Krystal Altitude Cancun

Great experience, clean hotel,great service,very friendly people.The food a la carte was amazing.Beach was beautiful,very wide,clear blue water.Definatley recommend this place. [Details]

Excellent experience, staff was friendly and helpful, beach was great, grounds wonderful. [Details]

We stayed at Krystal Grand in late August and we paid extra to stay in the Altitude building. This building did have A/C, however, that barely worked and broke down during our stay, and as we stayed in late August, you can imagine how draining the heat was. Our room was located towards the ocean-view as a corner suite, the view itself was lovely, but the rooms A/C was faulty and we had to contact the front desk almost everyday to come fix it. In addition, the bathroom in our suite had an odd odour emanating from it for the entirety of our stay. We contacted the front desk again to help with the problem everyday and were not met with a solution. The mini bar in the rooms of this building are VERY mini because they only give you two beers, two waters, and a couple soft drinks. Besides the room, the buffet at the resort was abysmal. Despite having some authentic food, the buffet was the exact same food for all the 7 days we stayed there. Breakfast, lunch, and dinner did not change once, and the buffet area itself was so small. Also note that there were little to no vegetarian options for lunch and dinner. Due to the small capacity, we surprisingly had to wait 10-15 minutes everyday in line in order to get into the restaurant, this was beyond frustrating as the main building had no A/C and overheating while waiting to eat was not ideal. The nightlife at the resort was not interesting, there were little to no activities, they would put some chairs by the pool and play music for the majority of the night. It is also important to note that you will be micromanaged while staying here, you literally cannot go to any restaurant, get any drink, or go to the buffet without being asked to verify your room number and wait to be crossed off their list. There are 3 restaurants at the resort; italian, asian, and a steakhouse/grill. After the rough experience at the buffet, we decided to try the italian restaurant. That restaurant was the highlight of our trip. The food, the service, and the atmosphere was amazing. My family and I went to this restaurant 3/7 days we were there and this was only because we discovered the restaurant on our third last night there. The menu was diverse and had many vegetarian options. We were going to try the grill, however the menu was very limited and did not have anything of interest. Also important to note that you will be asked to wear a mask in ALL dining areas, you will need to wear it to enter the building but you can take it off at your table. Also forgot to mention that the room service in the altitude building is complimentary which was great, especially since the food was MUCH better than the food at the buffet. You could get a variety of breakfast, lunch, and dinner delivered to your room with an exception of longer wait times, sometime sup to an hour. The beach at the resort was absolutely stunning. It was clean despite being open to the public, and the waves were very fun with the family. We found it better than the pool, as the pool area was more enclosed so the water would be very warm when entering but that was also due to the heat. The ocean was refreshing and stunning. [Details]

We enjoyed our stay at the Grand Krystal resort. The staff really made our experience worthwhile! Best beach around, some day fun waves and other days calmer. Altitude tower is much nicer and worth the upgrade. We didn't love our first room so paid for an upgrade to top floor oceanview and loved it!
We booked altitude but still had to pay to upgrade further. Was still worth it but wished we had the option upon booking. Altitude pool was our favourite spot. We reserved Bali beds every day and felt like we were on a luxurious vacation! Altitude pool much quieter and beautiful ocean view.
Shout out to the staff that made our trip amazing, knew us by name and always attended to our family the minute they saw us!
Jahir in altitude bar- best bartender!
Carlos & Giovanni - altitude pool hard working fabulous server, remembered us everywhere
Hervik- pool concierge Greeted us daily [Details]

Food was great, the hotel was impeccable. Night cleaning crews were literally on their hands and knees with a scraper making sure the floors were spotless in our altitude building and the main building every night. If I could remember the man's name I would mention him here.

Front desk in altitude building were extremely friendly and were great with English. (Again would mention a name if I could remember, I was afterall on vacation)

Jahir (bartender in altitude bar) gets a special shout out from me for being a perfect bartender and an all around great guy.

Andres, Renne, and other guys and girls from the outdoor entertainment staff were a blast. They made the volleyball and water sports super fun.

Also the gentlemen working the bar at the lounge just off the main lobby were extremely nice and helpful. We made friends during our stay, we had a group of about 15 on that lounge deck almost evernight and they kept up with our needy requests quite easily.

Only thing in would reccomend is 2 more beach staff, more chairs and a few more canopys. I belive these small expenses would go a long way with people comfort and service.(although I am not complaining about the service at all. It was very impressive)

All in all I highly recommend reflect Cancun and spa and the extra money you pay for the altitude tower goes a long long way.. trust me !

Food is great. Staff is great. Location is perfect.

We will be back !

Shayse Vanessa [Details]

Starting with the facilities we found everything very clean, the rooms, beach, pool, bathrooms, restaurants. Gorgeous view from our room and a breath taking beach. We found something delicious to eat in one restaurant or the other at any time of day. Breakfast buffet isnt huge but they have a great mix of items, never missed that. The thing that blew me away and brought us back for our second visit was the staff. Specifically Alejandro, Ernesto and Pedro at the Grill restaurant, Martha at the breakfast buffet, Alejo and Nelson at the pool bar. Great people who seemed genuinely interested in making us enjoy our stay. Thank you so much all other Reflect staff too. [Details]

It says 5 stars but not worth 2-3 at max, rooms very dated, smelt like sewage all the way even the beach has the smell, seaweed on the beach and the sea!!
They don't clean it, sand is not even on the beach it's like uphill and you need to find a place to go down to the sea and be aware you could fall, very limited seats on both beach and swimming pools, at “O” restaurant always running out of food and not much variety and hardly any activity in there!!
Never go back again [Details]

Just got back from this property and am very disappointed. The good is that they do have a very nice beach but there are not enough beach chairs or palapa's at all which caused people to mark their chairs early. No reservation system for their ala cartes which caused very long wait times for lunches and dinners, up to 90 minutes. Only 2 very small elevators which caused very long wait times to get to your room or get to lobby from your room. Had to call house keeping 3 times during week to get room cleaned. Preyed upon by timeshare type people upon arrival and set up by front desk personal. Could not connect with wifi in room. [Details]

Our stay was so nice and romantic, the food and service was great, there were so many options available for dining like different restaurants and cuisines . The only problem was lack of activities at our hotel at nights. [Details]

Cancun is a wonderful vacation destination. While we were treated well at the resort I was not impressed with the quality of the rooms which were very dated, poorly furnished with poor quality double (not queen) beds, void of meaningful furnishings, sloppily painted and poorly maintained and cleaned. Additionally It did not appear that this facility was handicapped (wheelchair) friendly. [Details]

A very nice hotel in a great location. A better bet for younger people who like shopping and clubs close to the resort. Not so much for seniors looking for a more relaxed pace. [Details]

Overall we enjoyed our stay at this hotel. The drinks and food were great. We stayed as all inclusive. We found it upsetting that we could not use the infinity pool becuase we did not stay at the altitude tower. There were also white canopy beds on the beach that basically don't ever get used because you have to pay extra for that. We were also disappointed with having very minimal day entertainment while at the beach or pool. Sometimes they would do it and most times not. They would only do volleyball at the Pool. We only experienced one day doing yoga and zumba. [Details]

the experience was much different than previous resorts I've been too, it was a lot more condo than villa. so it wasn't as open of an environment accessing different areas was a bit challenging. also the bar closed way to early , main was 10 pm and side was 12 pm. overall the staff and service was good, was kept very clean. the food was pretty amazing but there were no pools directly on site, you had to walk to the sister resort krystal grand and use their's. [Details]

The hotel was beautiful. We stayed in the Altitude tower and had a wonderful ocean view room....this ocean view was amazing. Our room overlooked the pools and we had a full view of the ocean and coast. We also had access to the infinity pool which was for adults only and only Altitude guests. This pool was right at the edge of the beach and was amazing. The food in the restaurants was all good. There are lots of choices and we had the option of room service included. The beach was cleaned daily and each of the pools and the beach had plenty of lounge chairs. The staff were all courteous and friendly but Yolanda in the lobby bar is amazing. Friendly and smiling and she makes great drinks. The only down side was that there are no shows at night. They brought in a band, a violinist and a sax player on different nights. They were all very good but the occasional show would be nice. [Details]

The overall place was really pretty, the hotel was very clean. The last two days they were doing renos which were very loud. The ceiling in our bathroom started falling down and made a huge mess they have assed cleaned it up, the maid broke an expensive bottle of tequila in my suitcase when throwing my luggage off my bed one day and it ruined a bunch of my clothes... The buffet was never open for lunch like it states... The service at the pool bar was terrible they would ignore you even if you were the only one there and I was tipping them very well! I think the best service I got from any of the bars was the beach bar they always made sure you had a drink in hand which was great! The beach was very clean and gorgeous! Even though the service wasn't the greatest and we had a few hiccups I would definitely go back for the location! [Details]

What an excellent resort to stay at. Very clean, very friendly, and good food. Beach was great as were all the services. My only regret was that we didn't book for a long stay. [Details]

The location, beach, food and amenities were excellent! The staff was friendly & helpful. Be aware that bottles of wine (not glasses) and some food items are not included in the All-inclusive plan. The resort is walking distance to the ferry dock to Isla Mujeres and to Plaza Caracol. In Plaza Caracol, the vendors were aggressive, yet harmless. We also encountered four guys in green masks who we thought were promoting a nightclub, so were not worried when they asked to take our picture. Very shortly, they had separated my husband and I, were reaching into my bag, and picked up my husband and turned him upside down, ostensibly to shake out his wallet. Then followed us asking for money. It became very scary very fast! Be vigilant in Plaza Caracol, and never stop for "picture" guys! [Details]