Punta Cana

Could not of asked for a better experience. All staff were so accommodating, always a greeting and would do anything they could to make the stay wonderful. Several times through the week we were asked how it was and if there was anything they could do. The landscaping with lawns, gardens, pond with Flamingos all so nice. Great place if you enjoying walking. Never a wait at what ever restaurant we chose. Wide selections of food. I highly recommend this resort to anyone considering. Even though resort was at full capacity it was not crowded in any way.

Riu Palace Macao was a wonderful resort. It was small so there are no lines at buffet etc. the beach was outstanding. Lots of room on the beach so we had our own oasis. Sunbathers were not lined up side by side as we saw at other resorts. Never had to look for loungers. Lots available in the sun or the shade. Buffet and a la Carts were great as well. Staff was very friendly and helpful

Hi, the resort was ok but not worth the price. We've travelled all over the world on cruises and land tours and stayed at many all inclusives... the price paid was more than all other trips. Considering what is offered it was not worth it. For example, the resort doesn't have many activities - not even a ping pong table for rainy days, only 2 pool tables inside the small sports bar. The nightly shows were lame with the same music every night and everything shut down at 11pm sharp in the show area. No water activities even though there's a "water sports" hut on the beach. Not enough beach loungers as everyone - if you don't go down at 7am you're out of luck for a lounger beach or pool side. Not a lush property as far as gardens. The food, esp the buffet, was ok and not many choices for a la carte - not even a Japanese restaurant. My meal at the Italian restaurant was supposed to be Chicken Florentine with spinach - seemed I got a frozen, breaded chicken cutlet with NO spinach and NO wine sauce... was awful. The rooms were very plain and had no solid bathroom door, just a glass door to toilet and shower - very bizarre. Rooms need a refresh, the AC barely cooled the room, no hot water on last day of stay, nowhere to hang towels and toiletry bags, just not worth the money. We've stayed at really nice hotels for MUCH less money... overall, a very boring resort. Unless you're in your 20-30s and only care about drinking all day then we would not recommend this resort.

Our experience overall was really good with a few little quirks along the way, nothing too serious though. Nothing is perfect in this world!

The hotel was closing we did not know. Food was not very good. Service mediocre and everyone was asking for tips all the time. The rooms old not nice emenities. Will never come back. No one helped with restaurant times were terrible.

I am rather upset with the resort. While the physical landscaping of the property and the beach were lovely, everything else falls short of satisfaction. The front desk staff was slow and not focused on any of the clients, and would often carry conversation and jokes with other staff. It took 30 minutes to register, and we were told to return 30 minutes later only to go through the process again because we arrived prior to 3pm. The room itself was dated, but it would have been ok if it had been properly cleaned (with cleaning products). We noticed stains, dirt, and dust for days until we simply got tired of seeing it and decided to clean it ourselves. There were days that we went without towels because the staff didn't replace them. Don't expect the mini bar to be filled, even after tipping for the bar and the room, nothing changed. The food is the generic buffet, and was to be expected. I found it odd that nothing was hot though. Despite being in a warming station, everything was just slightly warm. The saving grace was the food made to order. Omelettes and fresh pasta were great. All of the food was over salted or without flavour. The drinks were very, very, very watered down. We took the advice of staff members and picked up our own bottles in the duty free. Considering we paid for an all inclusive which consisted of food and drinks, it is sad that we had to pay more to get a real drink. It was disappointing that despite tipping over and over for everything in hopes that there would be better service, there was no change. $500 in tips could have gone to better use. The entertainment was brutal. The night shows were just awful. To the point that people would have to leave the area, not finishing their drinks, just to avoid the noise that was supposed to be music. I wish we had a glowing review, but unfortunately there is nothing about this resort that I will ever recommend to anyone traveling. I pretty much gave up on this place when “Panda” of the entertainment staff began talking about “ fags and lesbians” out of nowhere and demanded I get a cup or two of beer from the pool bar for him. This was my first and only encounter with him.

Overall I am shocked at reading positive reviews! I just got home yesterday and I am very thankful for the group of girls that came as we made our own fun for my cousins Bachelorette. However this hotel was not a 5 star at most I would give it is a 2 star, I would label it a 3 star with me being extremely kind and nice. I assure you to not ever go to this resort! I also assured our travel agent and others to never send anyone to this resort. The staff were very rude! I approached the bar at night asking for water to be filled in my steel cooler cup after I was given it and tipped the man; he told me to not come back and waved his hand so I did not go to that bar again. I will say the lobby bar staff were amazing totally different experience. The food was horrible! I got the runs the whole trip. Now the worst situation was regarding our room or I should say our rooms. I had to switch my room three times; this all occurred in one day so you can imagine my frustration as I could not enjoy my last night especially in Punta Cana. The first our toilet broke twice; both times the toilet wouldn't flush. The first time the repairman fixed the toilet after we waited more than 3 hours for it to be fixed. The second time the repair man came and told us it could not be fixed after being in our room for I would say 2-3 hours and left the room. I was not going to stay in a room where the toilet was broken as I had the runs. So I told the girls to pack up and we went into the lobby looking for a new second room before it got to late and we were to tired. Now this was a situation getting a new room, I had to get my friend who spoke Spanish to assist as the front desk man could not help us without him or someone who spoke the language maybe since it was super late at night, i'm not sure if they only keep bilingual staff during day hours. This took at least an hour to get a new room, our second room. Once we got to the room, I started to notice bugs! I thought I killed them all so I finally went to hangout with the girls. Once I returned to the room I noticed the bugs multiplied like crazy. They were all over the walls, bed, table and washroom floor. I immediately told them let's get our luggage and go back to the lobby; this was around 12am, my spanish friend was sleeping so I tried google translate as we ran into a language barrier again. This worker kept us waiting in the lobby till at least 2:30am. By this time getting the room at 2:30am we all were exhausted. The girls went to bed but I needed to shower as I was so itchy from the bug bites which I have been told after going to the clinic today it is bed bugs along with mosquito bites all over my body. As I was taking a shower I noticed the maid did not clean the shower as hair was left on the wall. This was the worst vacation resort I have been to in my whole life! Our last night at 2:30am once we got our third room; I was told by the employee using google translate I was needing to come to the lobby in the morning to speak with the manager who will apologize and do something to fix this experience for myself. I came twice to the lobby and waited for the manager till the moment I hopped onto the cart to take us to the bus to leave to come to Canada but nothing happened... No manager and no conversation. TERRIBLE EXPERIENCE! The wifi is terrible at the resort as well it is very choppy and cuts in and out all the time if your trying to post a photo to social media you find yourself posting the same photo 2 or more times. Now the room service is not existent, if you want drinks you need to get them before midnight or anything you want you have to come pick it up at the lobby front desk. We had so many issues trying to get water delivered to the front door of our room as there was not enough in the fridge. They only give you 3 small water bottles. A shocker was also being told you have access to all the resorts on property but when you try and go into another resort buffet you actually are unable to do so! Our travel agent has been amazing handling our concerns and issues we have been faced with during this trip! I would recommend using her again to book trips!

We have returned to the PCP numerous times because we love the smallness and the layout of the resort. We enjoy being able to just pop in to the beach restaurant Mare Nostrum. We were pleased that the restaurants had gotten upgraded as this was needed. The new walking surface/tiles are great too. The new pool umbrellas can be moved where the huts couldn't be. Well done. The staff are always friendly Felix, Agapito,Nelson, Eduardo, Ramon, Nancy, Moises and Jorge and more

We had such a great time! The resort is stunning, our room was way more than expected! What a view we were in a master suite, it was just wonderful!! Our Butler, Alexander was so attentive, always greeting us with a smile! We ended up becoming members and cannot wait to go back! Thank you to all the staff for all of your hard work!

Over all it is a lovely family location. 14 days was to long. We had issues with the main check-in / sitting area. There are 5 huge fans that the management would never turn on. We asked politely every day around 6pm before supper. (It's a huge sitting area outside of the restaurants with a Bar & Coffee bar) It was open air area on both ends but most nights there would be no wind and it was hot & muggy. The office staff would outright refuse to turn on the fans, you would need to be very firm with them to get it escalated to upper management. That worked sometimes. I'd be in a puddle of sweet, using a face cloth lol remember it was snowing not many weeks before we left home and much colder. Why would they install fans if not to use them!! I would go to other areas of the complex, fans would be pounding away with not one person around. The only common sense answer I could come up with was that it was more comfortable for the management staff not to have the fans on! I liked the service staff very much, we had lots of tip money to show appreciation.