Bahia Principe Luxury Sian Ka An

We travelled as a group of 6 to Sian Ka'an. On arrival we were greeted with the cooling towel and delightful welcome cocktail. We had all stayed at this Bahia complex before (Akumal and Tulum) so knew what to expect. Check in was seamless. Two of our rooms weren't quite ready (we arrived around noon so to be expected) so we went to the one room and changed for the pool and headed to the snack bar for a quick lunch.
Our rooms were ready as promised - we were in the 26 B block on then second and third floors. Rooms were lovely with great balcony views. Lots of hot water and great pressure. Can be loud at night as folks seem to congregate at the 24 hour snack bar.
We spent most of our time at the beach either in the Sian Ka'an section or Akumal or Tulum beach. The trolley rides were fun and always an opportunity to meet new friends.
We had 6 a la cartes and the food was amazing at each one. Can't say enough about the Bahia food. Always amazing, and so much variety at the buffets.
The pools at Sian Ka'an were a little too warm for our tastes preferring the beach and the breeze.
Great entertainment nightly at Sian Ka'an. The bugs do bite some so bring your bug spray.
Drinks were always delicious anywhere you were- pool, lobby, buffet, a la cartes.
The staff were amazing! Always helpful and accommodating.
Wifi is pretty good. Occasionally weak or you need to turn off and on to establish connection.
We loved it here, have always wanted to try it and so glad we did. Not likely to return purely because we prefer to be on the beach. [Details]

Je ne comprends absolument rien mon voyage était planifié depuis environ 3 mois javais tellement hate chaque 3 semaines je regardais les avis j'allai même voir les avis négatifs mais il n'y en avait pas !!!
Aujourd'hui je vous raconte ma pire semaine de vacances dans le sud a vie
Pour commencer on ne me donne pas la chambre pour la quel j'ai payé
Comme je suis pas difficile je l'accepte et je dors dans une chambre de moins bonne valeur
Je me rend compte directement le lendemain matin de mon arrivée que la femme de ménage passais même si l'affichage était présent pour dire de ne pas rentrer
La raison c'est que j'avais du matériel électronique de haute valeur (meme mes assurances ne couvrent pas)
La première journée je me disais que c'était sans doute un manque d'attention donc je n'y porte pas attention plus que ça
Par contre le deuxième jour j'appelle la Conciergerie et je leur précise que je ne veux pas de service aux gens il me répondent que c'est correct il n'enverront plus personne
J'avise également la réception qui me dit le mettre au dossier de la chambre
Le troisième jour c'est là où est-ce que ça se corse plus
Par chance j'avais eu envie ce joujours de partir a playa del carmen j'ai amené tout mon matériel photographique pour profiter de l'expédition mais à mon retour j'ai forcé les constater que la serrure avait été forcée par un outil qui a détruit la porte sur le côté de la porte et dans le cadre de porte je vous mettrai les photos dans la description c'est alors que je décide d'appeler la réception pour les inverser qu'ils avaient été encore le ménage avait été encore fait ce troisième jour-là et que quelqu'un avait forcé ma porte ils ont fait venir la sécurité les managers et j'ai rempli un rapport d'incident ou un rapport que je ne sais pas trop quoi j'ai constaté également que j'ai perdu environ 200 dollars US au total si je calcule la conversion avec beaucoup d'acharnement et de colère j'ai été capable de changer de chambre et par la suite j'ai même demandé d'être transféré dans le Baya principe Tulum ce qui était relativement très très très très très très très très très bien vraiment aucune comparaison comment on doit qui est beaucoup plus calme moins stressant et qui semble beaucoup moins cher pour ce que j'ai payé je vous avoue que je suis très déçu également de la plage qui comporte énormément d'algues c'est vraiment désagréable et non praticable je crois sincèrement que mon voyage à Cuba était beaucoup plus agréable pour vraiment moins cher même si la nourriture était bonne au Mexique à Cuba à Cuba c'était vraiment mieux donc je vous mets les photos ici pour montrer que la porte était vraiment brisée et que quelqun a rentrer dans ma chambre et que c'est vraiment pas normal aucune caméra n'était pas présente autour et voilà je ne recommande pas cet hôtel [Details]

my experience was great. I received a free upgrade when I got there. The food and drinks were great and plentiful especially the al a carte restaurants anazing. The pools ere great and the staff were always friendly. [Details]

The hotel was amazing .the staff did anything for you .did too much would call the room fo you need anything. Also entertainment excellent food excellent .nice presentation. I love this place and recommend anyone to go .it's amazing . [Details]

This resort is excellant! The service is top notch and the resort itself is beautiful! We had a great experience here. As a couple visiting for our honeymoon, we also had the option of visiting the other Bahia principe resorts associated with this resort and we were never deceived. The beach was a short trolly ride away. [Details]

My experience at this hotel was far from perfect. My husband and I arrived late at this hotel and when we were brought to our room we've noticed that it was never cleaned after previous guests checked out. We were moved to a garden junior suite with blinds that were malfunctionning (not even able to close them), dirty bathroom and two seperate single bed. We refused to stay in that room and were moved again. Three rooms later, we were put in a room that was decent but that obviously needed a lot of attention. We noticed right away that the ventilation system coming from the rooftop unit was extremely noisy and that there was no hand soap in the bathroom (we requested some right away). We left to enjoy the rest of our evening and when we came back, we proceeded to go to bed and noticed that there were holes in ALL THE SHEETS, some were even 1-inch wide. The bed frame was falling apart, it was making a lot of noise just by sitting on it and was unstable (the legs were crooked). The mattress was old, not protected and hard as concrete. The shower head was broken and we had to hold it in order to shower. To our disguss, we found fresh BLOOD on the flat sheet, other stains were found as well on the pillows. It was now almost midnight and we just gave up, we didn't want to complaint again.
The day after we arrived, we had to request hand soap again since we never got the one requested the day before, we also requested hand/face towels since they were none in the room, we had to insist a few times to get those. On the third day, housekeeping never showed up for an entire day, (even if we tipped well), we needed water and fresh towels, it was a reasonable ask in my opinion. My room key stopped working after a few days and I was stuck outside my room, I was told to go to the reception to sort this out, I refused and a nice hotel employee helped me sort out this mishap. To compensate all of the logistics issues, someone from the hotel gave us a bottle of sparkling wine and strawberries, which was very kind. At one point during the week our sheets were changed but this time we found FOOTPRINTS on them and again, other stains on all the bedding (i.e. rust, black mold, etc.). We found dirty footprints in the shower later that week as well, like if the maid's shoes were dirty when she cleaned it. We ended up cleaning the shower ourselves to make sure the dirt/mud was gone. I would also like to mention that the noise coming from the rooftop A/C unit was atrocious and prevented us from sleeping for the whole week, it was like sleeping next to a turbo jet. When the concierge called me the during my stay to ask if everything was ok, I complained about this but nothing was done on that front afterward. I realize that we don't go on vacation to live in our hotel room but the problems encountered were just too much for us, especially since they pretend to be a "luxury 5-star" hotel.

On a positive note, I will truly miss the smiles and kindness of all the hardworking employees that took care of us at this hotel especially Faustino, Erick, Annabel, Salomon, Luis, Carlos, Joel, etc. Also, the hotel's grounds are truly beautiful, the food was amazing, the pools and the beach were also very enjoyable. Sadly, this hotel is not a "5-star" and I will probably give my money elsewhere next time. [Details]

The staff and facilities at the resort, including the restaurants were excellent. The room (I was moved three times), were not of a quality higher than a 3.5 star. The rooms in Sian Kaan, are showing disrepair and are not of the quality expected. Blinds crinkled and rusted, patio 15 meters from the storage for liquor with Dolly's passing by regularly. Air conditioner failed on the first unit that we had. The second unit was two beds poorly joined together to try to simulate a king bed ( unfortunately the place where they joined showed an obvious bump).
The third unit was the one listed above with the crinkled blinds. After three moves and approximately 4 hours of wasted time in the middle of our stay, we settled on not moving again and sticking it out. The resort did try helping out with some perks, but only when it was demanded by us. [Details]

We were extremely happy with the hotel, all staff members (too many to mention names but not one that was bad!) The only issue we had was the hot water...it was sporatic, some days first thing in the am we had it but most days we didn't. the only beach that we truly enjoyed was at Tulum. [Details]

The staff are the best the food on the most part good except the snack bar that was not very good. The resort is very clean and enjoyable. They discontinued the butler service was very disappointed. It is 90 minuets away from airport. [Details]

We had an amazing stay at the Sian Kaan. Everyone was so nice! [Details]

Hotel was fantastic, staff very friendly and excellent with covid precautions, felt very safe there
Hotel beautiful and peaceful [Details]

Le personnel est aigris et la période covid à vraiment laisser un hôtel qui ne mérite pas plus qu un 3 étoiles à Cuba
Très peu parles anglais et pourtant occupes des postes de manager. Ils n aiment pas les touristes et ne s en cachent pas
La nourriture est une honte. Chaque jour les mêmes service aux buffets. Les restaurants à la carte proposent la même chose saur que quelqu un vous sert! C'est absolument ridicule que vacances air canada puisse proposer ce genre d hotel.
Faites vous une faveur et allez ailleurs ! [Details]

Came here 5 years ago and things have definitely change.
Now it felt like a 3star hotel in Cuba! I paid an upgrade to move to Akumal instead because it was closer to the beach) i lost à whooooole day to get my other room. Front desk had trouble when inputing my details for my upgrade, they obviously didnt know how to use their plateform. The most frustrating part was that when they told me to come back a
I had to explain myself again. This could have been resolve simply by having the other guy tell him to upgrade my room. I didnt feel valued and i felt like they didnt care at all
The restaurent were closed. The buffet is so so Not A LOT OF optionS and lot of fried FOOD. Always the same menu, all day FOR THE WEEK...
Please do yourself a favor and booK another hotel. Definitly not a 5 stars hotel for Mexico standards [Details]

Let me start this review by saying we were loyal Bahia lovers with almost 30 visits to their hotels in the caribbean and Mexico over the last 10 years with 12 of them st Sian Kaan including getting married there in 2017 so yes we used to love this place and we are experienced travellers with typically 3-4 trips per year to all inclusives.
2 years of not visiting Sian Kaan due to the pandemic was hard and we missed the hotel and the staff we grew to love so when news that it was opening finally prompted us to book for opening week, we booked the best room they have in the penthouse suite, emailed our hotel contact to request our room preference and dinner reservations and we were happy to have our requests met. Upon arrival to our happy place we were greeted by obviously excited staff, given our welcome drinks and room keys and then whisked off to our rooms. When we opened the door to our room is where the nightmare begins and the first thing we see is half of a glass light shade dangling down oops no problem they can fix it which they did 3 days later after several requests. We started unpacking and started to notice little things like the ac remote did not work, no coffee maker( a few days later we got 1 but no coffee lol and only got coffee in the room once all week), only 1 of the 2 ac units worked after i took the ac remote from the open room next door, the tv remote had no batteries, the safe had no batteries, the phone did not work, beginning to get the picture yet? We sure were getting the picture that no one had checked out our room in the last 18 months the hotel was closed to guests or during the last 90 days before opening that they were preparing the hotel for opening. Batteries were brought the next day for both the safe and tv remote but the TV did not work and after 4 visits by technicians they gave up on the tv and after 3 days of us having to carry around our valuables including jewelry, laptops, cameras etc for 3 days they finally changed the safe after we finally refused to leave the lobby until it was repaired, are we having fun yet? The hot water situation for the first 3 days was on and off so we were not able to use the hot tub that we paid for but finally the time had come one of our favorite things to do after dinner it was hot tub time because we had hot water and we found a concierge who agreed to prepare it for us while we were at dinner and when we were ready my wife gets in and i turn it on to see black crap come streaming out of the nozzles, of course no one had even tested it not to mention 2 of 3 glass safety panels around the hot tub were missing, that ended that night. One true 5 star thing to do most days in our room was to use our ice bucket to pour water into the toilet to get it to flush due to the low water pressure we had all week. The trolley carts that bring you to the beach and a la carte restaurants would take if you got lucky 30 minutes or up to 45 minutes every ride so if you visit the beach and a la carte once each per day we were losing between 1 to 2 hours per day of our time every day.
The high points were the wonderful staff and the a la cartes were all good. The hotel is in bad need of renovations, in fact it needed them 3 years ago and why they did not fix even the most basic obvious things while they were closed is incomprehensible to me. The beach itself for SK is very rocky and near impossible to walk into. As loyal repeat guests we feel we were totally let down and felt without value, they took our thousands of $$ and gave us a horrible room and from talking to other guests many many had the same issues as us so even changing rooms was a gamble, in fact multiple guests told us they had changed 4 or 5 times.
Shame on you Bahia Principe for letting this hotel get in this state, the staff and the guests deserve better! Shame on you for taking money from travellers desperate for a get away and put them in rooms unfit for habitation. [Details]

Great quality of accommodation and food/drink. Excellent service and value. The shuttle service was unacceptable. This was my 8th visit to BP and the frequency of operation and wait times were abysmal. I love the resort and experience but would have to recommend to other potential guests that they stay at the beach hotels. [Details]

Très belle hotel!

La nourriture y est excellente!! Le buffet est succulent. Service nec plus ultra de la part de Demetrio et Neyfi. Les restaurants à la carte sont impressionnant, le Alux est tout simplement sublime!!

c'est un endroit très relaxe, pas de grosse animation et musique casse-oreille.

Les piscines sont des oasis de paix

Juste en face du terrain de golf qui est magnifique!

très belle végétation

c'est un must pour les gens qui veulent relaxer

Tout est propre et très bien [Details]

This resort is especially gorgeous in December, with the long nights and everything is lit up so beautifully.
Such good value for for your money. The food quality is one of the main reasons I keep going back.
I have noticed an improvement in the quality of entertainment offered. It's also much easier to book restaurants now as it's done digitally; no little pieces of paper to keep track of. [Details]

Excellent in every way, the staff are amazing and very accommodating. The room was clean and restocked daily. Activities daily by the pools and the nightly entertainment was awesome. The dining room buffet for breakfast and dinner was always great with a lot of choices for every meal. The snack bar down by the pools for lunch had great food and amazing service from the staff. The service from the poolside bar was also great, wonderful margaritas. [Details]

We had an unforgettable experience at this resort. The drinks and food were the best we've ever experienced. The service was top notch thanks to Neyfie, Demetro, Walter and Luis as well as several others. There's no problem not being ocean front as the trams run constantly. The longest we waited was maybe 10 minutes but usually much quicker. The pools were clean and a nice temperature. [Details]

This trip was special one as we were celebrating my wife's 65th birthday. We were not disappointed the service and detail from our butler Ricardo was outstanding. The service in the buffet was great and Anabel treated us with service above and beyond all our expectations. The rest of the staff are very friendly and helpful. The rooms are well cleaned every day and the mini bar was restocked every day. The rest of the resort was well maintained. The other resorts in the complex are very well run and food was very through out. The shuttle systems works nicely and the drivers ar e very helpful. Over all a very nice vacation and will return. [Details]

Luxury Bahia Principe Sian Kaan was an amazing place. Located in the jungle, it is a 10 minute shuttle ride to the beach, but the shuttles were frequent and it is worth the ride away to be on the quieter resort. Part of the reason it is such a good deal though is that with a stay at Sian Kaan, you can access all the other resorts: Akumal (the other luxury resort, family friendly), and Grand Bahia Principe Coba and Tulum. It was easy to get around, and so much to explore ON site. [Details]

This is our second time there my and my husband love it there they are fantastic and do everything to make your stay great for checking inn to buffets and dinners and even the trolley drivers and cleaners are all friendly and inviting [Details]

Just love this place. we go there to relax and do nothing and that is exactly what we do. The food is great and they go out of their way to please you. Was surprised that the lobby bar had no coconut liqueur for 3 days yet the buffet which is right beside the bar had some...but that was the only problem for the 2 week trip so very minimal. [Details]

Hotel is excellent. [Details]

Pick up from the airport was good and cold drinks available on the bus. Check in was simple although expect to wait until close to 3 pm for your room. Room was nice, could do with some more storage though. Slept well in a comfortable bed, good air conditioning, stocked fridge, TV, nice bathroom, wifi ok. Balcony faced the balcony of the room opposite, so not much view. You have to take the transport to the beach from the front of the lobby. Not a problem, they are very frequent, never waited more than 10 minutes. There is a private section on the beach for this hotel, but a 2 minute walk to the right brings you to a spot which is quieter and has drink service and plenty of sunbeds. The beach is rocky, but there are some lagoons where it is sandy and you can swim and snorkel, lots of fish. Lots of seaweed that the staff worked hard to clear. Always plenty of towels available. Buffet food was above average, and you can book the a la cartes from this resort and the others that are part of the complex. Also a snack bar ( very good) and sushi bar here. You can download an app then you can reserve yourself, or use the desk at the lobby, just do it as soon as you get here.. You get to the a la cartes using the trolleys again. Thought the seafood, Italian and gourmet restaurants were great. Four pools at the resort you can use the pools ( and the buffets) at the other resorts. Quiet pool at the Sian Ka'An was our favourite. Infinity pool at the Akumal was nice too. Evening entertainment was good, and the lobby bar was a nice place to relax.
Because you can use the facilities at the other resorts, there is a lot to do, a Casino, shops and stalls, tennis , soccer and basketball courts, dolphins, or you can just choose some peace and quiet at some of the other areas. Everywhere very clean, staff were great. On my list to return. [Details]

This hotel confirmed what we suspected to be true of all inclusive experiences. We prefer a boutique resort vibe but recognize that is no fault of this hotel. It's a personal preference. The beach is a shuttle ride away which we knew going in and now know that we prefer to be closer to the beach. The garden room was on the jungle and had good privacy and a beautiful view. We didn't make reservations ahead of our arrival for the onsite restaurants and so there were very few reservations still available for us. [Details]

This resort is top notch with service, rooms and food. The drinks are made from the top shelf brands. The food in buffet is always very good with great service a special person in the buffet is Anabel she goes above the normal service. All the staff are very good no complaints from us. Our room had a butler his name is Ricardo and was the very best that you could and professional. The al a carts were all good service outstanding. The only problem is the 90 min. bus ride. also beach is 10 min. shuttle ride. [Details]

Beautiful hotel with a great staff. [Details]

Modern room with sound isolation, up to date furniture and fausets, soft colours of paint and materials, spaceous closet and good built in bar-fridge, balcony with chairs. Convinient and clean, lots of greenery outside. Amazing buffet, Japanese ristorant Maiko, Brazilian restorant at Tulum, good-friendly service everywhere, drivers very disciplined and helpful. Not much insects-much work was done. Pools and surrounded area most of the time are in shades. [Details]

Excellent Hotel. Very clean, well laid out with easy access to everything [Details]