Cayo Cruz

Beautiful resort, nicely laid out on a beautiful stretch of beach. Rooms are modern and spacious and the swimout rooms are a perfect addition at the end of the day after you finish at the beach! A la Carte restaurants were good with many choices. Lots of small bugs to still get ironed out before this resort will earn top stars. If you want to try a new resort with good value before the price goes up it is worth it. Customer service was a big downfall, with them not being able to speak English when they answered the phone. Calling for room service isn't helpful if they do not understand you. The wifi is free but you must get tickets for it. It is not open. Entertainment crew really put on a good effort. Menu boards on the wall would be helpful at the snack bar, very confusing as to which menu is for today and the plastic sign being passed from table to table is passing germs along and won't work when it is bus

The rooms and the stuff are amazing , the rest is catastrophic, like there was always missing something at the bar or the buffet always . I requested a cake for my birthday and didn't get it the reason was we have no eggs .