Roc Arenas Doradas

As we have been to Cuba in the past we knew what to expect for the most part. Last time tho we had no issues with beverages. How does a Cuban hotel run out of rum and the shelves in the gift shop are full? Food was basic but always something to eat. The bartenders were ok but all the other staff were great. We were in room 619 (updated room) which was very basic but very clean. Our housekeeper Elizbet was amazing and went out of her way to assist us on a few things that came up. [Details]

I love this hotel because it is charming and earthy. The small buildings spread out through the property are way more appealing than one huge modern tower. It was great to wander through the resort to the main lobby every day for meals, drinks and services. The staff were capable and very pleasant. The rooms were large, very clean and comfortable. The themed restaurants were fun and the entertainment helped break up the routine. Not to say wandering over to the buffet, then to the beach, then to the bar on repeat wasn't delightful. We highly recommend this resort. [Details]

This resort exceeded our expectations. We came in with low ones as we had heard some bad reports from others who had recently visited Cuba. We came prepared with all the things - snacks, usable cups, condiments etc. Upon arrival, we were very impressed with the cleanliness and caretaking of this resort. The food was way better than expected and we both felt it just got better and better. We were not even craving Canadian food at the end of the week.

I was glad I brought some snacks and peanut butter and chips, but it certainly was not necessary - just a bonus.

The beach was not crowded and there was always lots of chairs to choose from.

The staff was good. Not pushy or overwhelming - but available if you needed them.

We went on the catamaran that was sold to us on the plane. It was a good experience but not worth $100.

We would recommend this resort for sure! [Details]

This resort has the best location, the price is good it value each dollar, the gastronomy is great, food and drinks are awesome, rooms cleanness are very good , the service is the best, very good also the communication with he front desk and customer service they are all very kind. We are going to go back. [Details]

I love it to much, rooms very clean thank you to my chambermaid Elizabeth that is awesome, the food is good, the service is very nice, the staff is good and kind, that's my pace to stay during the vacations. Is very good the location also has a good price and an awesome drinks they made. [Details]

An excellent hotel with the best service, I spent Valentine's Day there and it was fantastic, its rooms are very clean thanks to my waitress Yoya, the food is super good, everything at a very good price, its location is good, they have a bus that takes you to the city, animation is good but without yuya it is not the same, very good drinks and rich coffees. [Details]

Im a repeater gest at this resort and must have to say that they have a great service, their rooms are awsome and their cleaner as well, the cood is good as the drink they served, the snack bar is the best, the people is very kind and the front desk is hilarious. 100 points for the entertainment staff. This is my place with the best location and good price [Details]

I love the place that you can be safe and good cause they have such a good service and a kind staff as well, the location is awesome, the rooms are so clean, the food is awesome and tell u that is the best place you can chose [Details]

I live the best experience of my life at this resort, with a good service, therooms are very clean and comfortable, the food is good and the staff is very kind, I will return for sure because they are a good people, with a lot of energy, also the location is good and the price was nice. I love this place [Details]

I have to point that this resort have very good new items, their rooms are very clean, the service is good, the staff is very kind, the price is exactly for what I paid, the location is wonderful cause is the perfect beach and if u want to split yourself to town there is a bus that is include on the hotel, the restaurants and the food are amazing. We recomend this place and we are gona be back [Details]

Is a great place with the best service, during our stay we were treat like royalty, their staff is so kind and the front desk does an amazing job, the room's are very ckean and also have so good food, customer service they are so good on their job, the price of the hotel is good and the have a good location. We are definitely coming back [Details]

My family and I arrive very late in the night, just take off on the bus we saw an amazing place, all clean and light, the check in was wonderful cause those ladies on the front transmit the kindness and the good vibes, just a step to my room door realice my vacay were complete with that piece of modernnes, those rooms smell so clean that u can lay on the floor and take a nap. On the next days we got differents options, we went to the town on the incluid bus that the hotel provides, each night we been on differents place to have party like calle 62, Comparsita, Havana Club disco, beatles bar and always with friends that we meet on the resort, then food was ok, you can eat and is so well coocked but my points goes to the burgers on the snack bar, omg they are amazing. the entertaiment is ok too, the pool is awsome they have a nice spot that u can seat on the water and take ur drinks Daysi you are the best, it cost exactly what I paid so pice very good, restaurants are awsome and as i said the location is perfect. [Details]

Is just a great place to enjoy the good service and the nice people, they are friendly staff, the food is amazing as well and the reception lady's are really very kind like the costumer service department. The rooms are always clean and smell like and also the spot they have are incredible, also the hotel has a good location. Price very good. We are returning [Details]

The resort and staff are amazing.
Staff is very friendly and will ensure your vacation is memorable. The rooms are kept clean and they are striving to update the rest of them. Renovated rooms are spectacular with a stand up shower. Food is great and they continue to improve the menu. Entertainment by the pool in the afternoon is great way to get involved in games and enjoying the night shows of dancing and music. Drinks at the bar are very refreshing as well as the coffee bar (enjoy the new seating area). Snack bar is newly renovated with awesome food and snacks.
To mention a few of the great resort staff:
Zoya, Yas, Yuya, Grette, Yaniebys, Yordanka, Lisandra, Arasay, Maria. Niurys, Yohanka, Yolena, Dianelys, Daysi, Daniel, Manuel, Carlos, Suremi, Carolina, Rosana, Linet, Yoly, Rachel, Claudia, Malaika. [Details]

Very kind and helpful staff helped make our vacation a total delight. Some might like to bring spices to add to the food but, while it was indeed simple fare, there was nothing wrong with it. Delicious fruit. We left on a Friday and noticed it was getting busier and louder. If you're looking for a quiet break go during the week! Rooms are clean and well maintained. Plenty of clean bottled water [Details]

Best New Year Eve ever! The hotel is doing amazing job on welcoming guests, great entertainment team! Yes, Cuba has shortages, sometimes the beach bar ran out of disposable cups but we brought our own reusable mags. The food was great, yes not huge variety but cooking was good. The property is well maintained, very clean, the repairs are being done. It's our 5th visit to Cuba and Roc Arenas Dorados is by far the best hotel we visited in Cuba! Also, one of the benefits is a free shuttle to Varadero, almost everyone visited Varadero day time or even overnight for amazing night clubs and bars. I will certainly would want to come again! [Details]

It was a nice start, but some things, could improve. People and beaches are amazing !! [Details]

Great beach, even better mojitos! [Details]

good morning, start by saying that after a while I decided to take a vacation in varadero because of its beach and the fun people, but not at all what I experienced, the rooms are clean but they all get wet from the rain, the staff is very nice but the girl Noremi constantly harasses you to braid your hair, almost impossible to get rid of, on the beach there are no activities and it is impossible for them to be done because the entertainer spends all the time talking or texting on his phone, the only thing that saves him is the animation in the afternoon that the other guys do and the shows that they do at night, the dinners in the buffet restaurant are good but I could hardly reach meat because the Cubans take it all. My experience was bad and I do not recommend visiting. [Details]

I checked in with my family in 2 rooms. The rooms were old and bad condition. The buffet dinner was rich in rice, potatoes, beans and fried bananas but the meat and dish very scarce and people where queuing up to get a piece of chicken or fish. It was the case for all open buffet restaurants for lunch and dinner.
When I complained next day to front desk, they “upgraded” my rooms to the renovated blocks (block 3&4) and booked us for menu dinner restaurants every evening of the week, so we don't have to queue up the way we had to do. I have to say, all the guests were disappointed with the buffet service.
They give you a towel per person and inform you that it is “your responsibility” to bring it back at the end of stay, otherwise you will be charged $10 per lost towel. I checked out on a Friday, the Wednesday before, there was a family that had 2 towels taken from the resort beach seating area, right where we were sitting. Security came and did their rounds and obviously nothing happened because it's a towel and the same type and color as all others.
On Friday we were leaving, I was sitting in the same area which is the designated area by the resort, I went for lunch and when I came back the towel was taken. No big deal, I went to reception who called customer service manager to “handle my situation” and I explained him that the towel was taken from me in the facility of the hotel. I would have been happy to pay the $10 if I had lost it due to negligence but out of principle I refused to pay the $10 for their security incompetence. He wanted to call his director and have the security look around and I had a plane to catch! In addition to waiting with him at the reception with sweat dripping all over. It's only when I told him that if the hotel will hold me responsible for having the towel stolen from me in their hotel, I wanted the police to come and open a report, he let me go… such a waste of time and ruin of vacation mode. This “manager” is one of the likes that run the hotel and make it a disgrace. [Details]

We had a great vacation, the hotel staff were friendly and polite. Although the hotel is not one of the newer ones in the area, the rooms, dining areas, bars, lobby, entertainment areas and grounds were kept very clean and tidy. The Roc Plus rooms (renovated) that we stayed in were nice. The hotel was not overly busy or still had low occupancy, so that made for less wait times and more personalized service. [Details]

The experience that my husband and I had at this resort was first rate. The staff were very knowledgeable and helpful. Anything we needed, they tried their best to provide it.
The grounds were immaculate and very well kept. This is the first resort I have been to that had lots of green grass everywhere! The pool and beach were 5 star in my opinion. We were in Building 3, which was situated central to the pool and beach. It was perfect.
The rooms were very clean and fairly recently renovated with new mini-splits in each room. The beds were comfy as well.
Our cleaning lady was a sweetheart and did her best to make our stay even more comfortable.
I would return there again tomorrow if I could. [Details]

One week is never enough. As a frequent visitor to the Island, my expectations are low. As always Cuba surprises. And staying at this resort
exceeded all my expectations. The service was above par. The staff always friendly and accommodating. Hats off to the Pool bar and snack bar staff.
Even complete jerks were treated with a smile. WE were warned of shortages of food and drink - Never the case. The resort was well stocked and we and the several hundred locals ate and drank to our hearts content.
Side note: I am really not a resort person and love to venture offsite and visit local bars and restaurants. Varadero has been hard hit. Many closures of favorite haunts and local restaurants. Shops are empty.
No canned or bottle beer. When the famous Kiki Club can't service its fabulous lobster pizza due to shortages / Calle 62 has no beer - It really hits home. They are experiencing extreme economic conditions, I have not seen since the late 80's.
Their spirit will not be broken. They still meet everyday with a smile. they all echo the same message. " today is just a step to a better economy tomorrow"
Tip well my fellow travelers and lets show this incredible place some well deserved love. [Details]

The positive reviews I read prior to my trip are all justified. I traveled in early December 2021, a traditional low season for Varadero, and with the Covid pandemic still making the rounds, there were few tourists at the ROC. I checked in around 14:30h but the room was only available after 16:00h. So it was a good idea to pack a change of clothes in my hand luggage and change into something cooler. I used the hour to walk around the hotel and get something to eat at the snack place close to the pool. Every amenity is close by never mind where you are. My room was in building one, two minutes walk to the lobby, buffet, and restaurants. The beach was maybe five minutes away. Everything is clean and well maintained. My room was kind of dated because it had a bathtub and the mattress was kind of old, but this is not unusual for Cuba. Because of Covid hygiene protocol, everything is put on the plate for you which leads to lineups. During the high season, this will be problematic. The food was good for Cuban standards, but you have heard this a thousand times before. I would recommend bringing your spices with you. I even had to ask for Salt & Pepper. What I particularly appreciated was the free and well-functioning WiFi. There is also a free hotel shuttle to Varadero. Check the schedule at...More [Details]

We really enjoyed our stay at this resort... The updated rooms deserve a 5 star and also the housekeeping service. The International Restaurant was amazing and the service was 5 star. The grounds were kept very nice and they seem to be doing lots of upgrades. The beach, the pool and the snack bar was very nice. all in all a very nice place to stay.... [Details]

Overall great experience. The room upgrades very nice and the cleaning staff was great. The grounds very well kept and most of the staff were very friendly throughout the resort. Our only bad experience with dining was at the Steak House the staff was very slow and not friendly at all! Purchased the Roc plus and didn't have the beach or buffet service stated would receive. Hard to get wine at the bars was a bit of a problem for me as I am a wine drinker but I managed ok. [Details]

Clean hotel , friendly staff [Details]

Great experience. Rooms, service, food, entertainment, beach were all excellent. Our first time in Cuba and glad we picked this hotel. [Details]

excellent to forget about the outside world [Details]

After a complete disaster with our airline, we arrived at 8 PM in Cuba. We travelled with 2 neurodiverse children ages 12 and 14 years. Cuba airport staff (women) were arrogant and rude. The airline rep at the Cuban airport was helpful...but run off his feet. We were not on the passenger list so waited an hour for that to be cleared up. Hotel reception was not welcoming and no welcome drink or smile received. The currency rate is absurd. Prices are ridiculous. Our room did not accommodate our family and the room keys were not functional and we had to switch rooms the next day. Both rooms had grungy bathrooms, dirty tubs and shower curtains, walls, bidet, bedspreads, doors and mirrors, and patio set all grungy. Store staff are rude and stand around gossiping and keep you waiting. No hello, no smile and no gratitude. [Details]