Riviera Maya

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Best hotels in Riviera Maya, based on:
#2 Bahia Principe Luxury Sian Ka An
#2 Bahia Principe Luxury Sian Ka An
Riviera Maya
Mexico
685 reviews
Sian Ka'an vacation
We travelled as a group of 6 to Sian Ka'an. On arrival we were greeted with the cooling towel and delightful welcome cocktail. We had all stayed at this Bahia complex before (Akumal and Tulum) so knew what to expect. Check in was seamless. Two of our rooms weren't quite ready (we arrived around noon so to be expected) so we went to the one room and changed for the pool and headed to the snack bar for a quick lunch. Our rooms were ready as promised - we were in the 26 B block on then second and third floors. Rooms were lovely with great balcony views. Lots of hot water and great pressure. Can be loud at night as folks seem to congregate at the 24 hour snack bar. We spent most of our time at the beach either in the Sian Ka'an section or Akumal or Tulum beach. The trolley rides were fun and always an opportunity to meet new friends. We had 6 a la cartes and the food was amazing at each one. Can't say enough about the Bahia food. Always amazing, and so much variety at the buffets. The pools at Sian Ka'an were a little too warm for our tastes preferring the beach and the breeze. Great entertainment nightly at Sian Ka'an. The bugs do bite some so bring your bug spray. Drinks were always delicious anywhere you were- pool, lobby, buffet, a la cartes. The staff were amazing! Always helpful and accommodating. Wifi is pretty good. Occasionally weak or you need to turn off and on to establish connection. We loved it here, have always wanted to try it and so glad we did. Not likely to return purely because we prefer to be on the beach.
#3 Excellence Riviera Cancun
#3 Excellence Riviera Cancun
Riviera Maya
Mexico
181 reviews
Highly recommend
This Hotel was excellent. The food, the service, the entertainment! Entertainment was the best I've seen at any resort and plenty of it. Live bands in afternoon and evening most days. Then a show, then some type of participation entertainment later, such as karaoke, tons of fun to watch, and the silent party. Everything you need is on an app on your phone, which I liked but my husband does not even turn his phone on during vacation as I'm sure many people don't so this may be a negative. The rooms were great and we had a swim out which we only use once or twice as it wasn't really a private swim out like some resorts. You had direct access from your room to a pool which was still nice. It wasn't connected to the lazy river pool, which was fine because the lazy river was in the shade most of the day and I didn't even make it around the whole circuit as it was chilly in the shade. One of the main pools not connected to any rooms was freezing (for me) many people were in it...(a long time) and had a swim up bar, so again, not for me. All staff were very friendly. Did not have club level and did not see much of a difference. We usually do upgrade to a club level at many resorts but had everything we needed here without. Not a very big resort, so walking was not an issue (I have some mobility issues) Towel/chair game was happening here but were always plenty of chairs and beds left open, specially on the beach. The seaweed was minimal and was maintained. Beach service was great. We like to go to different resorts all the time but would definitely return here and will highly recommend (I am a travel consultant)
#6 Platinum Yucatan Princess All Suites And Spa
#6 Platinum Yucatan Princess All Suites And Spa
Riviera Maya
Mexico
300 reviews
2nd stay at Platinum Yucatan Princess
Returning guest. Excellent holiday overall with a few small concerns. Lovely staff: Catalina, Herbierto at the pool bar & Miguel (buffet & a la carte server) constantly go above and beyond to ensure great service. Good variety at the buffet BUT temperature of foods was an issue. Often hot items were tepid & cold items were room temperature. A la carte restos consistently great!!! Recommend the Italian, teppanyaki & Rodeo. Beach unfortunately has a lot of sargasso, only a small section of beach is cleared daily (in front of the Riviera section) so it's quite busy. Ocean is amazingly warm! Pools warm too, very clean & no issues finding a lounger or Bali bed pretty much any time of day. Spa is standard, water circuit small but relaxing, massage was good but not outstanding. Spa has long hours to accommodate your vacation schedule! Room service prompt & very good food quality, menu not extensive but more than adequate plus if you request something not on the menu the response is “all things are possible!” :-) Some minor inconsistencies with housekeeping, a couple days we had to request face cloths and/or hand towels but all inquiries were addressed promptly and with smiles. Our balcony door was left ajar one day after housekeeping & left unlocked twice as well…this was probably the most concerning element of our week. Overall our holiday was very relaxing and we would definitely like to return for a 3rd stay in the future.

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