Lopesan Costa Bavaro Resort Spa And Casino

clinic - scam---> they speak 80% Spanish, and use iphone to translate it in English. And then they send you bill to your room, and harass you at middle of night to pay the bills. There is no place to complain. Zero customer service. their Motto is: customer and clients who haas spent 6 to 8K dollars to come visit their resort, are always wrong and we can squeeze more money out of them.

Towel Station ==> only 1 located at main pool -- which is 10 minutes walk to water park for kids. Very inconvenience. as it closes at 5 p.m. the one at.beach never seen it open either.

Beautiful Lobby - but no garbage stations

Arrival: at arrival on our first day, there was no on at reception. very confusing. the people at entrance sent us to right, and the other party to left. at right where it says express "check in" there was no one to receive. The people who were guided to go left, also joined us, saying the people at other side directed us here. All of us were confused till after sometime, someone finally shows up.

==> for couples it may be okay resort, but for people with kids, this place is no good.

==> everything is sold in U.S. dollars rather than in their local currency. items sold outside are so much cheaper than the hotel.

==> coconut is sold for $5 U.S by the pool. but outside it is less than a $1 U.S.

==> people at reception are not well trained, their information don't match from person to person.

I have been to Dominican Republic before. first time was so amazing at another resort, there was no availability there, else i wouldn't have to this location. [Details]

The hotel was beautiful. Very nice property.
Food at buffet is horrible. Room service even worse.
Stand alone restaurants are good, but very difficult to get reservations
Kid got sick. All the reviews that talk about hand and mouth disease are unfortunately true... From what i've seen its from sanitation with food handling.

Overall it's a beautiful resort, Service on the other hand is horrible. Servers are expecting you to tip them any moment you look at them, and whatever you give them is never enough. [Details]

I highly recommend Lopesan Costa Bavaro Resort, everything was perfect [Details]

We stayed here when it was IFA 7 years ago. Loved it. Went back. Totally disappointed. There was a sewer backup that smelled terrible and it was all around the lobby and in the Mexican restaurant. We were there for 4 days before we actually got a beach chair, twice, on the beach, despite a bunch reserved for the "Unique" which no one used. We never had one near the pool. All of the chairs were removed from the children's pool leaving parents to stand while their children played in the pool. Spent several days with the power going off and on. Several days without water off and on. It took a couple of days to get a beach towel. Little entertainment. In our room by 9:00 every night. I seen at least 4 people injured by slipping on wet marble. When it was smaller staff always cleaned and removed hazards.The mirrors in the elevators had the same mess, which looked like sneezes, on them the full 7 days we were there. There were 2 elevators close to our room, which, until the 6th day, only one worked. Check in was slow. Slow line, in the sewer smell to ask any question/request from the reception. Offered change, but never had change.Although it took us a year to save to come back, based on our past experience, I looked out of the bus window and wished for a lottery win to bring all of my children and grandchildren. The water slide park,, the archade, the beach, melted my heart wishing everyone could see this was changed as it took forever to check in, smelling sewer waste, gross elevators. Imagine your 5 year old grandchild touching that to show you something. Then, the little ones can't be long at the pool because it is hot and there is no where to sit. Can't sit at the beach or other pools either because there are no chairs. I feel really bad because I am not a negative person. I don't bad mouth people or businesses. But you went too big, too fast and did not consider your staff or your customers. Please think about the fact that without staff and customers, it doesn't matter who or what you are, you can't succeed. You might be busy until the word gets around, but eventually there is no one. Oh yeah and every shower leaks all over the floor. We were three different couples in three different rooms, all the same. [Details]

Although the grounds, the buildings and the beach are beautiful, I cannot recommend this resort. There are nowhere near enough chairs on the beach to accommodate the guests and there were daily arguments that necessitated the intervention of security to resolve. When we spoke of this to employees, they repeatedly stated that "we are working on it" and "we did not expect to ever have this many people here". The washrooms, although constantly being cleaned, were not in a state of good repair and on two days of our stay, the main restaurant washrooms were completely closed. The other washrooms had several stalls out of use each day. We were there for four days before the taps in the main beach/pool washroom were repaired so that they did not topple over when we tried to use them. There is an odour in the rooms that does not go away. The air conditioning and ventilation turn off when you leave the room resulting in towels that remain constantly damp. The cleaning staff work hard but do not report room problems to management resulting in equipment being in a state of disrepair. When you report it to the management, you are told that they will "get right on it" but repairs are not done. When you leave your towels on the floor so that you will be given new, dry ones, the towels are removed but no new towels are left. Training is required for cleaning and maintenance staff. [Details]

Greate resort.architectuly amazing fantastic . very clean [Details]

We arrived on Dec 2nd and were quickly registered at the Unique Club desk. The staff were not only polite and professional but you could hear the pride they had at working for such a modern resort. A bell hop escorted us to our room and to be honest we were a little put off by how large the resort is. The room however was fantastic. Only a hundred yards from the beach and our own little slice of heaven "the Unique Club". Overall this is an excellent resort with amongst the best staff I have met at any resort. [Details]

Very pool costumer service, management did not helpful at all, we had so many problems but nobody care , even the management was just saying sorry but we cant help. Our vacation was completely screw , do not go to this hotel [Details]