#8 of 25 hotels
The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews.
in
Cayo Santa Maria
The hotel layout and staff were lovely. The rooms were a nice size. Do have some power outages at various times of the day. The a la carte restaurants were good. Bathrooms around resort are few and far between. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Nice layout to the resort. Beautiful beach. Friendly staff.
The weak points
Sand fleas
no activities
No fruit or vegetables
Buffet same every day
Very little seafood.
Not a lot to do at the resort.
Far from all sights Cuba has to offer.
Dear Adam,
It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort.
Allow us to thank you for take the time to express your opinion on tripadvisor, and share your nice experience.
We are sorry for the inconvenience you had during your stay.There was a problem with the electricity but it has already been solved.If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you.
Best Regards
Bernardo García González
General Manager
Amazing Staff, Kid Friendly, No young adults
Joshua Martin, Toronto, ON
2023-01-08
Melia Las Dunas is a great getaway for families with children or seniors. The night life was nonexistent and there was no good music played ever. All slow songs, not even the Spanish music played was upbeat. Every single moment was choreographed or turned into a “competition”. It didn't really live up to the party vibe which was advertised. The entertainment team definitely tried their best, but again, was not at all geared towards a young adult/party vibe.
The staff however was the best. Regardless of where you were on the resort or who you were being helped by, everyone was extremely welcoming and happy to help. Manuel & Deybis from the dining hall are truly one of a kind and the kindest people I've ever met. Yobal at the bar is so funny and kind. These gentlemen were truly the highlight of our stay and we are so grateful to have met them all. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
The staff was so attentive and kind. They did anything to make you feel welcome and comfortable. The beach was probably the most beautiful I've ever seen.
The weak points
The resort was boring. Although advertised as a party resort for young adults, there were no activities for that age group. There was zero night life, and all the “dance” was choreographed. Needs better music, they played Adele and Ed Sheeran in the pool
Dear Joshua,
It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort.
Allow us to thank you for take the time to express your opinion on Monarc, and share your experience.Thank you for highlighting our staff. We will take note of what you tell us in relation to the animation to improve the service we offer our customers.
If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you.
Best Regards
Bernardo García González
General Manager
Very good time
Aly, St Catharines, ON
2022-11-17
The hotel is wonderful it has very good attention, the entertainment team makes your days even better especially Keily,Eissa and Ricardo. This place can be your second home I recommend [Details]
Dear Aly,
It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort.
Allow us to thank you for take the time to express your opinion on Monarc, and share your nice experience.
If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you.
Best Regards
Bernardo García González
General Manager
Very good time
Aly, St Catharines, ON
2022-11-08
The people!! The people make all the difference for me, friendly always asking if I'm ok or if I need anything, from the garner to the entertainment personal to the bar tenders I have been to other Countries the service is not the same. [Details]
Dear Aly,
Thanks a lot for taking your time sharing your experience
and showing to all the travelers how good is our hotel.
It will be a pleasure to receive you here again, thanks again for trust in Cuba, Melia Hotels International company and our Melia Las Dunas hotel.
Do not hesitate to contact us if you decide to give us the chance to serve you again.
Best regards,
Bernardo García González
General Manager
The best of the best
alex_eskandar06@hotm, Scarborough, ON
2022-10-21
very nice hotel i alwais comeback because here i fell like home. the beach is beautifull and the people very frendly. the enterteiment activities are the best in cuba and latin america. they make you have fun yes or yes ricardo and yeleinis super fun. i will comeback again and again super recomendable. [Details]
Dear Alex,
I would like to thank you for taking the time to report your feedback on Monarc about your stay at Melia Las Dunas Hotel.
We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work.
Once again, thank you very much and we will be waiting for you in your next visit…
Best Regards,
Bernardo García González
General Manager
Melia las dunas is the best of Cayo Santa maria
Malonie, Elliot Lake, ON
2022-10-20
From the moment we stepped off the bus at this beautiful resort, everything was amazing. From the friendly staff who make you feel like family, especially Ricardo and Yelleinis, they are amazing to the spectacular views along the 10 km stretch of soft sand and warm ocean water. The food is plentiful, entertainment daily and nightly, definitely something for everyone young and old. This is our second time here in 10 months and we are already planning our third trip here for April 2023. [Details]
Dear Malonie,
It is been a big pleasure that you have chosen Melia Las Dunas for your vacation.
We appreciate that you take the time to post a positive review on Monarc; we are very happy to know that you had a nice experience in our hotel Melia Las Dunas; and for sure we will keep us working hard into the improvement of all our services and facilities.
We will extend your congrats to Ricardo and Yelleinis; they are very professional and we are very proud off all them.
It will be a pleasure to have you back in Melia Las Dunas.
Thank you for your contribution.
Best Regards
Bernardo García González
General Manager
Melia las dunas is the best
mikehowick@ymail.com, Elliot Lake, ON
2022-10-20
Friendly staff. 10km of beautiful beach. Entertainment staff is the best ricardo yeleinis and eliany very enterteiment goes above expectations. Never a dull moment at the resort we was here in January end here we are again super recommendable [Details]
Dear Mike,
It has been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort.
Allow us to thank you for take the time to express your opinion on Monarc, and share your experience.
If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you.
Best Regards
Bernardo García González
General Manager
Great Vacation
Ray, Sainte-Catherine-de-Hatley, QC
2022-10-20
The hotel was not very busy (time of year). There was always plenty of chairs at the beach. Only a few a la carte restaurants are open, but the food and service were good. What is fun about this time of year, with less people, is you don't line up and wait for anything. The table and bar service are really swift. I see a lot of people complaining about food choices. Its true, there is not as much choice as I would have liked, but this is due to seasonal and supply shortages. We had a good selection, and always found what we needed. The best part of this vacation was the staff. Always smiling. Always making extra effort to make us comfortable. Their best asset is Ricardo. He is unbelievable. Super positive, gets you involved in activities and is the best Activity Coordinator I have ever seen at any of the hotels I have been to. He is a key reason I would return in a heartbeat. If you are reading this Melia management, give this man a huge raise !!!! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Ricardo !!!
Pleasant atmosphere, clean rooms and pool. Excellent service. Good entertainment and skilled dancers. Splendid beach, one of the best I have seen, no seaweed and always clean.
The weak points
Not as much selection for food, but quite sufficient. Be careful of insect fogging truck. Do not want to be breathing in that stuff. It does work, there are not a lot of mosquitos. Wifi is not very good, but who cares !!!
Dear Ray,
It is a real pleasure to read your comments about our hotel and thank you for having been kind enough to publish them on Monarc. It is precisely the positive opinions of our clients that encourage us to improve our work every day with the objective of satisfying those who choose us for their stay.
The improvement in all our services is an ongoing process and our priority is customer satisfaction, so we will focus on continue working to improve each of our services.
Sincerely,
Laurent Labal
Genral Manger
Unforgettable vacation at Melia Las Dunas
Lulu, Mississauga, ON
2022-09-19
Came to this resort with my husband for 2 weeks for our baby moon. We had a beautiful experience. Everything was perfect from the stunning views to the most amazing staff. They had entertainment every night and fun activities all day long. They really know how to have a good time here!! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Beautiful beach
Enjoyable entertainment
Amazing staff
The weak points
Not amazing internet but who needs that on vacation
Dear Lulu,
It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort.
Allow us to thank you for take the time to express your opinion on Monarc, and share your nice experience.
If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you.
Best Regards
Bernardo García González
General Manager
The best of Santa maria Las Dunas
Adriatik, Mississauga, ON
2022-09-19
Absolutely amazing resort! Super friendly and accommodating staff, fun entertainment, good food, beautiful beach. Will definitely be coming back with my family. [Details]
Dear Adriatik,
I'm sincerely thankful to read your comments about your stay in our Hotel. It is good to know you enjoyed of a pleasant stay with us.
For us, it will be an honor to receive you again at Melia Las Dunas, so please let us know about your next visit to Santa Maria.
Thanks again for all details you mentioned .
Best Regards
Bernardo García González
General Manager
50 birthday trip
Den. C, Niagara Falls, ON
2022-09-13
The staff are amazing. Ricardo in entertainment is a lot of fun, high energy and keeps the party going. Love him!! Osliedy in the beer garden is such a sweet lady, love her. If you need anything Sandra is your girl!! She will accommodate as much as she can.T his is my 5th time here and I will keep returning as it is the best hotel in Cayo Santa Maria [Details]
Dear Den,
It is been a true pleasure to receive you one more time at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas.
We are very please to know that our services and facilities were what you expected, also we want to express our gratitude for take the time to post your opinion on Monarc, helping to the community traveler to decide to choose us.
We will extend your congrats to all the staff members that you are mentioning in your review; they are very professional and we are very proud of all of them.
Thank you very much for your great review and comments!!!
Best Regards
Bernardo García González
General Manager
Entertainment Team
Sk77, Ottawa, ON
2022-08-30
The entertainment crew was one of the biggest highlights of our trip. They always have something new going and the staff is the friendliest. Beach party, white party, shows at the stage and the live cuban music are some of the most important activities in the hotel. Ricardo in particular made our trip full of fun activities and entertainment. Highly recommend! [Details]
Dear Guest,
Thanks a lot for taking your time sharing your experience on monarc and showing to all the travelers how good is our hotel.
It will be a pleasure to receive you here again, thanks again for trust in Cuba, Melia Hotels International company and our Melia Las Dunas hotel.
Do not hesitate to contact us if you decide to give us the chance to serve you again.
Best regards,
Bernardo García González
General Manager
Meliá Las Dunas 2022
julia, East York, ON
2022-08-24
I loved everything about Meliá, the staff, the hotel, the service, everything was perfect. Everyone is so friendly, I had such a good time practicing my Spanish with them. All of the activities were well organized and fun for all ages - I could tell that the clients enjoyed them very much. I'm 16 and I had a lot of things to do, and many people to talk to. All of the gardeners were so talkative, always saying hello! Mi mejor amigo de los jardineros se llama Frank. I also made friends with the lady who made pancakes in the morning. She is so nice and talented (she drew designs on the pancakes for the kids). There are lots of activities one can take part in. For example, my personal favourite was the aqua gym - when it was led by Ricardo. He's so engaging and is always making sure everyone is having a good time. Another thing I loved were the daily shows at night. I loved watching the dancers perform - they had a different theme every night. I watched every single one of their shows for 14 days, and even talked to them in the end. Once again, everybody is so friendly! The bar services are really good as well, a good variety of drinks and lots of friendly staff always there. I miss Meliá and all of the people I met there <3 ¡espero volver pronto! [Details]
Dear Julia,
We really appreciate your having taken the time to post this review describing in details how it felt to stay at our resort.
We thank your honesty and we feel very proud to acknowledge you look so glad about having spent your holiday with us.
Our potential travelers will certainly be helped from all your comments .It is very good to us to receive these nice comments that stimulate us to continue working in order to improve our service quality.
It will be our pleasure to host you back again in a near future.
Best Regards,
Bernardo García González
General Manager
Cuba Melia Las dunas the best
Melia2022, East York, ON
2022-08-15
Beach is very nice, the crew is so welcoming and fun - especially the animation crew. The activities are entertaining and engaging, my favorite was aqua gym with Ricardo, he has such good energy, and provides a fun space for all to enjoy. [Details]
Dera Guest,
It is been a true pleasure to receive you one more time at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas.
We are very please to know that our services and facilities were what you expected, also we want to express our gratitude for take the time to post your opinion in Monarc, helping to the community traveler to decide to choose us.
We will extend your congrats to all the animation staff members specially Ricardo.
It will be a pleasure to have you back in Melia Las Dunas.
Thank you for your contribution.
Kind Regards,
Bernardo García González
General Manager
Cuba melia las dunas la place où tu veux être
houda Eddakiri, Laval, QC
2022-08-08
J ai passé un merveilleux moment à las dunas spécialement avec Ricardo une personne vivante et agréable et généreux avec son temps et ma fille avec yeleinys au club enfants très intentionné et aimante le cite et magnifique et la plage et à coupé le souffle..... [Details]
Chére houda Eddakiri,
Merci infiniment pour vos commentaires .
Ce fut un réel plaisir de vous avoir parmi nous, de vous rencontrer, de partager, et surtout de savoir que toute notre équipe a réussi á vous faire passer de belles vacances!
Au plaisir de vous revoir prochainement ici, chez vous!
Bien cordialement.
Bernardo García González
Directeur Général
Meliá Las Dunas
Melia las dunas the best
Chantal Jomphe, Vaudreuil-Dorion, QC
2022-07-26
Je suis présentement là, 22juillet au 29juillet. Plage est magnifique! Resort super! Je dors toujours mal partout, mais j'ai super bien dormis! La nourriture est très bonne pour la Place. Les gens sont tellement gentils, toujours de bonne humeur! Vous voulez danser ou apprendre des « moove » Ricardo is the guy! The moves he's got, wow! J'y retournerai et recommande a tous!. [Details]
Chére Chantal,
C´est avec une grande joie que je partage vos commentaires avec notre équipe, qui a contribué grandement au bon déroulement de votre séjour.
Ravi d´avoir fait de votre semaine parmi nous un moment á renouveler.
Au plaisir de vous retrouver prochainement, ici, chez vous!
Bien cordialement.
Bernardo García González
Directeur Général
Meliá Las Dunas
Lovely place
Char12, Halifax, NS
2022-06-14
Best beach I've been to! Entertainment staff is phenomenal! Ricardo on the beach always kept us busy and having a great time! Food was much better than expected! Rooms very clean and AC always working. Can't wait to come back and see all our friends! [Details]
Dear Char12,
Beautiful review!! Short and concise, I love to see that guests leave our resort wishing to come back, so please do it!!
It will be our pleasure to host you back again in a near future.
Kind Regards,
Bernardo García González
General Manager
The entertainment teams were awesome!
Alex14, Sudbury, ON
2022-05-30
We went to Melia Las Dunas for the week and had a blast. Thanks to their very helpful and friendly staff. Their entertainment team comprising of Eissa & Keily at the pool we're super fun and great, guiding dances, and multiple water activities. All around the staff, food and drinks were awesome! The beach was also phenomenal, as well as the water. [Details]
Room
Quality - Price
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Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
Staff was great
Food was good
Beach was beautiful
Great for the family
Dear Alex14,
I would like to thank you for taking the time to report your feedback on monarc about your stay at Melia Las Dunas Hotel.
We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work.
We will be waiting for you in your next visit.
Kind Regards,
Bernardo García González
General Manager
Great stay!
Elsa, North York, ON
2022-05-29
We are loving the stay a the hotel. Friendly staff. Great entertainment and for the kids. Kids are loving being here. Would definitely return!! [Details]
Room
Quality - Price
Front desk & Reception
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Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
Sanitary measures (Covid-19)
The strong points
We are loving the stay a the hotel. Friendly staff. Great entertainment and for the kids. Kids are loving being here. Would definitely return!!
Dear Elsa,
Greetings from Melia Las Dunas and many thanks for your great review. I am very happy to see that you had such a great vacation with us, I hope I can see you in a near future!!
Kind Regards,
Bernardo García González
General Manager
BEAUTIFUL!!!
bgall12, Oshawa, ON
2022-05-29
great place to visit in Cuba, amazing destination!!! the people are fantastic & the entertainment is great had lots of fun every night !! [Details]
Dear bgall12,
We have been honored with your presence at Melia Las Dunas and we heartily hope this recent visit will not be the last one. I´m completely sure that the next ones will be even greater and you will enjoy more our services and offer.
See you soon!
Bernardo García González
General Manager
Melia Las Dunas
Raegalliahxo, Bailieboro, ON
2022-05-29
This resort is amazing, beautiful beach, pool and staff! The staff made our vacation amazing. The entertainment every night was so fun, and the entertainment manager Ricardo was so nice! This is our new go to resort. [Details]
Dear Raegalliahxo,
Thanks a lot for your review!!!
We feel very proud to have inspired this review you have recently posted!
It is really a pleasure to be recognized for our good service and offer, these are precisely the aspects we more are always taking into account.
It is very good to us to receive these nice comments that stimulate us to continue working in order to improve our service quality.
See you soon!
Bernardo García González
General Manager
Melia Las Dunas Best Ever!
Jb, Montréal, QC
2022-05-28
Great experience, very helpful staff, spacious room, clean, delicious and tasteful food, beach super clean, lots of entertainment activities ( white party, Latino show, Cuban show) for kids and adults. I met with very friendly guys, Ricardo, so impressed with his gentleness and very friendly, speaks English well. Manuel, and Ricardo. I really enjoyed my stay in Melia Las Duna and I can't wait to my next trip, Melia Las Dunas! [Details]
Dear Jb,
Thanks a lot for taking your time sharing your experience on monarc and showing to all the travelers how good is our hotel.
It will be a pleasure to receive you here again, thanks again for trust in Cuba, Melia Hotels International company and our Melia Las Dunas hotel.
Do not hesitate to contact us if you decide to give us the chance to serve you again.
Best regards,
Bernardo García Gonzalez
General Manager
Awesome, best vacation stay so far.
teodora.devetak, Hamilton, ON
2022-05-24
Very nice hotel and very nice people. Entertainment activities were fantastic, crew never failed to impress. The beach is beautiful as well, very safe and clean. Resort service all together was amazing. Ricardo, Alejandro, Aramis, Kaylee, Elianys great people make sure all contributed to our fantastic stay. [Details]
Dear Teodora.devetak,
First of all many thanks for take your time writing on monarc.
We are so happy to see that you enjoyed your stay with us. For sure that we will share this review with all people you are referring us.
It will be a pleasure to receive you again.
Best Regards,
Bernardo García González
General Manager
Melia Las Dunas - wow
Johanne Savoie, Moncton, NB
2020-03-09
Adoré notre séjour au Mélia Las Dunas. Le personnel fait la différence. Merci ! [Details]
Chére Madame Johanne,
Ce fut un grand plaisir de vous recevoir parmi nous, et nous sommes tous ravis de savoir que votre séjour en famille vous a été agréable.
Tous ensemble, nous travaillons au quotidien pour le bien-etre de nos clients, espérant que l´enthousiasme que nous avons á le faire, se ressente dans l´ambiance générale du Meliá Las Dunas.
Espérant avoir á nouveau le plaisir de vous accueillir ici, chez vous,
Bien cordialement.
Juan Carmelo Alamo
Directeur Général
Cayo Santa Maria / Melia Las Dunas
Etienne, Moncton, NB
2020-03-08
Melia Las Dunas Hotel is a great one. I'm so happy that I discovered this hotel. I highly recommended. But the price is little bit high. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
- Clean, food wonderful, Nice poeple (polite and respectful)
Dear Guest,
Beautiful review!! Short and concise, I love to see that guests leave our resort wishing to come back, so please do!!!
It will be our pleasure to host you back again in a near future.
Best Regards,
Juan Carmelo Alamo
General Manager
Wonderful vacation
Bd, Elmira, ON
2020-03-08
We just returned from a week at Melia Las Dunas. This was our second time. I had emailed ahead and requested an accessible room as both my husband and I have some mobility concerns. We arrived to find we were booked in a lovely accessible room in building 44. The room was clean and bright, close to the read pool and the beach access. Thank you so much for so graciously taking care of our request. We ate exclusively at the buffet as my husband likes plain things. We always found enough to eat and the staff were fabulous. I would love to see more cooked vegetables but realize they may not be readily available. Tip: go at the start of mealtimes for a quieter experience with shorter lines for the cooking stations. This resort is large but we were on vacation and took our time. Tip: Go enjoy your vacation, the Cuban staff work hard, be polite and cheerful...relax and don't stress the small stuff. Enjoy the beauty! Thank you to all your staff for a relaxing time, just what we needed and hoped for. [Details]
Dear Elmira,
It is been a true pleasure to receive you one more time at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas.
We are very please to know that you had a really good time, also we want to express our gratitude for take the time to post your opinion in tripadvisor, helping to the community traveler to decide to choose us.
If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you.
Best Regards
Juan Carmelo Alamo
General Manager
Too BIG too noisey
Shelley Simpson, Wooler, ON
2020-03-05
Resort too big. SOOOO much walking to get to any where. Too many people. Buffet loud and large line ups. Mini bar in room suppose to stocked daily....never happened, even after several complaints to maid and special services. Coffee pot and cups in room but no tea or coffee even after several requests. [Details]
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Food & Restaurants
The weak points
VERY windy...great for kite surfers but not for anyone wanting to lay on the beach.
Dear Mrs.Shelley,
It has been a true pleasure to receive you at Melia Las Dunas, you will be always very welcome to our country as to Melia Las Dunas.
We deeply regret that our services and facilities were not what you expected, also we want to express our gratitude for take the time to post your opinion in tripadvisor.
Best Regards
Juan Carmelo Alamo
General Manager
Another beautiful stay at the Melia
Christine, Nanaimo, BC
2020-02-16
The biggest thing for people to remember is that this is an older hotel that had been struck by a hurricane over 2 years ago and is constantly under renovation. The people that work in the resort consistently go out of their way to make your trip special. Not everyone you meet will have a connection with you, but there are several that will.
The room, there are problems with it. There is a mouldy moisture smell which happens in older buildings and ones where high levels of humidity are. The air conditioning worked, the shower had warmish hot water most of the time and the mini bar was always stalked up. The maids are always helpful and around if you need them.
In the regards to the buffet, the only negative I have is the repetitiveness of the food, but it was always edible and tasty. There are several stations that cook food at the moment and the line ups are long, that got frustrating but understandable for most people. The fresh juice station is amazing and the ladies that work their are beyond friendly and courteous.
The a la carte's were great as long as you don't go in expecting too much, for example the Pad Thai isn't the same as we eat in Canada but still good. The Mediterranean is my favourite more for the service than the food but still amazing.
There are two pools, one on the adult only section which is super quiet and serene. The family pool can get a little loud but is a great time. Seats can be limited at busy times, best to get your seats early.
The beach is amazing. Probably the most beautiful in the whole world. There is nothing more stunning than there.
To be perfectly honest there are probably several nicer resorts in Cayo Santa Maria at this price point, but you can't go wrong here. The people at the Las Dunas are some of the nicest and loving people on the planet. If you want to be safe with good food, a clean resort, and great service this is the resort for you. Looking forward to going back for my fourth time next year. [Details]
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Cleanliness
Food & Restaurants
The strong points
The employees have been and are always wonderful. The grounds get better every year especially with reconstruction after the hurricane. The food was great, sometimes a little repetitive but enjoyable.
The weak points
The reception had issues with answering when calling about an issue, but always there to help in person. The most problematic issue was the consistent running out of supplies with both food and drink; otherwise it was good.
Dear Mrs.Christine,
It has been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort.
Allow us to thank you for take the time to express your opinion on Monarc, and share your experience.
If you decide to come back to our resort, please let us know in advance in order to prepare the best we can for you.
Best Regards
Juan Carmelo Alamo
General Manager
First time guest of Melina Las Dunas
Adriana Mcnamara, Ottawa, ON
2020-01-24
I enjoyed my stay. The hotel is a little dated and worn but extremely clean. Staff is very friendly and helpful. The beach is the nicest I've seen. White sand . Plenty of beach chairs and towels. I was told that the food in Cuba is bland and not very good. It was the opposite. Plenty of variety at the buffet and you get to choose 3 complimentary restaurants. Many of the meats and fish are cooked to order. Planning to visit again next year. [Details]
Room
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Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
Beautiful beach, good food, friendly staff, many amenities, money exchange, tuck shops, 24 hour snack bar, souvenir market 10 minute walk. Good signage, easy to get around. Great evening entertainment and shows. Lots of activities for kids
The weak points
Bathrooms need renovations. Shower knob sticks and is hard to engage. Tub difficult to enter due to high sides. Service at the bar quite slow in the evening.
Dear Adriana,
I would like to thank you for taking the time to report your feedback on Monarc about your stay at Melia Las Dunas Hotel.
We are glad to know you consider it was a pleasant stay and thank you very much for letting us know. Such comments are the best award we may receive for our work.We will take care about your comments in order to improve our service.
Once again, thank you very much and we will be waiting for you in your next visit.
Best Regards,
Juan Carmelo Alamo
General Manager
Review
Kay Bugg, Melita, MB
2020-01-12
We travelled as a family of 4. 5 year old and a 7 year old. Great for families lots of entertainment for the kids. Line ups can be long at the buffet but if you time it right it's fine. Rooms were great. We stayed on the second floor. Beds were comfy always had clean towels. We always tipped our maid and left her some goodies. Was our first trip to Cuba and we enjoyed it [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
Great evening entertainment and around the pool. Big resort everything was relatively close. Beach is beautiful!!
The weak points
line ups for food. It's 1hr 45min drive from the airport
Dear Kay ,
It is been a huge pleasure to have you as a guest in our hotel Melia Las Dunas, you always will be very welcome to Cuba as to our resort.
Allow us to thank you for take the time to express your opinion on Monarc, and share your nice experience.
If you decide to come back to our resort , please let us know in advance in order to prepare the best we can for you.
Best Regards
Ramón Pineda
General Manager
It was OK but wouldn't return.
Amazing Staff, Kid Friendly, No young adults
The staff however was the best. Regardless of where you were on the resort or who you were being helped by, everyone was extremely welcoming and happy to help. Manuel & Deybis from the dining hall are truly one of a kind and the kindest people I've ever met. Yobal at the bar is so funny and kind. These gentlemen were truly the highlight of our stay and we are so grateful to have met them all. [Details]
Very good time
Very good time
The people make all the difference for me, friendly always asking if I'm ok or if I need anything, from the garner to the entertainment personal to the bar tenders I have been to other Countries the service is not the same. [Details]
The best of the best
Melia las dunas is the best of Cayo Santa maria
Melia las dunas is the best
Great Vacation
Unforgettable vacation at Melia Las Dunas
The best of Santa maria Las Dunas
50 birthday trip
She will accommodate as much as she can.T his is my 5th time here and I will keep returning as it is the best hotel in Cayo Santa Maria [Details]
Entertainment Team
Meliá Las Dunas 2022
Cuba Melia Las dunas the best
Cuba melia las dunas la place où tu veux être
Melia las dunas the best
Plage est magnifique! Resort super! Je dors toujours mal partout, mais j'ai super bien dormis! La nourriture est très bonne pour la
Place. Les gens sont tellement gentils, toujours de bonne humeur! Vous voulez danser ou apprendre des « moove » Ricardo is the guy! The moves he's got, wow! J'y retournerai et recommande a tous!. [Details]
Lovely place
The entertainment teams were awesome!
Great stay!
BEAUTIFUL!!!
Melia Las Dunas
Melia Las Dunas Best Ever!
Awesome, best vacation stay so far.
Melia Las Dunas - wow
Cayo Santa Maria / Melia Las Dunas
But the price is little bit high. [Details]
Wonderful vacation
We ate exclusively at the buffet as my husband likes plain things. We always found enough to eat and the staff were fabulous. I would love to see more cooked vegetables but realize they may not be readily available. Tip: go at the start of mealtimes for a quieter experience with shorter lines for the cooking stations.
This resort is large but we were on vacation and took our time.
Tip: Go enjoy your vacation, the Cuban staff work hard, be polite and cheerful...relax and don't stress the small stuff. Enjoy the beauty!
Thank you to all your staff for a relaxing time, just what we needed and hoped for. [Details]
Too BIG too noisey
Another beautiful stay at the Melia
The room, there are problems with it. There is a mouldy moisture smell which happens in older buildings and ones where high levels of humidity are. The air conditioning worked, the shower had warmish hot water most of the time and the mini bar was always stalked up. The maids are always helpful and around if you need them.
In the regards to the buffet, the only negative I have is the repetitiveness of the food, but it was always edible and tasty. There are several stations that cook food at the moment and the line ups are long, that got frustrating but understandable for most people. The fresh juice station is amazing and the ladies that work their are beyond friendly and courteous.
The a la carte's were great as long as you don't go in expecting too much, for example the Pad Thai isn't the same as we eat in Canada but still good. The Mediterranean is my favourite more for the service than the food but still amazing.
There are two pools, one on the adult only section which is super quiet and serene. The family pool can get a little loud but is a great time. Seats can be limited at busy times, best to get your seats early.
The beach is amazing. Probably the most beautiful in the whole world. There is nothing more stunning than there.
To be perfectly honest there are probably several nicer resorts in Cayo Santa Maria at this price point, but you can't go wrong here. The people at the Las Dunas are some of the nicest and loving people on the planet. If you want to be safe with good food, a clean resort, and great service this is the resort for you. Looking forward to going back for my fourth time next year. [Details]
First time guest of Melina Las Dunas
Review
Rooms were great. We stayed on the second floor. Beds were comfy always had clean towels. We always tipped our maid and left her some goodies.
Was our first trip to Cuba and we enjoyed it [Details]