Melia Cayo Coco

Melia Cayo Coco
4.594.594.594.594.59
4.59 based on 1234 reviews
#1 of 22 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco
Rated 4.5 stars
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Wonderful experience

, Portugal Cove-St Philips, NL
2023-03-22
This has been my third time at the Melia Cayo Coco and I have nothing but good things to say about this hotel. The staff, the beach, the food is the best and I have been to Cuba many times. If there were shortages they did a good job because you would never know. So much fun at the Sport Club shooting, table tennis with Pedro. Jean at the beach bar always smiling all the servers in the buffets make you feel like family. Too many names too many people that make this hotel very special. I met the Prince my last day and I assured him that I will be back. [Details]
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Love Cuba

, Windsor, ON
2023-03-21
Great resort. Great people. Great food! Beautiful beach. Beautiful area to stay [Details]
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The strong points
Beautiful white sand beach. I would come back.
The weak points
Wifi had to be reset every 5 hours. But a simple call fixed it!
Hotel reply, PR/Marketing, on 2023-03-23
Dear woodiw2, Thank you very much for kindly allowing us to have your travel comments. We feel very satisfied every time our visitors take part of their time to write a summary of their stay and send it to us through these opinion forums that are so important to our hotel. It is very good to see that you found our facility to be a great complex, full of good people, with a beautiful beach that is the delight of most, but mainly with good food, despite the difficult times we are experiencing with supply chains. We apologize if the way in which it is designed to offer the WIFI service has been in some way an inconvenience for you, but we would like you to know that the observations in this regard are known for our corporative, since this is something established by them, who demand it from the only company that offers these services in the country. It is very good to know that you liked being with us, and that you will return. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Amazing Resort

, Woodbridge, ON
2023-03-20
Upon arriving front desk was very cordial and accommodating and we upgraded to a junior suite with ocean view. The beach [Details]
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Hotel reply, PR/Marketing, on 2023-03-23
Dear Lauratavernese, We are so glad to know you have again been so pleased with our facilities and services. Having previously stayed with us you certainly know what to expect and what can we offer. I will be personally congratulating Yanquiel for his professional and detailed attention. Thank you for every compliment, thank you for taking the time to review us in such a magnificent way. Do keep us posted on your next stay, we will be very glad to assist with any request you may have. With warmest regards, Marco Mazzucchelli General Manager

Amazing

, Niagara Falls, ON
2023-03-18
First of all the STAFF is amazing! They made you feel like part of the family, thank you our sweet Lia, Annie and Chocolate Mama (she told us that's what she likes to be called). Beach is a piece of paradise. Food is really good with a big variety and plenty of it, we were so lucky to have that as we were hearing horror stories of other places. Grounds are meticulously kept. Entertainment was good if you wanted to participate or not. Nightly entertainment was good also, we enjoyed it very much.
Drinks a plenty of course but we found the lobby bar to be slow in service, they need to have more than one bartender on hand. Rooms, however, are dated and tired looking with a much needed update, which they are now underway with. But it will take years to finish. We had a few issues with electrical, air conditioning and water pressure and temperature, but they were handled pronto which we appreciated. Bathroom could be cleaner, that was my main issue but it's hard to make it sparkling when it's old. We definitely will go back, our experience was wonderful! [Details]
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Hotel reply, PR/Marketing, on 2023-03-21
Dear Tinkerelle, We want to thank you for being so kind as to allow us to have your travel comments. The opinions of all our guests are of great support to us, and allow us to have an important feedback tool. We are very pleased to see that our staff offered you a warm welcome, and that it made you feel like part of the family. We are convinced that they are truly amazing! All those that you mention in a special way will be recognized in their respective performance evaluations. We are very pleased to see that you call our beach a piece of paradise! This is a preferred spot chosen by the majority of visitors to spend their days, and our outdoor areas team maintains systematic care and cleaning of its entire environment. We are relieved to know that you have found really good food with a big variety and plenty of it. It is really very difficult to deal with the inconvenience on the part of the supply chains to guarantee the offer, but we always strive to make everyone find something to their liking. It is totally true that our grounds are meticulously kept by the gardeners, they take great care to keep the environment beautiful and welcoming. Your comment on entertainment is very timely, and we know our activities staff thanks you for it. It is good to know that you found the drinks abundant and of good quality. However, your observation about the slow service in the lobby will be discussed with our maitre and sub maitre and we guarantee that they will act to improve it. It's a shame you found our rooms dated and tired. It is a reality that we need more renovation works, but we have already worked on it, and will continue working according to our investment plans. We are very sorry for the few issues you had to deal with, but we are reassured to know that the technical services staff, under the guidance of the customer service department, were able to resolve these. We will strictly analyze with the housekeeping department your observation about the lack of cleanliness in your bathroom, because although the rooms may look old, it is not common to receive cleaning complaints due to poor performance by the maids. It was great to have you with us. It is very good to know that you will definitely go back. We will strive to provide you with another amazing stay. Best regards, Marco Mazzucchelli, Gerente General

Great March Break destination!

, Toronto, ON
2023-03-17
This resort is full of teachers during March Break! It's so easy to find people to talk to as a result, particularly if you are in education!

The staff is absolutely wonderful! They are really attentive and really want the guests to have a great time. This extends beyond just the entertainment staff. The groundskeepers, the cleaning staff, the food preparation staff are all so kind!

Chino and Alberto really enjoy playing volleyball and it made our visit so great! We were very happy to play with them throughout our vacation!

I highly recommend Melia Cayó Coco for anyone wanting to have a relaxing and very chill vacation! [Details]
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The strong points
- very friendly and attetntive staff - good food selection - great live entertainment at restaurants - fantastic beach - very convenient travel from the airport (through Sunwing)
The weak points
- wifi access needs to be renewed regularly - if you connect to the wifi in one location of the resort, but then move to another part, you will need to reconnect - occasional bugs in restaurant area near food - floors can be very slippery
Hotel reply, PR/Marketing, on 2023-03-20
Dear gonzo, Receive our sincere thanks for being so kind as to allow us to have the feedback of your trip. Your comments are very well received, like those of all our visitors. Every word of yours will be shared with all our workers. It is very good to know that you found a perfect destination for your March vacation in our hotel. We are also very pleased that you have been able to exchange with many people with whom you had common themes. It fills us with so much joy that our staff have welcomed you with such affection and respect, and that everyone has been so attentive and willing to help you. You can be convinced that one of the greatest wishes of all our staff will always be that visitors live unforgettable experiences. It's great that some members of the staff made your visit great, as was the case of Chino and Alberto. They will be recognized for their dedication to the welfare and enjoyment of the visitors. We are very comforted to see that among our advantages were the great live entertainment in the restaurants, the fantastic beach, and above all the good selection of food that we offer. We apologize if the Wi-Fi access mechanism was an inconvenient for you. It is true that it must be renewed every five hours of consumption of your account, but this is something established in this way by our corporates in conjunction with the only company that offers the service in the country (ETECSA). We do not deny that sometimes the quality of the connection or the signal can be affected, mainly on days of bad weather, as well as weakening in places far from the emitting sources. Your recommendation is of great help to us. We hope you will visit us again for your future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Great Resort!

, Durham Bridge, NB
2023-03-17
The beach is beautiful. A La Cartes were delicious. Mediterranean and International were my favourite. Workers are very friendly and helpful with any issues you may run into. [Details]
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Hotel reply, PR/Marketing, on 2023-03-20
Dear Trish, Thank you very much for posting your review on this site! We are glad to know you have fully enjoyed your vacation at our hotel and you recommend us for future visitors. Getting to know that our menu selection was to your liking is too much of a praise! We are already looking forward to welcoming you in the near future. With warmest regards, Marco Mazzucchelli General Manager

Honeymoon Stay at Melià Cayo Coco

, London, ON
2023-03-16
My wife and I elected to take our belated honeymoon (Covid delay) in Cuba. We really enjoyed our stay at the Hotel Melià Cayo Coco. There is a wide variety of activities offered by the hotel and the staff. A variety of à la carte options, different themed nights at the buffet, many shows to enjoy, and friendly/helpful staff to cater to your needs. Without doubt they have best beach on the island. The largest sand area, and minimal rocks, shells and coral. I would recommend the stay here. [Details]
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The strong points
- friendly staff - fantastic beach - entertainment - nautical activities
The weak points
- ran out of some food and drink options
Sanitary measures (Covid-19)
Sanitizer options were available throughout the hotel.
Hotel reply, PR/Marketing, on 2023-03-20
Dear jhimmy988, Thank you very much for posting your review on this site and for recommending us to future visitors! We are more than glad to know our facilities and the many services offered were up to your expectations. Our beach is like you say, the most beautiful in the area, breathtaking indeed! And we are constantly trying to improve our activities because we know they mean a lot for the guest. Interacting with live Cuban bands, with the entertainment staff makes a huge difference on a guests stay. We know we sometimes struggle to find some food and drink supplies, given the situation of the country to get some supplies right now, but we are always striving to get all what is needed to offer a wide selection. Thank you very much again for posting your honest opinion! We will be very happy if you choose us for a second stay. With warmest regards, Marco Mazzucchelli General Manager

Great week!

, Newmarket, ON
2023-03-16
The hotel is beautiful and all the staff and very friendly and helpful. Lots of activities and things to do. The beach is stunning and very close to the room. We had a great visit and would definitely come back again. [Details]
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The strong points
Very clean rooms and staff are all friendly and welcoming
The weak points
No complaints
Hotel reply, PR/Marketing, on 2023-03-20
Dear Alysha, Thank you very much for posting your review on this site, and most important, already announcing a second visit! We are glad to read you have fully enjoyed your vacation at our hotel and found a spot of paradise where you can come back again. Looking forward to welcoming you in the near future! With warmest regards, Marco Mazzucchelli General Manager

Melia Cayo Coco

, Richmond Hill, ON
2023-03-10
The resort grounds are a beautiful destination. Hotel staff are friendly and very accommodating. The food provided by the resort and excursions was flavourful and consistant with Canadian food. This resort is recommend for a break from cold weather. [Details]
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Hotel reply, PR/Marketing, on 2023-03-20
Dear Anonymous, Thank you very much for staying with us for your recent vacation in Cuba. We sincerely thank you for the noble action of spending a part of your time to write and post your travel opinions in this important opinion forum. It is great to know that you liked the resort grounds, and that the hotel staff has been friendly and very helpful to you. The most comforting of all is knowing that you liked the food provided by us, especially in these times when we face so many inconveniences from supply chains. It is very helpful to have your recommendation. We hope to have you back. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Perfect Vacation

, New Glasgow, NS
2023-03-08
Superb!

After a number of years in various resorts, we decided this fall to visit Melia Cayo Coco. We had previously stayed here in 2004 and 2011, but for many reasons just never got back until now – and we are really pleased that we finally did!
The feel of this resort is classy and professional, but it does not sacrifice warmth and comfort to achieve the feel. We felt totally welcome from the moment we stepped into the lobby on arrival until the sad goodbyes the morning of our departure.
Our accommodations were first-class. We stayed in what is called a Grand Suite and loved it. It includes several perks such as: Guaranteed reservations for A la Carte Restaurants; Special Dinner in the Gazebo, overlooking the pool; VIP minibar with Champaign, Cuban rum in room on arrival; Beach towels in room on arrival; Complimentary late checkout (time upon availability). These suites are on the lagoon, very near the lobby. Big thank you to Gippsey for all you help in arranging this. Each day we received a generous supply of thick, cozy towels, and in the evenings, we had turn-down service from Norka, the sweet flower lady.
For entertainment, the excellent Animation Team kept folks occupied very nicely at the pool. Each evening we were treated to talented singers and musicians in the lobby prior to the main show.
The beach is so very relaxing and beautiful. There are plenty of palapas to provide shade and more than enough loungers to please everyone. The renowned white sand of the Cayo Coco beach is still here, nearly free of rocks and shells.
Food was outstanding. We tried each of the a la carte restaurants, and found each quite fine. However, the food was so good at the Buffet that we actually canceled a la cartes to go to there!! The service and food were fantastic, and the wine choice more than adequate. The first night we walked into the buffet we were immediately seated, drinks poured and treated like royalty. And the entire vacation was like that.
In the lobby, it was not unusual for a server to be at our table before we even got seated. We also had similar service at the pool Snack Bar.
On the few occasions when we had (minor) issues, we were treated in a friendly, professional, and efficient manner by the Guest Experience group. First and foremost we must mention Liz who did an outstanding job of organizing our romantic dinner and other much appreciated personal gestures and always soooo professional. Also the other folks Haila, Daniella, and Yunismy were always so willing to address any concerns/issues we had. What a great group of folks.
We would like to mention some of the other folks that made our vacation extra special as follows:
Each morning when we would arrive in the lobby for our tea and coffee we were greeted by the oh so efficient Tamara, Aranelys and Rolando. No matter how busy these folks were, they always had time for hello and ask how we are doing, as we did enquire of them.
During the afternoon and evenings in the lobby we were taken incredible care of by Edil who is still a student but you would not know it by the way he conducts himself and his professionalism and efficiency. Such a privilege to get to know him.
In the morning buffet we were greeted with the beautiful smile of Arisleidy. She would always fill and refill our water glasses without us ever having to ask. Also in the morning buffet was Yamil. He too is incredible and such a kind and professional server. And not to be missed are the cooks Lester and Charlie and another gentleman whose name I don't remember. Always happy to see us and made delicious eggs, omelets and bacon. AMAZING!!!!
The evening buffet was always a pleasure to arrive and be greeted by Julia and or Eddy. We felt like we have been friends forever and were treated so special. Our first night Eddy and Yoel met us as we entered the buffet and it was like seeing old friends, even though we had never met. So attentive and again so professional.
And then we have Diosvany who seems to work everywhere. He was working at the pool bar, the lobby, the buffet and wherever he was needed. What a wonderful human being and again so professional and just darn good at his job.
And a huge shout out to the amazing chef Nothelby who just floats around ensuring everything is in order. The meals this man prepares and oversees are exquisite. What an asset to this resort.
We also loved the pride everyone shows working in the buffet. If something needed to be cleaned, wiped off, picked up, refreshed or whatever, they did it. We were there 20 minutes before closing and they were still refreshing the platters with food!!!
Our romantic dinner in the Gazebo was outstanding. Our waiter Dennis did an amazing job and everything was served hot and delicious. Never rushed and it truly was a romantic experience.
We also had great meals served by Delmas in the Cuban restaurant and Indira in the International. Again very professional and efficient.
We had the privilege of attending the repeat guest dinner which was a lovely experience and delicious food. The resort manager Marco personally welcomed everyone then made a beautiful short welcoming speech and then went about his busy job.
Speaking of Marco he is doing a fantastic job! The sense of teamwork and comradery among the workers is beautiful. This does not happen without a good leader. He is very approachable and we had a couple of great conversations. We also saw him speak to the workers as he would to a guest, very respectful. He is always around and pitches in where he is needed which is so nice to see.
We arrived home on a Sunday at 3am and by noon Monday had a return trip booked. [Details]
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Hotel reply, PR/Marketing, on 2023-03-20
Dear Love-to-travel, I have so much enjoyed reading your glorious review! And I am so glad to know we are considered your second home because of the service provided by my team. There are so many details on your review that everyone who reads your comments will exactly know what we are about, what to expect, and what to receive when taking a chance on us. Our commitment to offer the most passionate service increases every day, as we enjoy so much looking after all our customers! We care about customer service; we strive on being different, for we are certain that being different is what makes us strong. Thank you for kindly mentioning so many staff names, I will make sure to congratulate them personally for their professional doing. Thank you for repeating your stay with us and for those stays to come. Please, make sure to choose us again for next holidays; we will be all very glad to look after your enjoyable stays at your second home in the Cayos of Cuba. With warmest regards, Marco Mazzucchelli

Can't wait to return, again!!!

, Charlottetown, PE
2023-03-07
My husband and I have visited the Meliã three times, and can't wait to return!! The beach is beautiful, sunrises are spectacular, musical groups and shows are top rate, and the food whether at the beach restaurant, poolside cafè, buffet, or à la carte, is appetizing and delicious. However, in spite of all this awesomeness, it's the spirit and kindness of the employees that keep us coming back!!!
We enjoyed excursions to experience the “real” Cuba, as well as a drive to Playa Pilar in a beautiful, 1950's Jeep convertible. The massage therapists on site are amazing.
We truly can't say enough about the wonderful times we've enjoyed at the Meliã.
We highly recommend this resort.
We can't wait to return!! [Details]
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The strong points
The strong points of our visits are; •Professionalism of staff •Friendliness of staff •Kindness of staff •Gorgeous beach •Early morning beach walks •Sunrises •Delicious food •Music •Cuban culture •Excursions •Feeling totally safe
The weak points
Weak points are few!!! •Occasional bug bites…none on me, but 3-4 on my husband's lower legs. We'll take stronger bug repellent on our next trip •Our not being able to stay longer!!!
Hotel reply, PR/Marketing, on 2023-03-14
Dear Islandong, Thank you very much for all the times that you have chosen us as your preferred place to spend your vacations in Cuba, also for thinking of choosing us once again. It is very good to every time when we can receive our dear loyal customers. We would like you to know that your contribution in this important opinion forum is of great support to us, and for that we sincerely thank you as well. We will share your feedback with all hotel departments. It is very nice to be able to read that you enjoyed our beautiful beach, the spectacular sunrises, the musical groups and the first class shows that we offer. However, what comforts us the most is knowing that, even in these times of so many problems with supply chains, which affect the variety of products offered so much, you have found the food, either in à la carte restaurants or in the central buffet, and at the snack bar, as appetizing and delicious, this is a sample of how much we strive to guarantee an offer where everyone always finds something to their liking and does not go hungry. However, we are aware that in spite of all this awesomeness, it's the spirit and kindness of the employees that keep you coming back. It is very good to know that you were able to enjoy excursions that allowed you to experience the "real" Cuba, and also that you have been able to appreciate and feel the pleasure of being in a jewel of Cuban geography such as Playa Pilar. We are sorry that the occasional insect bites have bothered you during your stay. It's really good that we have been able to make you live very good experiences, and have memorable moments. It is very helpful to have your recommendation. We hope you can return as soon as possible. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

A slice of paradise

, Edmonton, AB
2023-03-07
This resort lives up to the Melia standard. Just returned from two weeks of complete rest, relaxation and fun. The staff are welcoming and very helpful. The keys of Cuba have the most beautiful powdery white sand and clear turquoise ocean. MCC has a fabulous beachfront with enough room to enjoy the tides moving in and out (unlike some of the other resorts). There was always a good selection of food to choose from, whether in the a la carte restaurants or buffet. Beach restaurant is truly a gem on the beach. Leandro, Osmany and I can't remember the name of the female server (sorry) provide exceptional service. The grill master, Raul, fed us perfectly grilled and tasty food every day. Loved the band Son Del Rio and we had the best Cuban dance party every lunch. And it was so much fun when the staff joined in! Jesus at the beach bar provides great service. I stayed in a lagoon bungalow and was completely happy with the amount of space and conveniences in the room. Maid service was very good. Enjoyed beautiful sunrises and sunsets from the balcony and waterfowl making their happy noises and taking flight throughout the day. The lobby bar staff were always attentive, and appreciated all the service from Osvaldo, Inti and Advil. The Prince, Communications Director, was always friendly and helpful. Haila from Customer Experience was so welcoming and helpful - she also arranged for a birthday cake and celebration for me. The gardeners work so hard in the hot weather to make the grounds beautiful. I enjoyed the fresh coconuts they provided! Thanks Jorge, Joel, and Felipe. Enjoyed the evening shows, particularly the Cuban night one. I liked that guests ranged in age - everyone was friendly. [Details]
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The strong points
Natural beauty of the property, beach and surrounding area. Staff who made it feel like home. Beach restaurant
The weak points
The wifi can be a bit spotty but that is expected in Cuba.
Hotel reply, PR/Marketing, on 2023-03-14
Dear Marleen, We are very happy with your travel comments. It has been a great pleasure for us to be able to count on a contribution as commendable as yours. Our sincere thanks for having been so kind as to dedicate a part of your time to publish them for the knowledge of our readers and future visitors. It's great that we were able to live up to your expectations! It's great that we were able to show the standards of our Meliá chain. We are very pleased to know that you were able to rest, relax and have fun in our hotel, and also experience the warm welcome of our staff, always ready to serve the visitor with willingness and pleasure. Your observation that the keys of Cuba have the most beautiful white sand like powder and a clear turquoise ocean is very true, and our hotel is one of those that maintains its splendor the most during all the months of the year, and also has one of the widest strips of sand, something not very characteristic in the beaches of keys. We would like you to know that it is very comforting for us to know that you found the selection of food very good, that you have always been able to choose, either in the à la carte restaurants or in the buffet. It is good that you have spent much of your time enjoying a place as amazing as our beach restaurant, and the excellent staff that provide their exceptional service there, as well as being able to delight yourself with good live Cuban music from the band Son Del Rio. You can't imagine how pleased we are to know that you had the pleasure of staying in a bungalow on the lagoon. It is good that the conditions of your room were to your liking, and that you were able to appreciate the beautiful sunrises and sunsets, and the pleasant noises that the happy waterfowl made, from your balcony. We will let Jesus know at the beach bar your recognition of his good performance, as well as the lobby bar staff: Osvaldo, Inti and Advil. It is good that you were also able to exchange with such a special persons as our Community Manager, The Prince, Haila from Gex Experience, the gardeners Jorge, Joel and Felipe. It is very good that you had a birthday celebration which you liked very much. We apologize for the inconvenience with the Wi-Fi, but sometimes the signal quality can be affected. We must let you know that it was really a great pleasure for us to have had you with us. We will always be your home away from home. We look forward to seeing you again for future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Amazing place to be!!!!

, Winnipeg, MB
2023-03-03
We have never been to a more beautiful place,hotel and people!!!We will definitely be coming back to the Melia,and an amazing shout out to Gippsy and the Prince for all the information and hospitality.Thank you again SO MUCH!!!!! [Details]
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Hotel reply, PR/Marketing, on 2023-03-06
Dear Kellster, You cannot imagine how happy we feel to be able to count on this brief, but sincere review of your recent stay at our hotel. It fills us with great happiness that you have rated us with the highest star rating due to how much fun you had with us. It is really good to know that we have been able to live up to your expectations. Your contribution is very useful for our hotel, but above all, for our workers. How nice it is to read phrases like this: we have never been in a more beautiful place, hotel and people! Do our readers need more than this to know who we are and what we offer? We are truly grateful that you have allowed us to have your visit. It is a good thing that no minor inconvenience you may have experienced affected the quality of your vacation. Your amazing shout out to Gippsy and the Prince for all the information and hospitality will be transmitted to their department. It is very good to know that you will definitely return. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, Gerente General

Lovely!

, Cambridge, HA
2023-03-01
My husband and I visited Melia Cayo Coco in November 2022 and again in February 2023. We really enjoyed ourselves and grateful to the staff and management who provide all the key ingredients to a vacation - lovely rooms, wonderful food, service in all areas of the resort and impeccable beach! I am missing my morning crepes already! [Details]
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The strong points
The food was excellent and always great options. Cleaning, buffet, gardeners, servers were fabulous. Thank you to Vivien, Ketty, Omar, Yunior and Roland to name a few. Also the staff who whip up the omelettes, stir fries and etc.
The weak points
We had the VIP option at the Beach for Breakfast because we had a Lagoon Room. I would have it as an option for these rooms and take out VIP as it is misleading.
Certified
Hotel reply, PR/Marketing, on 2023-03-02
Dear Carolyn Boyd, We are very pleased to have the comments about your recent stay at our hotel Meliá Cayo Coco. It is very good to see that we were rated with the maximum star rating due to the quality of the stay that you received. We thank you for being so kind to share it with us, with our readers and future visitors. It fills us with joy to see that you enjoyed a lot. We would like you to know that it is our management team and all our staff who thank you for giving us the opportunity to offer you a pleasant vacation, but above all for allowing us to have your visit. It's great to see that you found the rooms charming, the food wonderful, and service good in all areas of the resort. It is very good that you have chosen the amazing beach to spend much of your time of enjoying and leisure. We are very comforted that you found the food excellent and always with great options. We are very proud to be able to show visitors a facility that is extremely clean, with a welcoming atmosphere, with gardens of great beauty and very well cared by the gardeners. Your special mention to all the staff members who made your vacation memorable moments will be communicated to all departments. We are happy to have had you in our resort. We hope to receive you for future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Almost oerfect!

, Dartmouth, NS
2023-03-01
Our 8th stay at MCC was almost perfect. We wouldn't consider going anywhere else. We love the band Son Del Rio Cuba. They are currently playing at the beach restaurant, Tuesday through Friday, 12:30 - 14:30. There is another band, Sonávila, playing at the beach restaurant, Saturday through Monday, 12:30 - 14:30. They were excellent musicians too!We stayed in an unrenovated 2nd floor room in block 84. It was close to the beach and very comfortable. There was endless hot water and the toilet flushed every time. MCC's staff are very professional and welcoming. They work very hard, 24/7. Customer Service was outstanding! The coffee in the snack bar and lobby bar is perfect. The food in the buffet was plentiful and excellent. The food in the al la carte restaurants was also excellent. We went to the beach restaurant for a la carte breakfast, by reservation only, twice. It is a wonderful setting and hopefully will continue even after the new International restaurant opens. We enjoyed endless drinks in many bars. As returning customers, we enjoyed 2 dinners for loyalty guests during our 2 week stay. ~ 60 people were at each. The beach is great for walking. We swam in the ocean except on red flag days. The water temperature is refreshing. Rain showers were short and infrequent. We took a taxi to Moron twice in our 2 week stay. We visited friends and went out for lunch. We experienced real Cuban living conditions. We flew Air Transat direct from Halifax. Cuban immigration and customs were very fast. We were tested for Covid. Our bags arrived quickly. We took bus transfers to and from the airport. A beer on the bus is now $5 CDN. The resort's feral cat population is growing. We look forward to its reduction and improved cat control. Thank you Marco for your many improvements at MCC, for running a tight ship with such high moral, and for taking care of your dedicated staff. The establishment of specified palapas for disabled guests is very thoughtful. See you again soon MCC! [Details]
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The strong points
Wonderful Staff, Good management, excellent food, small size, max 500 guests, beautiful gardens and beach
The weak points
Too many feral cats in beach restaurant, too many guests feeding feral cats in beach restaurant, cats are not cared for by veterinarians and carry diseases
Hotel reply, PR/Marketing, on 2023-03-02
Dear Christine Hanham, It is with great pleasure that we receive your travel comments and see that your stay was almost perfect. How much we would have liked to have been able to offer you a 100% satisfactory stay. We sincerely thank you for kindly dedicating a part of your time to write and publish them for the knowledge of our readers and future visitors. What a pleasure that you, as one of our loyal customers, have chosen us once again for your vacations in Cuba. It is nice to see that you enjoyed live traditional Cuban music bands such as Son del Río and Son Ávila. Our activities department feels highly recognized for its effort to liven up your stay. We are very reassured to know that everything with your room was fine, that you did not have any problems with the equipment, and that the service of the maid was first class. It is always a great pleasure to receive recognition for the good performance of our staff, they are, as we always say, one of our main strengths. We are very comforted to know that you found the gastronomic offer to meet your expectations; this speaks a lot about the effort we make in this regard, especially in these times of so many difficulties with supplies. We are so glad that you were able to enjoy a pleasant environment, a good beach, good weather and beautiful gardens. We are also pleased that you have been able to give yourselves the opportunity to enjoy a private excursion to the nearest town, Morón, and experience how Cubans live. Regarding the proliferation of cats, we would like you to know that this is a matter that has already been handled with the local animal health authority, who are the only ones legally authorized to carry out the sanitation. I thank you for your recognition of my work, but above all the work of the entire Meliá Cayo Coco team, since our achievements are due to working together and with love. It was great to have had you with us. We hope to have your visit again. Do not hesitate to contact us in advance for any matter. Receive warm greetings, Marco Mazzucchelli, General Manager

Not what we expected

, Montreal-Nord, QC
2023-02-28
We stayed at the Melia Cayo Coco from February 18 to the 25th. This was our first time in Cayo Coco and it was not what we expected for the price we paid. Our room was standard and looked a little tired. The food was average with some items not available such as Orange Juice, Pinia Colatta, vodka, pineapple juice, mustard, and ketchup apart from many more. Our room was made up daily around 4:00 PM or later which we found late if we wanted to retrieve back to our room. The restaurants that we had reservations also were short on supplies when ordering on their menus. The Buffett had better food when compared to the La Carte Restaurants. But what we didn't like at the buffet were the roaches on the counters as well as at other food stations. This was brought to the floor manager but nothing was done other than him using a cloth and brushing them off the counter. The entertainment was good at night and service was average but the drink selection was limited with limited options. The beach was nice as usual and the Beach Bar only offered Rum drinks and Beer. It's disappointing that you travel to Cuba and all they have is that. It's unfortunate we had to experience all these issues. On our flight home, we met other travelers staying at other resorts( the PullMan) and they had Vodka, Pina Coladas, and many other items we did not.

We are Melia Reward Members and traveled to Cuba many times before, during, and after Covid and never had an experience like this time. We will not be returning to this hotel for our future travels. Hope this review helped [Details]
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The strong points
beach
The weak points
No Vodka, gin, pineapple, and orange juice, no pina colada, no mustard, ketchup,
Hotel reply, PR/Marketing, on 2023-03-01
Dear Sergiomtl1963, First of all, we want to thank you for kindly allowing us to have your travel comments, and for having dedicated part of your time to writing them. We would like you to know that we receive the opinions of all who visit us with good will, as it is a way of having a tool for systematic improvement. It is a great pity for us that what we offered you was not what you expected. We would like you to know that we are very sorry that you were displeased with the room you were assigned looked a little dated, but this is something we are aware of, and we have been working in the improvements taking into account the availability of resources to deal with renovation work. We are also very sorry for any inconvenience with the supply of food and drinks, but it goes without saying everything that we have already repeated so many times in these forums regarding the issue of supplies, something also highly known by everyone who previously reviews these forums of opinions before making their travel choices. We would like you to know that the rooms have service hours throughout the day, that is, from the arrival of the house cleaners until 4pm. Maids have to clean a group of rooms that each of them have assigned, and not just your own, so they can't clean all rooms at the same time. That is why when there are demanding clients in this sense, it is recommended that they ask to customer service for their room to be prioritized during the service, and this is assumed with great pleasure by our staff. Regarding your observation about cockroaches, we must tell you that we are aware that we still face the appearance of this vector in unwanted places. However, we would like you to know that the deep cleaning program, the opportune collection of waste, and the internal and external fumigation program, are applied according to the established standards. However, we present a sad reality, we have been testing several of the existing products in the country to combat this, and till now we have not found one 100% effective, since we depend on the products available in the country's stores, which are the ones that our suppliers can guarantee us. It is good to know that you liked the nightly entertainment, and that at least for your appreciation the service was average, although we would have wanted you to have appreciated it of the highest quality. We are also very pleased to know that you enjoyed our beach. Regarding your last observation about the existence of products in the Pullman that were not in ours, such as Vodka, piña coladas and many other items that we did not have, we must inform you that there are many products in our hotel as well that they do not have in their stocks, because it is about how quickly the products in stock are consumed, which varies greatly depending on the demand it has, the point of consumption to which it was assigned, the number of customers that the facility has at that moment , among many other factors that are irrelevant that we explain them to you, because you would not understand them either. Your observations have certainly helped us, but much more to all those who read these forums. It is a pity to know that you will not return to this hotel for future trips. We would have liked you to give us the opportunity to have your visit again in the future, so that we could do our best to erase such a bad experience you have experienced. In any case, we hope that you to continue returning to Cuba, and that whatever hotel you choose, you live a wonderful experiences. Receive a warm greeting. Marco Mazzucchelli, General Manager.

Melia Cayo Coco

, Lakeshore, ON
2023-02-28
We had the best vacation beautiful resort , staff was all amazing friendly made you feel like home. We had no issue with the food always something you can eat . [Details]
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The strong points
The workers are so friendly always ready to help you
The weak points
Just a few shortage of food , booze but not a big issue we just ate and drink and ate other things always something you can eat and find.
Hotel reply, PR/Marketing, on 2023-03-06
Dear Helen Noel, It is very good to have your travel comments. We thank you for kindly posting them in this important opinion forum, for the knowledge of our readers and possible future visitors. Your words, as usual, will be shared with all the staff. We feel very satisfied that we have been able to offer you the best vacations in a beautiful complex, and an incredible staff that does everything possible and impossible to make our visitors feel welcome, well cared, and living unforgettable experiences. We are very comforted to know that you did not have any problems with the food, that you have always found something to your liking, and that you were able to eat without any problem. You will always be able to count on our excellent work group, dedicated one hundred percent to the total satisfaction of the visitors, and with a facility of high quality standards, good service and cleanliness. We apologize for the small shortage of food and alcohol that you appreciated, but it is good to have had your understanding in this regard, and that this was not a reason that affected the quality of your stay. We hope to have your visit again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, Gerente General

Melia cayo coco

, Windsor, ON
2023-02-28
Service was amazing staff are all really friendly food was very good room was clean beach is beautiful white sand would diffentlly come back love this resort . [Details]
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Hotel reply, PR/Marketing, on 2023-03-06
Dear Pierre Leboeuf, We would like to thank you for having been with us, and for having dedicated part of your time to send us your comments about your recent stay at our hotel. It is great to see that you rated us five stars, and that you left satisfied with the quality of the vacation provided. We are very happy to know that you had amazing service from our friendly staff, and we are very comforted to know that you found the food very good. We are reassured to know that your room was clean and that you enjoyed our beautiful white sand beach. We loved having you with us. We look forward to hosting you for your future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, Gerente General

Great resort Feb 2023

, Lakeshore, ON
2023-02-28
Awesome resort. Stayed a week. Beach is amazing. Extremely clean. The staff made us feel like family. Fun entertainment every night especially the classic rock concert. Fun activities all day long at beach and pool. No issues with the food. It was plentiful and delicious. The 3 a la carte restaurants are a must. Planning to come back next year. [Details]
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Hotel reply, PR/Marketing, on 2023-03-06
Dear Luc Noel, Thank you very much for your kind review! We feel proud because you have enjoyed your stay that much and you have liked the variety of activities we have provided such the Rock Concert which is guest's favorite! Glad to know the new menus at the a la carte restaurants were to your liking and you enjoyed the food selection we provided. We are always striving to provide our guests with unforgettable memories and great experiences. Happy to know it was your case because you are already announcing your return next year. Keep us posted please, as we will be very glad to help you with any request you may have. With warmest regards, Marco Mazzucchelli General Manager

Melia Cayo Coco

, Windsor, ON
2023-02-28
Great resort, very clean, food was fabulous. The staff was very friendly & courteous. The beach and restaurants were outstanding. Some supply chain issues but that was out of their hands. They definately made the most of what they had I I was impressed with the food and cleanliness. Was treated like family not a guest! Definately will be back next year. Thank you Melia Cayo Coco for a fabulous relaxing week. [Details]
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Hotel reply, PR/Marketing, on 2023-03-03
Dear Kimbo, Thank you very much for sending us your travel opinions through this important opinion forum for our hotel and our employees. We thank you for taking a part of your time to publish and share them with our readers and future visitors. It's good that the resort was completely clean and that the food was fabulous for your taste. We have no doubt that our staff is the main strength of the hotel, as we always say in our responses, and also that our beach is a preferred place for many, which is why we spare no effort in its care and maintenance. We are aware, as we always report in these answers, that we face many problems with supply chains, but we also strive so that our visitors always have an offer that meets our standards, and where everyone always finds something to their liking. It is a good thing that nothing affected the quality of your stay. Always count on a work team that will treat you like family. It is very good to know that you will return next year. Thank you for allowing us to have your visit. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager.

4.9/5

, Etobicoke, ON
2023-02-25
The magic of an island resort cannot be overstated, but Cayo Coco is an island within an island. I suggest checking out some of Hemingway's writing on Cuba because this resort lives up to the Cuban Golden age that most travelers seek. The property is expansive and exotic, so much so that strolling found us Googling the various plants and animals. The staff were consistently kind, and they went the extra nautical mile to ensure our comfort. I loved touring the grounds and finding adventures every step of the way. Archery and shooting was great fun. Attentive cocktail service and amazing breakfast, lunch, and dinner buffets made us very contented :)

- I.K. and N.C. [Details]
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The strong points
Everything very professional and well mantained. Great cigars provided by the resort!!! They have a guy on-sight provide awesome handrolls.
The weak points
They were out of gin for a couple days, but I'm no gin fan anyway.
Hotel reply, PR/Marketing, on 2023-03-03
Dear Acdevil, We are very happy to have your excellent travel comments. It is very good to know that the magic of our island resort did everything necessary to make your vacation unforgettable. You cannot imagine how happy it is to know that you believe that Cayo Coco needs a review of Hemingway's writings on Cuba, we are aware that much can still emerge in this regard. It is good that our resort lives up to the Cuban golden age that most travelers seek. We are pleased to know that you found our spacious and exotic property, with a welcoming atmosphere and very good cleanliness, and with a staff that is the most precious treasure of the region. We are very pleased to know that you found options of your preference in our entertainment program, such as archery. Our bar staff feels very well recognized by you for your special mention of the quality of the preparation of the cocktails. The kitchen staff also thanks you for letting readers know that the food offer can be to the taste of the vast majority. We apologize for the lack of some items such as gin, but it is great to know that you understand the situation we are facing regarding supplies. We hope we can have you back. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager.

Great vacation

, Nepean, ON
2023-02-20
We found the people most friendly. For cleanliness would give a 10. Quaint, lovely place. Cuban people are lovely and very welcoming. Weather , beach incredible. Would definitely return. [Details]
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Hotel reply, PR/Marketing, on 2023-03-01
Dear Lyndy, Thank you very much for letting us have your opinions about your recent stay at our hotel. We are very pleased to have been able to offer you a beautiful stay despite the hard times that this country is going through. It is great to be able to count on the contribution and understanding of visitors like you, who do not let minor and irrelevant inconveniences affect the quality of their stay. What a satisfaction to continue being commendably mentioned for the extreme cleanliness and welcoming atmosphere of the entire facility. You can always count on a group of charming and very welcoming workers, like our staff of Meliá Cayo Coco is, this has always characterized us. We are relieved to know that everything conspired to make your vacation meaningful, including the weather and the incredible beach. It is very good to know that you would definitely return. Do not hesitate to contact us in advance for any matter. Receive a warm greeting. Marco Mazzucchelli, General Manager.

Beautiful hotel and a great experience

, Shallow Lake, ON
2023-02-13
Melia Cayo Coco is a beautiful hotel, friendly staff and wonderful water. We have enjoyed all aspects of our stay and we will be sure to be back again. [Details]
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The strong points
Melia Cayo Coco is a beautiful hotel, friendly staff and wonderful water. We have enjoyed all aspects of our stay and we will be sure to be back again.
The weak points
Not a long enough stay.
Hotel reply, PR/Marketing, on 2023-02-17
Dear Sbrown75, We thank you for kindly dedicating part of your time to write and publish the excellent comments of your recent stay at our hotel. It's great to see that you had a great experience at our beautiful hotel. We feel satisfied with ourselves that we were able to guarantee you a stay where from the friendly staff, the wonderful beach, as well as all aspects of your stay were good enough for you to decide to come back again. I wish your stay could have been much longer. We were very pleased that you were with us. We would like to welcome you back to our hotel for future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager.

February 2023 trip

, Orillia, ON
2023-02-13
My first time here. Exceeded my expectations. Beautiful grounds, amazing staff (all of them), excellent amenities, beach is the best [Details]
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The strong points
My first time here. Exceeded my expectations. Beautiful grounds, amazing staff (all of them), excellent amenities, beach is the best
The weak points
Room is run down. Water pressure in shower is terrible.
Hotel reply, PR/Marketing, on 2023-02-17
Dear mgk, We are very happy with your travel comments. It's great that we were able to offer you a stay that exceeded your expectations. We see that in a few words that we have offered you everything for which our visitors return again and again to our hotel: beautiful gardens, excellent amenities, and above all, incredible staff and a delightful beach. We apologize for the appearance of your room, which you found outdated. We also apologize for the lack of water pressure in the shower in your room. Indeed, we have had some inconveniences in this sense due to breakdowns that have occurred, and in which work has always been done in a timely manner to be able to restore conditions as soon as possible. We would like to welcome you back to our hotel for future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager.

Cuba Vacation

, Orillia, ON
2023-02-13
Great vacation in Cuba. [Details]
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The strong points
Staff.
The weak points
None so far!
Hotel reply, PR/Marketing, on 2023-02-17
Dear milesbob42@gmail.com, Thank you very much for kindly giving us the maximum star rating. It is good to know that you had a great vacation in Cuba. We are very happy because you have chosen us for your recent visit. We are very pleased to have ensured you a trouble-free stay with friendly staff. Receive a warm greeting, Marco Mazzucchelli, General Manager.

February 2023 @ beautiful Melia Cayo Coco

, St Thomas, ON
2023-02-11
The staff is amazing, the food is decent, the beaches are beautiful and the shows every night are fantastic!!! Will go again!! [Details]
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Certified
Hotel reply, PR/Marketing, on 2023-02-17
Dear Tiffany Murray, Thank you very much for kindly sending us your travel comments, and for giving us the maximum star rating. We are pleased to know that the staff welcomed you with great respect, and that guaranteed you an incredible stay. We feel comforted that you found the food decent, that you enjoyed our beautiful beach and the nightly shows. You have our commitment that we will always work so that all visitors leave with their expectations fulfilled. We will strive to maintain our standards of quality and good service. Receive a warm greeting, Marco Mazzucchelli, General Manager.

Relaxing at best

, Berwick, NS
2023-02-07
Lovely small resort with a relaxed atmosphere
The beach was amazing. Very clean and no issues getting a lounger and shade
We had a classic room and were comfortable
Very impressed by the cleanliness of the resort. Always someone cleaning
Understand why they have a large number of repeat guests
Food was very good and no shortages noted.
Cuban day at the beach restaurant was excellent
Aniuska is a great dance teacher. Eddy in the buffet was an excellent server. And the day staff at the snack bar were very good [Details]
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The strong points
Beach. Cleanliness. Staff
Hotel reply, PR/Marketing, on 2023-02-13
Dear Mommakel, We are very satisfied with your travel comments. It is good that you took some time to write and publish them in this important opinion forum, for the knowledge of all our readers and future visitors. We are very happy to see that your stay at our hotel was relaxing and pleasant. We would like you to know that we always strive to maintain all the splendor of our beach, as we are aware of how preferred it is by most visitors, who choose it as the preferred spot to spend their days. It is nice every time we read recognition of the environment and cleanliness of the facility, something that makes a difference between the rest of the hotels in the area, and many others in the country. We also feel very calm when reading that even though your room was a classic one, you found it to very comfortable and clean. We are comforted to know that the offer of food and drinks provided during your stay was good and varied enough. It is really good that you have not appreciated the deficiencies that actually affect this country, but it is a reality that we strive daily to guarantee an offer at the up to the standards of our Meliá chain, and where everyone always finds something to their liking. Your special mention to Aniuska for having affably exchanged with you during the dance classes, to Eddy at the buffet for having been your excellent server, as well as the daytime staff at the snack bar for their super good service, will be communicated to their respective departments for consideration during their respective monthly performance evaluations. It was a great pleasure having had you with us. We hope to have your visit again. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Always Amazing

, Point Edward, ON
2023-02-01
This is in my opinion the nicest and cleanest beach in the Cayos. The food at the Ranchon is always top notch with fresh salad makings and the open grill with choices of meats and fish. The beach bar drinks and service are the best thanks to Jesus! The Spanish coffee in the lobby is the perfect start to your day. Last but not least the staff here are like family. Big shout out to Kennier, Aniuska, and Daniel for your warmth and generosity. [Details]
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Hotel reply, PR/Marketing, on 2023-02-07
Dear Kellygregory1963, It is very good to have your excellent comments about your vacation at our hotel. It is so nice when we see that our visitors leave the hotel eager to return and with their expectations fulfilled. You cannot imagine how comforting we are to know that you were able to feel comfortable because of all the cleanliness and pleasant atmosphere of the resort. We are happy that you have enjoyed our beach, and that this has been a spot of your choice during your days with us. We are very happy that you liked the food offer, especially what is offered in our Ranchón Cubano, we always strive to satisfy visitors in this regard. We are convinced that Jesús from the beach bar and the waiters in the lobby feel very happy for your recognition of the quality of their drinks and the Spanish Cafe. We thank you on their behalf for being so kind. Your shout out to Kennier, Aniuska and Daniel for having being warmth and generosity wtih you will be transmitted to their departments. We wish we could receive you again for future vacations. Do not hesitate to contact us in advance for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Fantastic return home!

, Ingersoll, ON
2023-01-29
We have visited this beautiful resort since 2010. Since the first time we were felt in love with its beautiful and nice people. Here everyone treat you like family. The hotel is really very anywhere, even in the public washroom and all outside areas. It is true the resort is not so modern and new like other at region, but they're keep doing a maintenance work with love, looking after all our needs. The beach is a dream. Activities at beach, by the pool, at the lobby during the night l, but listen, it is not a kind of hotel for those one that look for more energy activities. The food is good, everyone can fine something of their liking, even if you are very demanding people, and also taking into account the inconveniences they have to face with supply chains in these difficult times for everyone and everywhere. We want to mention new friends we have made that have made our vacations fabulous: Ariel, Chino,Lea, Maite, Chocolate Mama, Any ffrom entertainment team, Adonis at the snack bar, and the rest there, the Prince Yanquiel. Big shoutout for Customer Service and every worker in beautiful place. We will be back. [Details]
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The strong points
The staff
The weak points
Non
Hotel reply, PR/Marketing, on 2023-02-03
Dear dannymoogk@gmail.com, It was also great for us that you came back to our resort. It is good to be able to count on the feedback of your stay again. We are very pleased to have once again been able to offer you a stay to your liking, even more with such a loyal visitor who has been coming to our hotel since 2010. It is always an honor for us to treat all our visitors, whether they are repeat visitors or not, like family, with much love and respect. We see that you were able to appreciate the extreme cleanliness of the entire facility, this is something that will always make you feel welcome, since the care of the entire facility, and conscious and systematic cleaning has become a daily act, and despite the reality of the years from the building of the hotel, the visitor can always feel very comfortable. Your observation about the existence of a good program of activities is very well received by our readers. We are very comforted that you have found good food, and that you have always found something to your liking, even those who are very demanding people, as you say. We are glad that you were able to make new friends. It is very nice to know in advance that you will return. Do not hesitate to contact us for any matter. Receive a warm greeting, Marco Mazzucchelli, General Manager

Nos vacances

, Saint-Colomban, QC
2023-01-29
Nous avons voyagé au Melia Cayo coco pour se reposer, nous avons fait le bon choix, car il n'y a pas de discothèque, moyenne d'âge assez élevée, et c'est très tranquille. Le personnel est merveilleux et très attentionné ( Joel et Eddy au buffet) ( chocolate mama à l'anmation)
L'hôtel est très propre et bien entrenu ( en majorité). Notre chambre manquait de renovations et pas de pression d'eau / eau chaude dans la douche.
Immense plage à marcher, les algues ( pour le peu qu'il y a) sont ramassés tous les jours. Il y a assez de chaises pour tout le monde sans etre obligé de les réserver.

Les spectacles le soir sont merveilleux.

Pour la nourriture, toujours frais, nous n'avons pas manqué de rien, mais c'est redondant.

En sommes, beau voyage au Mélia Cayo coco [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures (Covid-19)
The strong points
La propreté des lieux, le personnel chaleureux et attentionné, la plage
The weak points
Chambre désuète, pas de pression d'eau dans la douche, buffet redondant mais tres bon, pas beaucoup de restos à la carte
Hotel reply, PR/Marketing, on 2023-02-03
Cher Aab, Il a été un grand plaisir de vous avez eu avec nous. Nous vous sommes très reconnaissants d'avoir pris une partie de votre temps pour rédiger et publier vos commentaires de voyage pour la connaissance de tous nos lecteurs et futurs visiteurs. Nous sommes satisfaits d'avoir pu vous offrir un séjour agréable, mais nous nous sentirions encore mieux si nous avions pu vous offrir un séjour à la hauteur de vos attentes pour vos vacances, ce qui n'a pas été le cas, puisque votre classement quatre étoiles est d'avance l'échantillon de quelque inconvénient eu qui a affecté la qualité de votre séjour. C'est bien que le but principal de votre voyage, se reposer, ait pu être atteint. Nous sommes très heureux que vous ayez pu être traités par notre merveilleux personnel, et que vous ayez ressenti toute la chaleur humaine qu'ils sont capables d'offrir. Nous sommes réconfortés par votre observation sur l'extrême propreté et l'entretien de l'hôtel. Nous nous excusons pour le manque de pression d'eau dans votre chambre, mais malheureusement cela était dû à des problèmes de circulation qui ont maintenant été résolus. Par contre, nous tenons à vous faire savoir qu'effectivement toutes les chambres classiques de l'hôtel ne sont pas rénovées, bien que des travaux aient été réalisés sur la rénovation d'un grand nombre d'entre elles, nous devons encore continuer à travailler dans ses rénovation selon notre programme d'investissement, c'est la raison pour laquelle en période de forte occupation nous ne pouvons répondre à 100% des demandes à cet égard. C'est formidable que vous ayez pu profiter de la belle plage et des merveilleux spectacles nocturnes. Merci beaucoup pour votre observation très opportune sur la nourriture, que vous avez toujours trouvée fraîche, variée et avec une option à votre goût. Il a été un grand plaisir d'avoir pu compter sur vote visite. Nous espérons que vous nous choisirez à nouveau pour de futures vacances. N'hésitez pas à nous contacter à l'avance pour toute question. Recevez une salutation chaleureuse, Marco Mazzucchelli, Directeur Général

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