nice refreshing stay for a middle age couple
We have been in this hotel before covid and loved it so much. We tried a few times to return, but it did not work due to the different reasons. Actually, it was our first place from others, we stayed for vacation, we wanted to come back.
Finally we succeed to come in December and were not disappointed, though there were some changes, slightly diminished our satisfaction. The coffee machine was not already available in the lobby for example, and vegetarian station was not existing anymore. It was mixed with other dishes. However, don't take me wrong, I still loved the place this time. It was a beautiful renovation of buffet area, which became more spacious, and life music at 7 pm was a great time to spend with others by dancing and playing games. The only restaurant we went was Brazilian, and it was the same high quality.
The service everywhere is excellent. Everyone is very welcoming and cheerful, in spite of the massive crowd they have to serve every day. The meals are delicious, and there is a big variety of veggies and fish.
The beach is amazing, long and quiet without waves and sea weeds. The staff cleans the sand of the beach every morning. the Entertaiment in overall was fair. We enjoyed the circus show. It was on a very high professional level and retro one was not bad. The entertainment team worked hard to make our stay even more pleasant.
Our room was small, but clean and cozy. Everything you need was there.
We appreciated the hard work from everyone, who made our stay refreshing and enjoyable. We will come again! Thank you El Portillo!!!