Riviera Nayarit

Unfortunately after being a loyal RIU customer for years this trip has turned us away from going back again. The staff that have been there for a long time are excellent but the new ones and management are more concerned about money than their customers.

Checkin and checkout was quick still had to stand in line as did check in day before on app. Three days no hot water finally they fixed it after second complaint. Had to call for water twice but then realized they deliver later in the day. The food was disappointing at the a la cartes some didn't look fresh and lacked flavours plus not hot. The alcoholic drinks you had to request higher brands or didn't taste very good. The pool was always packed never was able to get a chair so we hung out on the beach lots of loungers and in the sun or shade which was great. Great evening entertainment at the theatre but not nearly enough seating had to stand half the time. Great lobby bar service and entertainment and always was able to get a seat. Towels had to call for the second day always bath towels short on hand towels and the towels are old need new ones. Was here 9 years ago was way better plus rooms need a update.

Employees were extremely helpful, seemingly couldn't do enough to make our stay memorable. The food was very good, lots of choice and no need to pre-book any of the restaurants. Always a waiter ready to take your drink order. No need to get up early to get a lounge chair or umbrella for the day as there were always lots available any time of day. Entertainment could be improved upon. Beach was very stony and not good for swimmers, but good for surfers. Very enjoyable and would recommend.

I am sorry i did not know about this property sooner as it is due to be renovated. I found the decore old style opulant and charming. The staff were exceptionally helpful and friendly, the food quality, quantity and choices were excellent. My room was on the second floor and i still had an ocean view (partial only because of the trees), lovely. Rooms are kept very clean and the hallway to my room looked like you eat off of it. the entire hotel and grounds were constantly being cleaned and tidied. Wonderful, wonderful place.

Honestly, the people were amazing and extremely friendly. The only thing is that the pictures do not match the experience of the actual hotel. It's older, and while they have done some updates, it is still in need of repairs. The food was awful.... I ended up getting very sick and ended up eating the rest of my meals off the resort due to horrible food. Warning: since it is an older hotel, there is NO sound proofing. So get ready to be woken up by loud neighbors at 12am, or a crying baby. If you want a restful, relaxing trip with good food - DO NOT book at this hotel.

The Armony is a beautiful resort, new, clean, interior decorating and architectural features (i.e bathroooms, doors, fixtures) seemingly high quality. Staff all nice and helpful. The guys working the beach absolutely bent over backwards for the patrons of that area. Poolside servers generally good. Buffet was pretty darn decent. I went to one of the a-la-carte restaurants only once, service was great, food was high quality. Plenty of hot water always in the shower. I went to this resort as a single, older male, so this likely affected some of my experience, as the place, like all of the lounge chairs etc., is really geared towards couples (not even parents travelling with older children for the most part). I found that sometimes the poolside service staff or even staff in the palapa (buffet) ignored me because I was alone. That hardly was a huge deal, but noticeable. For me the resort is a little too isolated, I prefer to be able to walk into town, but of course, that may be a positive for some people. The resort tries to provide some "night life" with live music and d.j.'s but I think there are just not enough people under 30 staying there to make that much of a thing. This is not a party place, but if you like a chance to dance to some Cuban music, you're in. There are a few areas here that one must be a "member" to use, but that was really only some outside areas, did not seem to apply to restaurants, so not a big deal. Glad that the place is 18 , children really would have detracted from the overall ambience.

Buffet food was cold. Food was in the trays but you could not access the food until the official opening time. No orange juice just orange drink. Food not always available during the day, One restaurant only open on weekend to accommodate bus guests but food was hot. Wi fi was inconsistent. Only one person on reception for 2 days out of 7 spoke English. Bus trip guests excessively loud until well after midnight on weekend. Communication between sister hotels for alacart reservations were not always honored. Beach access past the hotel roped off area was crowded with vendors and non-guests.

We really enjoyed our time at this property! Staff were friendly and very helpful. Facilities were clean and food was excellent!

Amazing from arrival to departure. Excellent food, excellent service. Room was spacious. Whole resort was kept spotlessly clean.

There have been four ladies going to this location for 24 years. The name of the resort has changed over the years and is now the Hard Rock which is the best resort we go to. We have not found any better staff than those at the Hard Rock. They are friendly, professional and go out of their way to make your stay amazing. The beach party at the pool is out of this world fun. The only negative point I can make is the wines which are not good. You can get upgraded wines however these cost you. This is the same for the better items on the menu. When you are paying thousands of dollars to stay at an all inclusive, not sure I should be paying extra to eat and drink the better wines and/or food. Other than this everything else is super.