Riviera Maya

Are you looking for a specific hotel in Riviera Maya? Here are the Top 20 hotels below. Click to see all 133 hotels at this destination for which we have reviews. Return to the country Mexico to choose another destination. Return to the home page to choose another destination or country.
Best hotels in Riviera Maya, based on:
#1 Valentin Imperial Riviera Maya
#1 Valentin Imperial Riviera Maya
Riviera Maya
Mexico
613 reviews
Beautiful resort
VIM was our first all inclusive resort experience and while we enjoyed our time at the resort we felt some things could have been improved upon. The beach was stunning; however, you will be regularly approached by people trying to sell you things. All of them only asked us once as they went by and left us alone after we said no. Most of the restaurants were fantastic, but we didn't like having to scan using our phones for the menu. There were times the wifi wasn't working, so we couldn't see the menu. The evening entertainment was spot on and enjoyable every night. The grounds are lovely, but it was sad to see people (ie guests) being lazy and leaving their trash on the ground. Garbages are everywhere so it's inexcusable for guests at the resort to not put their garbage in the bins. Staff were amazing and always friendly. I was sad to learn that they work 6 days a week, surely the resort can afford to pay them more and work 5 on with 2 days off. Onsite shopping is expensive! Go to Playa del Carmen or Tulum for better shopping experiences. Be wary of the excursion company at the resort. It was obvious that the shopping areas the excursion guides took us to received some sort of kickback. We did not like the set up of the bathroom in our room. The toilet has zero privacy (it's just a glass door with some frosted strips across it). Apparently we were in a renovated room and this is a huge design oversight by the resort. Overall, we felt the cost we paid exceeded what the resort offered. We may return if we find a better price.
#3 Excellence Riviera Cancun
#3 Excellence Riviera Cancun
Riviera Maya
Mexico
181 reviews
Highly recommend
This Hotel was excellent. The food, the service, the entertainment! Entertainment was the best I've seen at any resort and plenty of it. Live bands in afternoon and evening most days. Then a show, then some type of participation entertainment later, such as karaoke, tons of fun to watch, and the silent party. Everything you need is on an app on your phone, which I liked but my husband does not even turn his phone on during vacation as I'm sure many people don't so this may be a negative. The rooms were great and we had a swim out which we only use once or twice as it wasn't really a private swim out like some resorts. You had direct access from your room to a pool which was still nice. It wasn't connected to the lazy river pool, which was fine because the lazy river was in the shade most of the day and I didn't even make it around the whole circuit as it was chilly in the shade. One of the main pools not connected to any rooms was freezing (for me) many people were in it...(a long time) and had a swim up bar, so again, not for me. All staff were very friendly. Did not have club level and did not see much of a difference. We usually do upgrade to a club level at many resorts but had everything we needed here without. Not a very big resort, so walking was not an issue (I have some mobility issues) Towel/chair game was happening here but were always plenty of chairs and beds left open, specially on the beach. The seaweed was minimal and was maintained. Beach service was great. We like to go to different resorts all the time but would definitely return here and will highly recommend (I am a travel consultant)
#9 Barcelo Maya Colonial
#9 Barcelo Maya Colonial
Riviera Maya
Mexico
266 reviews
Fantastic
The entire resort is massive. It took a few days to finally see all of it. 3 of our 4 rooms were bumped up to the Adults Only section (riviera) just before arrival. The grounds are amazing and well kept. We didn't meet any staff that weren't friendly, some more so than others, but no one was short or rude. The buffets were good, nothing spectacular, but they are buffets so.... Went to 2 a la cartes (Mexican and Italian at AO) and both were great. The Italian was better. Another in our party went to the Italian and Japanese at Colonial and loved them both. Pools were always clean. Drinks were plenty (some stronger than others, I found the frozen drinks weren't as strong as those on the rocks) The rooms in AO were beyond our expectations. The one that was at Colonial was still good, but a little damp. Sargassum was a problem, but they worked tirelessly to keep the beaches as clear as possible. The shows at the theatres were entertaining, especially Magic, Michael Jackson, Fantasia and Circus. Jaguars was closed unfortunately as was most of the adventure park, so no review for those. Mini golf was fun and free during the day. Bus rides in the evening were enjoyable on the second level with the roof open. Wifi throughout the resort is great, a little spotty along the beach path and on the beaches. Swimming with turtles in the bay was a highlight!Will be returning to this resort in the future, probably at a different section to get a taste of the other parts. Highly recommend for family (4 splash pads, plus the water park ($) Couples will enjoy the quite dinners at a la carte restaurants. Something for everyone at this resort.
#10 Grand Sunset Princess All Suites And Spa
#10 Grand Sunset Princess All Suites And Spa
Riviera Maya
Mexico
1832 reviews
Honest Review from a Canadian
This resort was the biggest resort we have ever been to. We have been to five star resorts in Cuba, Dominican, Mexico, Jamaica and this is by far the nicest one. We had a swim out room. The weather was absolutely gorgeous the entire time, we went for a week, and one day it rained for about 1.5 hours. Pro points: This is a VERY clean resort, very well taken care of. The people there work hard to keep it clean of garbage and used cups. The grass, trees, flowers, and walkways are clean and very well maintained. Even the public bathrooms are spotless. Pools are cleaned every morning of leaves. We noticed there were little to no bugs at all, anywhere. There are lots of animals we saw here, Coati's, Iguanas, Monkeys, kitties. It was easy to get food at all times of day. Drinks are good. Very friendly and attentive staff that work hard. Lots of grass, trees, different vegetation & nature. I love how green the grass is and how well everything is maintained on the entire property. They are cleaning the walkways every night and maintaining everything constantly. We had no issues with our room at all. The bed and pillows we found to be very comfortable. Clean room. Good maid service, clean towels and bed, nothing was ever taken from our room during the entire stay and we had a stocked mini fridge every day. Kept stuff in the safe and we had no issues with the safe. Lots of space on the entire resort to go and do your own thing. You could hang out together with people, or take a walk by yourself and go sit somewhere more secluded. Love the waking paths in the evening. Food was of good quality and quite the selection. The coffee at this resort is AMAZING. We are still talking about it. Our swim out room was a lot of fun and I would definitely suggest it. We found the pool by our swim out to be the most quiet, so we spent a lot of our time there. We liked the vibe of the resort, there are more quiet places to relax, and more party like places to have fun. Lots of kind and friendly people we met at this resort. Con points: We have a 10 year old that did not attend this trip with us, and we found this resort to have WAY to many very small children (new born baby to 4 years old). We hung out in the more quiet pool area, but every single meal we had (no exaggeration here ) there was a screaming, crying child. The children at this resort were not very well behaved and the parents seemed to not care, lots of times we saw a kid laying on the floor of a buffet or running around during a reservation meal. Lots of brand new babies- The room two doors down from us had a brand new baby and she had him on a monitor and every time he would cry she would bring him out of the room, so he would scream and cry poolside beside us. My husband and I really found the children thing to be the only thing to deter us from returning here, possibly looking at the sister resort to this one that is adults only. We met another couple here that also has children that said the same thing. If you love seafood, the food will be upsetting to you. We were disappointed that there was NO seafood at ALL at any buffet or reservation restaurant, other than a sushi night at one buffet. Rarely any fish. No smoked salmon, crab, shrimp, lobster, clams, muscles, scallops, etc. The only place at the resort to eat and sit by the beach, you must pay extra for. This should be included, we heard a lot of other people mention it. It's call the Chill Out. The beach is of course gorgeous. A few rocky spots but nice beach. Wayyyy too many people on the beach for my liking, very over crowded. There is one bar at the beach and it's a long line and quite a long wait to get your drink, with only two bartenders. I heard a few people complain about that. Bartenders were super friendly and funny, the one was doing some pretty cool tricks. The people that work at the resort trying to sell the “Spa” are a bit overwhelming. There are too many, we got asked at least 5-6 times a day by multiple people and swarmed at the beach at every chance. They do work hard to keep seaweed away from the beach here. Our room was called at 7:00 AM the first 2 days and woke us up so we unplugged the phone for the entire time we were there. Overall, we would go back to this resort, maybe our travel agent would know the better time when there are less small kids. Our travel agent did an amazing job arranging everything for us. Flight times were good, resort was great. Would rate this trip fairly high.
#14 Bahia Principe Grand Tulum
#14 Bahia Principe Grand Tulum
Riviera Maya
Mexico
487 reviews
Enjoyable beach vacation
Overall we had a wonderful experience, it had everything we needed for a week, and we would go back. The atmosphere is family friendly and laid-back, not a party scene. What follows is in-depth about our experience for those who like details. I have a few suggestions/complaints but they are very minor. *Warm water, sandy, shallow areas, and lots of room on the beach *It's a huge resort and I'm guessing not close to full, so there was room, food, service, towels, shows, transport, etc for everyone. *The pools are very cold, much colder than the ocean. Hardly anyone was in them. This would be #2 on my improvement list. *Drinks are generally good. Bartender skills/knowledge vary, but they are willing to take directions. They are not full strength at the all-inclusive price, but when you start drinking at 10 in the morning this is not a bad thing. *There is a lot of variety at the buffet, and quality is always okay, occasionally a dish was very good. Labels for food were often missing, wrong, or in the wrong place. If I was to pick my #1 thing for the resort to improve this would be it. Very frustrating not to know what the food is or to have to ask all the time! *Give yourself time to get around. The resort is big, and restaurants may be on the Coba side. There are various shuttles with different routes. A few maps exist with route names/numbers, but don't expect the shuttles to have those names/numbers on them. Ask the drivers. *A la carte restaurants -keep your expectations low: Teppanyaki Japanese, Hindu Thali, and Le Gourmet were good. Tequila Mexican wasn't much different from the buffet Mexican. Maybe it's regional differences, but I enjoy the Mexican restaurants at home, and what I had at the Cancun airport, much more than the resort. *Housekeeping cleanliness was good enough, but we had to ask specifically for some basic things like refilling as the tissue box, doors were not wiped, floors not wiped, and sheets were strangely not covering the foot of the bed. *Some quirks like bathroom light sensors positioned so that they turn off either very quickly (room) or while you're still standing at a pew (lobby); many unlabelled light switches. *Our bathroom was not a room, just slightly separated from the sleeping area. Toilet has its own stall, but the door is glass, and not quite mirrored enough. Ask questions about your room if you're not intimate with your roommates. *The environment feels safe, but use the in-room safe, keep valuables secure, and don't flash wads of cash like a woman in front of me at the pool bar line up with a thick stack of USD. *Shows: We enjoyed the Black Bird Beatles musical, and each of us liked at least parts of the Origen show. The Fiesta Mexicana was a pleasant surprise if you get into the spirit of it. Be prepared for limited food options and long lines. If you are a vegetarian or have other dietary requirements, it might be a plan to eat at the buffet before you go. *Activities: we joined the bike tour a couple of times, with different leaders and it was a different experience. A nice way to get out and around. There seems to be a good variety of things to do but we didn't try anything else. *Staff were almost all lovely and keen. Of course there are always a couple of people who are more bored or dialing it in. Knowing a few words of Spanish helps a lot. Most staff spoke and understood enough English, but sometimes it required talking to someone else. Some strange behaviours like asking us twice whether we wanted coffee but not actually bringing it. *The BP app for information and registration is clunky and incomplete. For example, we registered for our shows, and it showed the location for some but not all. This would be my #3 area for improvement: an orientation, guidebook, information, communication, labels, signage, etc. *The alignment between the resort and the tour agency and the transportation company was not very good. The resort could do more to provide information about available resources on site. *People were generally well behaved, but there are those who smoke in crowds and lines, don't wash their hands after going to the bathroom, hold up their phones for long periods during shows, go ahead of others who have been waiting to take spots on the shuttles, think that we all want to listen to their music on the beach, etc. The resort could help by establishing, communicating, and gently enforcing norms. *I had been to the BP Grand Akumal several years ago so I knew what to expect. If you just reduce your expectations a tiny bit you will have lots of room to be pleasantly surprised. I would call this 4 star by most standards, not 5. *We had both been to the area before and were looking for a recharge so we didn't feel a need to leave the resort. There are some shops if you want souvenirs, and they seemed to be of good quality, but expect tourist prices.

Click to
see hotel on
Google Maps

Are you a hotel owner?

Copyright © Monarc.ca 2008-2023