Mexico

Very clean and well maintained property. The staff were all courteous and friendly. There was a good variety of activities led by Briian and the evening entertainers were very talented especially the band, Elite. Moises never disappointed with the bar service on the beach! The favoured restaurants were Chez Isabelle and Basmati [excellent!].

This resort is breathtaking and I'm going to tell you why. The service is spectacular we were greeted within 1.2 seconds the moment we entered any type of restaurant! The attitude on all the staff in the resort was incredible they were so happy, it was clear they loved their job! The food is incredible as you know in Mexico. There are two major buffets, tons of à la cart restaurants to pick from. Only two required bookings and than that it was first come first serve! There was a beach barbeque that served variety of things such as rice to meat and then of course hamburger to hotdogs. There was a fast food joint on the resort that was like the McDonald's of restaurants that was open till 3 AM. Access to food literally 24/7. I couldn't get over how the resort was laid out! It was not crowded whatsoever there was so many seating areas. There was many times that we woke up at 11 AM went down to the beach and had no problems with seating. Everywhere you look at not only are your rooms it is very very clean! The beach is literally a 10 second walk from the hotel this is not exaggerating! The beach is incredible you could walk the whole strip, the sand is amazing! The resort is on the beach and it is so breezy there I could not get over it! I can't get enough of this resort now I am back home and I will tell you that I would go back to this resort in a heartbeat I 100% recommend us! We were treated like Royals our whole stay!

VIM was our first all inclusive resort experience and while we enjoyed our time at the resort we felt some things could have been improved upon. The beach was stunning; however, you will be regularly approached by people trying to sell you things. All of them only asked us once as they went by and left us alone after we said no. Most of the restaurants were fantastic, but we didn't like having to scan using our phones for the menu. There were times the wifi wasn't working, so we couldn't see the menu. The evening entertainment was spot on and enjoyable every night. The grounds are lovely, but it was sad to see people (ie guests) being lazy and leaving their trash on the ground. Garbages are everywhere so it's inexcusable for guests at the resort to not put their garbage in the bins. Staff were amazing and always friendly. I was sad to learn that they work 6 days a week, surely the resort can afford to pay them more and work 5 on with 2 days off. Onsite shopping is expensive! Go to Playa del Carmen or Tulum for better shopping experiences. Be wary of the excursion company at the resort. It was obvious that the shopping areas the excursion guides took us to received some sort of kickback. We did not like the set up of the bathroom in our room. The toilet has zero privacy (it's just a glass door with some frosted strips across it). Apparently we were in a renovated room and this is a huge design oversight by the resort. Overall, we felt the cost we paid exceeded what the resort offered. We may return if we find a better price.

This Hotel was excellent. The food, the service, the entertainment! Entertainment was the best I've seen at any resort and plenty of it. Live bands in afternoon and evening most days. Then a show, then some type of participation entertainment later, such as karaoke, tons of fun to watch, and the silent party. Everything you need is on an app on your phone, which I liked but my husband does not even turn his phone on during vacation as I'm sure many people don't so this may be a negative. The rooms were great and we had a swim out which we only use once or twice as it wasn't really a private swim out like some resorts. You had direct access from your room to a pool which was still nice. It wasn't connected to the lazy river pool, which was fine because the lazy river was in the shade most of the day and I didn't even make it around the whole circuit as it was chilly in the shade. One of the main pools not connected to any rooms was freezing (for me) many people were in it...(a long time) and had a swim up bar, so again, not for me. All staff were very friendly. Did not have club level and did not see much of a difference. We usually do upgrade to a club level at many resorts but had everything we needed here without. Not a very big resort, so walking was not an issue (I have some mobility issues) Towel/chair game was happening here but were always plenty of chairs and beds left open, specially on the beach. The seaweed was minimal and was maintained. Beach service was great. We like to go to different resorts all the time but would definitely return here and will highly recommend (I am a travel consultant)

The Hilton hotel was lovely and offered us a wonderful vacation. The check in process was simple...we did request a ground floor due to mobility restrictions but we did not receive it... I realize it was not guaranteed. The hotel is very clean and the grounds are immaculate. The food at the various restaurants was generous and good quality. Warning- there are signs for rocks in the water at the beach and it is true...you have to be very careful as the waves are strong. Yes the mixed drinks are watered down but I suppose that is to be expected. Gerrardo was on security at the beach but he was professional and friendly.

Our family of four spent 8 days at Barcelo Maya Palace at spring break. We absolutely loved it and were sad to leave. Our room was clean and comfortable, the staff is lovely, the beach is gorgeous and the food was wonderful. The a la carte restaurants were a treat and the buffets had delicious food with lots of choice. We especially appreciated the traditional foods, but the youngest also appreciated the “fun” foods. It was easy to book excursions that left directly from the lobby. We had a wonderful, relaxing stay, and I miss the bliss of reading on a shady lounger on the postcard-perfect beach.

We very much enjoyed our stay at this Riu Palace. The service was excellent, and the staff were very friendly. It's a beautiful hotel, kept in tip top shape.

We stayed at Riu Dunamar for 9 days. The location is just perfect. A long beach cost very spacious and clean. The beach was clean almost every day. You don't need to worry about the place under the palms, as it very specious!The staff is very friendly, hardworking and very respectful!The food is average for the 5-star hotel( just comparing with the others hotel that we have visited before). Very uncomfortable time for the lunch from 13 to 15 p.m, and be aware that inside buffet the dining place closes at 14.15 p.m and unfortunately some day it was a lack of food at the late time around 14.30 p.m.The rooms are good and were cleaned every day. Entertainment is ok. I would like to express my good words towards receptionist employee ALDO-professional and very helpful.Hardly 4 star for this hotel.Yes i would recomend it for my friends

We were at the Royale, not the Casitas. Check in was swift and fun with champagne flowing. We learned where we could and could not go right away on a map, so the Casitas-Only pools were not a surprise... and TBH it doesn't affect your stay at all (unlike other reviews). Bellhop was quick and lively so the overall first impression was nice. Room was big and clean and we had a nice view of the middle fountain grounds from our balcony. I love the open window concept of the tub to the bedroom/tv (we ate room service and watched tv in the tub a few times). But why do so many hotels opt for swinging glass between the toilet/water closet and the rest of the bathroom! Drives me nuts. You can hear everything lol! Our Personal Concierge Cesar was awesome and really planned out our days well. We set up our excursions with the counter beside the front desk with the very happy Beth (I believe) and, although we were misinformed about a few things, the trips were fun. The golf carts to shuttle you around the property were always near by and if they were going your direction they'd stop and see if you needed a ride. We never waited at the shuttle 'stops', we just started walking the way we needed and within a few minutes someone drove past. It was very accessible for us. We were never asked about timeshares once (albeit we were a younger couple), never sneakily upsold on wine or drinks, and the charges on the room at check out were exactly what we had accounted for - even our discounts on massages from their Monday deal. I was nervous reading so many negative reviews relating to the above, but that was not our experience at all. The beach was hilariously bad. Our travel agent gave us a heads up about the barriers and sandbags, but the triangle Landmine looking things right at the shore must be new. I'm laughing just thinking about the absurdity of it. We are going to DR in a month so we weren't that upset because we know we have a better beach waiting. But if anyone is coming for the beach I am so sorry! Go to Akumal on a day trip if you want a beautiful Mexican beach :) The service was awesome. Probably the highlight. We tipped all our waiters, bartenders, and maids simply because they all seemed to go the extra mile! The food itself was great at Santa Fey, Rincon Mexicana, and Kampai. Also room service food was good. Everywhere else was underwhelming, especially d'Italia. Reso at 9, seated at 9:20, our tiny portions were cold and when we tried to order more the kitchen was closed. Just fell flat. Fuentes is fun for the extra 25USD and food tasted great! We both fell ill soon after though, so we ended our stay on a lousy note. I'm just assuming it was related but who knows. We were close to the main lobby so we just wheeled our bags to the lobby for check out, but our concierge did pop out and try to order us a golf cart which was nice. I thought it would take too long and I was anal about the time so I declined. Little did I know our shuttle would be over an hour late and our tour rep was NEVER at the hotel (took us 4 days to track him down to schedule our shuttle) so I had no one to ask for help. A nice Front Desk man tried to help, but ended up just passing the front desk phone to me and I had to make multiple calls and was passed around with no resolution. Really stressful and was NOT something a guest is supposed to be doing. But, alas, the shuttle finally showed up and all was well. Maybe I am too neurotic, but that really did annoy me... Overall the stay was pleasurable, the workers were awesome, the room was decent, and the weather was fantastic. Food was not the be all end all I was expecting and although the grounds were immaculate, the resort itself just seemed unpolished. I kind of categorize it as the 'More-Expensive Cheap Option" for an all-inclusive resort. We may have been the wrong demographic, so I don't think we will be back for a while. Thank you El Dorado for a fun first trip to Mexico!

The resort was clean and quiet on our side. We were in building 5 closest to the beach and spa. We had a partial ocean view from the balcony. Staff were plentiful and very attentive. Everyone was very friendly. Meals were good with lots of choices. No reservations needed for the regular restaurants except the Hibachi restaurant which was easy to get into. Spa was clean and well run. Rooms were clean. We were pleasantly surprised with rose petals on the bed one night when we came back to the room. Entertainment was good - typical resort style shows. We took the Spanish lessons offered and learned a few words. Awesome instructor. Lots of activities every day including a market on Wednesday evening. We did go to the beach 3 different days and found the seaweed a bit smelly and swimming was not advised directly in front of our beach but was permitted a bit down in front the next resort. The beach is not unbearable as we did stay the whole afternoon all 3 days. The pools on the resort were great. We had a very relaxing, enjoyable vacation at the Platinum Yucatan Princess.