44 reviews
Will never go back here
We “upgraded” to an ocean view room. It was filthy, surfaces had not been wiped, footprints in the glass of the door and balcony, spills on the floor, very dusty AC vents and under the bed. Had to complain three times to get it cleaned. The dust remained even after the clean. Towels were taken and not replaced, had a face cloth day 1 and never again, mini fridge was never filled,had to ask for water and coffee for the room daily , towels were frayed, I could go on. The food was sub par for the most part, the buffet being the worst, food sitting in heaters for a long time and drying out. Had heartburn everyday! Tables were sticky and not wiped between guests unless asked to do so. Some of the staff were very unfriendly, almost surely, though most were good. Lots of repairs to be done.