favourite. Workers are very friendly and helpful with any issues you may run into. [Details]

My wife and I elected to take our belated honeymoon (Covid delay) in Cuba. We really enjoyed our stay at the Hotel Melià Cayo Coco. There is a wide variety of activities offered by the hotel and the staff. A variety of à la carte options, different themed nights at the buffet, many shows to enjoy, and friendly/helpful staff to cater to your needs. Without doubt they have best beach on the island. The largest sand area, and minimal rocks, shells and coral. I would recommend the stay here. [Details]

The hotel is beautiful and all the staff and very friendly and helpful. Lots of activities and things to do. The beach is stunning and very close to the room. We had a great visit and would definitely come back again. [Details]

The resort grounds are a beautiful destination. Hotel staff are friendly and very accommodating. The food provided by the resort and excursions was flavourful and consistant with Canadian food. This resort is recommend for a break from cold weather. [Details]

Superb!

After a number of years in various resorts, we decided this fall to visit Melia Cayo Coco. We had previously stayed here in 2004 and 2011, but for many reasons just never got back until now – and we are really pleased that we finally did!
The feel of this resort is classy and professional, but it does not sacrifice warmth and comfort to achieve the feel. We felt totally welcome from the moment we stepped into the lobby on arrival until the sad goodbyes the morning of our departure.
Our accommodations were first-class. We stayed in what is called a Grand Suite and loved it. It includes several perks such as: Guaranteed reservations for A la Carte Restaurants; Special Dinner in the Gazebo, overlooking the pool; VIP minibar with Champaign, Cuban rum in room on arrival; Beach towels in room on arrival; Complimentary late checkout (time upon availability). These suites are on the lagoon, very near the lobby. Big thank you to Gippsey for all you help in arranging this. Each day we received a generous supply of thick, cozy towels, and in the evenings, we had turn-down service from Norka, the sweet flower lady.
For entertainment, the excellent Animation Team kept folks occupied very nicely at the pool. Each evening we were treated to talented singers and musicians in the lobby prior to the main show.
The beach is so very relaxing and beautiful. There are plenty of palapas to provide shade and more than enough loungers to please everyone. The renowned white sand of the Cayo Coco beach is still here, nearly free of rocks and shells.
Food was outstanding. We tried each of the a la carte restaurants, and found each quite fine. However, the food was so good at the Buffet that we actually canceled a la cartes to go to there!! The service and food were fantastic, and the wine choice more than adequate. The first night we walked into the buffet we were immediately seated, drinks poured and treated like royalty. And the entire vacation was like that.
In the lobby, it was not unusual for a server to be at our table before we even got seated. We also had similar service at the pool Snack Bar.
On the few occasions when we had (minor) issues, we were treated in a friendly, professional, and efficient manner by the Guest Experience group. First and foremost we must mention Liz who did an outstanding job of organizing our romantic dinner and other much appreciated personal gestures and always soooo professional. Also the other folks Haila, Daniella, and Yunismy were always so willing to address any concerns/issues we had. What a great group of folks.
We would like to mention some of the other folks that made our vacation extra special as follows:
Each morning when we would arrive in the lobby for our tea and coffee we were greeted by the oh so efficient Tamara, Aranelys and Rolando. No matter how busy these folks were, they always had time for hello and ask how we are doing, as we did enquire of them.
During the afternoon and evenings in the lobby we were taken incredible care of by Edil who is still a student but you would not know it by the way he conducts himself and his professionalism and efficiency. Such a privilege to get to know him.
In the morning buffet we were greeted with the beautiful smile of Arisleidy. She would always fill and refill our water glasses without us ever having to ask. Also in the morning buffet was Yamil. He too is incredible and such a kind and professional server. And not to be missed are the cooks Lester and Charlie and another gentleman whose name I don't remember. Always happy to see us and made delicious eggs, omelets and bacon. AMAZING!!!!
The evening buffet was always a pleasure to arrive and be greeted by Julia and or Eddy. We felt like we have been friends forever and were treated so special. Our first night Eddy and Yoel met us as we entered the buffet and it was like seeing old friends, even though we had never met. So attentive and again so professional.
And then we have Diosvany who seems to work everywhere. He was working at the pool bar, the lobby, the buffet and wherever he was needed. What a wonderful human being and again so professional and just darn good at his job.
And a huge shout out to the amazing chef Nothelby who just floats around ensuring everything is in order. The meals this man prepares and oversees are exquisite. What an asset to this resort.
We also loved the pride everyone shows working in the buffet. If something needed to be cleaned, wiped off, picked up, refreshed or whatever, they did it. We were there 20 minutes before closing and they were still refreshing the platters with food!!!
Our romantic dinner in the Gazebo was outstanding. Our waiter Dennis did an amazing job and everything was served hot and delicious. Never rushed and it truly was a romantic experience.
We also had great meals served by Delmas in the Cuban restaurant and Indira in the International. Again very professional and efficient.
We had the privilege of attending the repeat guest dinner which was a lovely experience and delicious food. The resort manager Marco personally welcomed everyone then made a beautiful short welcoming speech and then went about his busy job.
Speaking of Marco he is doing a fantastic job! The sense of teamwork and comradery among the workers is beautiful. This does not happen without a good leader. He is very approachable and we had a couple of great conversations. We also saw him speak to the workers as he would to a guest, very respectful. He is always around and pitches in where he is needed which is so nice to see.
We arrived home on a Sunday at 3am and by noon Monday had a return trip booked. [Details]

My husband and I have visited the Meliã three times, and can't wait to return!! The beach is beautiful, sunrises are spectacular, musical groups and shows are top rate, and the food whether at the beach restaurant, poolside cafè, buffet, or à la carte, is appetizing and delicious. However, in spite of all this awesomeness, it's the spirit and kindness of the employees that keep us coming back!!!
We enjoyed excursions to experience the “real” Cuba, as well as a drive to Playa Pilar in a beautiful, 1950's Jeep convertible. The massage therapists on site are amazing.
We truly can't say enough about the wonderful times we've enjoyed at the Meliã.
We highly recommend this resort.
We can't wait to return!! [Details]

This resort lives up to the Melia standard. Just returned from two weeks of complete rest, relaxation and fun. The staff are welcoming and very helpful. The keys of Cuba have the most beautiful powdery white sand and clear turquoise ocean. MCC has a fabulous beachfront with enough room to enjoy the tides moving in and out (unlike some of the other resorts). There was always a good selection of food to choose from, whether in the a la carte restaurants or buffet. Beach restaurant is truly a gem on the beach. Leandro, Osmany and I can't remember the name of the female server (sorry) provide exceptional service. The grill master, Raul, fed us perfectly grilled and tasty food every day. Loved the band Son Del Rio and we had the best Cuban dance party every lunch. And it was so much fun when the staff joined in! Jesus at the beach bar provides great service. I stayed in a lagoon bungalow and was completely happy with the amount of space and conveniences in the room. Maid service was very good. Enjoyed beautiful sunrises and sunsets from the balcony and waterfowl making their happy noises and taking flight throughout the day. The lobby bar staff were always attentive, and appreciated all the service from Osvaldo, Inti and Advil. The Prince, Communications Director, was always friendly and helpful. Haila from Customer Experience was so welcoming and helpful - she also arranged for a birthday cake and celebration for me. The gardeners work so hard in the hot weather to make the grounds beautiful. I enjoyed the fresh coconuts they provided! Thanks Jorge, Joel, and Felipe. Enjoyed the evening shows, particularly the Cuban night one. I liked that guests ranged in age - everyone was friendly. [Details]

We have never been to a more beautiful place,hotel and people!!!We will definitely be coming back to the Melia,and an amazing shout out to Gippsy and the Prince for all the information and hospitality.Thank you again SO MUCH!!!!! [Details]

My husband and I visited Melia Cayo Coco in November 2022 and again in February 2023. We really enjoyed ourselves and grateful to the staff and management who provide all the key ingredients to a vacation - lovely rooms, wonderful food, service in all areas of the resort and impeccable beach! I am missing my morning crepes already! [Details]

Our 8th stay at MCC was almost perfect. We wouldn't consider going anywhere else. We love the band Son Del Rio Cuba. They are currently playing at the beach restaurant, Tuesday through Friday, 12:30 - 14:30. There is another band, Sonávila, playing at the beach restaurant, Saturday through Monday, 12:30 - 14:30. They were excellent musicians too!We stayed in an unrenovated 2nd floor room in block 84. It was close to the beach and very comfortable. There was endless hot water and the toilet flushed every time. MCC's staff are very professional and welcoming. They work very hard, 24/7. Customer Service was outstanding! The coffee in the snack bar and lobby bar is perfect. The food in the buffet was plentiful and excellent. The food in the al la carte restaurants was also excellent. We went to the beach restaurant for a la carte breakfast, by reservation only, twice. It is a wonderful setting and hopefully will continue even after the new International restaurant opens. We enjoyed endless drinks in many bars. As returning customers, we enjoyed 2 dinners for loyalty guests during our 2 week stay. ~ 60 people were at each. The beach is great for walking. We swam in the ocean except on red flag days. The water temperature is refreshing. Rain showers were short and infrequent. We took a taxi to Moron twice in our 2 week stay. We visited friends and went out for lunch. We experienced real Cuban living conditions. We flew Air Transat direct from Halifax. Cuban immigration and customs were very fast. We were tested for Covid. Our bags arrived quickly. We took bus transfers to and from the airport. A beer on the bus is now $5 CDN. The resort's feral cat population is growing. We look forward to its reduction and improved cat control. Thank you Marco for your many improvements at MCC, for running a tight ship with such high moral, and for taking care of your dedicated staff. The establishment of specified palapas for disabled guests is very thoughtful. See you again soon MCC! [Details]

We stayed at the Melia Cayo Coco from February 18 to the 25th. This was our first time in Cayo Coco and it was not what we expected for the price we paid. Our room was standard and looked a little tired. The food was average with some items not available such as Orange Juice, Pinia Colatta, vodka, pineapple juice, mustard, and ketchup apart from many more. Our room was made up daily around 4:00 PM or later which we found late if we wanted to retrieve back to our room. The restaurants that we had reservations also were short on supplies when ordering on their menus. The Buffett had better food when compared to the La Carte Restaurants. But what we didn't like at the buffet were the roaches on the counters as well as at other food stations. This was brought to the floor manager but nothing was done other than him using a cloth and brushing them off the counter. The entertainment was good at night and service was average but the drink selection was limited with limited options. The beach was nice as usual and the Beach Bar only offered Rum drinks and Beer. It's disappointing that you travel to Cuba and all they have is that. It's unfortunate we had to experience all these issues. On our flight home, we met other travelers staying at other resorts( the PullMan) and they had Vodka, Pina Coladas, and many other items we did not.

We are Melia Reward Members and traveled to Cuba many times before, during, and after Covid and never had an experience like this time. We will not be returning to this hotel for our future travels. Hope this review helped [Details]

We had the best vacation beautiful resort , staff was all amazing friendly made you feel like home. We had no issue with the food always something you can eat . [Details]

Service was amazing staff are all really friendly food was very good room was clean beach is beautiful white sand would diffentlly come back love this resort . [Details]

Awesome resort. Stayed a week. Beach is amazing. Extremely clean. The staff made us feel like family. Fun entertainment every night especially the classic rock concert. Fun activities all day long at beach and pool. No issues with the food. It was plentiful and delicious. The 3 a la carte restaurants are a must. Planning to come back next year. [Details]

Great resort, very clean, food was fabulous. The staff was very friendly & courteous. The beach and restaurants were outstanding. Some supply chain issues but that was out of their hands. They definately made the most of what they had I I was impressed with the food and cleanliness. Was treated like family not a guest! Definately will be back next year. Thank you Melia Cayo Coco for a fabulous relaxing week. [Details]

The magic of an island resort cannot be overstated, but Cayo Coco is an island within an island. I suggest checking out some of Hemingway's writing on Cuba because this resort lives up to the Cuban Golden age that most travelers seek. The property is expansive and exotic, so much so that strolling found us Googling the various plants and animals. The staff were consistently kind, and they went the extra nautical mile to ensure our comfort. I loved touring the grounds and finding adventures every step of the way. Archery and shooting was great fun. Attentive cocktail service and amazing breakfast, lunch, and dinner buffets made us very contented :)

- I.K. and N.C. [Details]

We found the people most friendly. For cleanliness would give a 10. Quaint, lovely place. Cuban people are lovely and very welcoming. Weather , beach incredible. Would definitely return. [Details]

Melia Cayo Coco is a beautiful hotel, friendly staff and wonderful water. We have enjoyed all aspects of our stay and we will be sure to be back again. [Details]

My first time here. Exceeded my expectations. Beautiful grounds, amazing staff (all of them), excellent amenities, beach is the best [Details]

Great vacation in Cuba. [Details]

The staff is amazing, the food is decent, the beaches are beautiful and the shows every night are fantastic!!! Will go again!! [Details]

Lovely small resort with a relaxed atmosphere
The beach was amazing. Very clean and no issues getting a lounger and shade
We had a classic room and were comfortable
Very impressed by the cleanliness of the resort. Always someone cleaning
Understand why they have a large number of repeat guests
Food was very good and no shortages noted.
Cuban day at the beach restaurant was excellent
Aniuska is a great dance teacher. Eddy in the buffet was an excellent server. And the day staff at the snack bar were very good [Details]

This is in my opinion the nicest and cleanest beach in the Cayos. The food at the Ranchon is always top notch with fresh salad makings and the open grill with choices of meats and fish. The beach bar drinks and service are the best thanks to Jesus! The Spanish coffee in the lobby is the perfect start to your day. Last but not least the staff here are like family. Big shout out to Kennier, Aniuska, and Daniel for your warmth and generosity. [Details]

We have visited this beautiful resort since 2010. Since the first time we were felt in love with its beautiful and nice people. Here everyone treat you like family. The hotel is really very anywhere, even in the public washroom and all outside areas. It is true the resort is not so modern and new like other at region, but they're keep doing a maintenance work with love, looking after all our needs. The beach is a dream. Activities at beach, by the pool, at the lobby during the night l, but listen, it is not a kind of hotel for those one that look for more energy activities. The food is good, everyone can fine something of their liking, even if you are very demanding people, and also taking into account the inconveniences they have to face with supply chains in these difficult times for everyone and everywhere. We want to mention new friends we have made that have made our vacations fabulous: Ariel, Chino,Lea, Maite, Chocolate Mama, Any ffrom entertainment team, Adonis at the snack bar, and the rest there, the Prince Yanquiel. Big shoutout for Customer Service and every worker in beautiful place. We will be back. [Details]

Nous avons voyagé au Melia Cayo coco pour se reposer, nous avons fait le bon choix, car il n'y a pas de discothèque, moyenne d'âge assez élevée, et c'est très tranquille. Le personnel est merveilleux et très attentionné ( Joel et Eddy au buffet) ( chocolate mama à l'anmation)
L'hôtel est très propre et bien entrenu ( en majorité). Notre chambre manquait de renovations et pas de pression d'eau / eau chaude dans la douche.
Immense plage à marcher, les algues ( pour le peu qu'il y a) sont ramassés tous les jours. Il y a assez de chaises pour tout le monde sans etre obligé de les réserver.

Les spectacles le soir sont merveilleux.

Pour la nourriture, toujours frais, nous n'avons pas manqué de rien, mais c'est redondant.

En sommes, beau voyage au Mélia Cayo coco [Details]