Riviera Nayarit

The hotel was super, clean, safe and the food was excellent!!

Cold food, unappealing buffet choices. smokers openly invited to the pool with ashtrays every where even though pool rules state differently. Super uncomfortable pool loungers. Resort selling $3.00 blow up float mattresses at $21.00 US instead to guests so the loungers are tolerable to sit on. First 3 days zero hot water for showers.

Spent 2weeks there and was disappointed.we were told the food was fantastic well it was terrible in the buffet the service was so bad! They would clean the table have you sit down then would not return with silverware and take your drink order. They really cater to the Mexican people vacationing there. Have to wake up at4:00in the morning if you want to get a chair around the pool. We arrive to our room and we have no fridge door does not lock didn't come with fridge for three days and fix door in four days.around pool area was not bad for cleanness but walking to your room the hallways were very dirty with food tray's sitting there for three days and hair and garage in the hallways. They have a bar in the lobby but no chairs and tables to sit at in evening to hav a drink nothing going on in the evening very boring. The best thing was a coffee bar. Great to relax in the morning. They have 24hours room service one day it was good and the next everything was ice cold and tasted like it sat overnight. All in all would not go back or recommend it to any of our friends!

Food could of been a lot better. Music around pool way to loud. Night show never went to late and it was way- way to loud. Couldn't sleep because of it. Staff is great and hotel very clean but won't be back to Mexico any time soon.

My wife, Heather and I both enjoyed our stay at the Riu Vallarta - we felt that the food was good (but repetitive for the second week) and all staff were very polite and courteous. After a couple of days our waitress (Blanca) knew us and brought our drink orders to our table just about before we could sit down. The bar staff were always quick and served us promptly. We both are impressed with the cleanliness of the resort. It seemed that there were more people from the Riu Jalisco in the swim-up bar than Vallarta customers (NOT GOOD).

Employees were extremely helpful, seemingly couldn't do enough to make our stay memorable. The food was very good, lots of choice and no need to pre-book any of the restaurants. Always a waiter ready to take your drink order. No need to get up early to get a lounge chair or umbrella for the day as there were always lots available any time of day. Entertainment could be improved upon. Beach was very stony and not good for swimmers, but good for surfers. Very enjoyable and would recommend.

Amazing from arrival to departure. Excellent food, excellent service. Room was spacious. Whole resort was kept spotlessly clean.

There have been four ladies going to this location for 24 years. The name of the resort has changed over the years and is now the Hard Rock which is the best resort we go to. We have not found any better staff than those at the Hard Rock. They are friendly, professional and go out of their way to make your stay amazing. The beach party at the pool is out of this world fun. The only negative point I can make is the wines which are not good. You can get upgraded wines however these cost you. This is the same for the better items on the menu. When you are paying thousands of dollars to stay at an all inclusive, not sure I should be paying extra to eat and drink the better wines and/or food. Other than this everything else is super.

ROYAL suites is the most welcoming resort. From the minute you arrive they treat you like family and welcome you home. You will fall in love with the beauty, atmosphere and the people who will become your family for life. Omar ( butler ) who makes your reservations, plans your trips off the resort and makes sure you day is going perfectly. He brings you cool towels, food samples, and sunscreen. He is a very loving, caring, funny man and a pleasure to deal with. Ivan by the pool has an amazing attitude of " Why Not". He won our hearts instantly and named us Momma and Papa. He made sure our hands were never empty and always surprised us.while sharing his knowledge of Mexican gatoraide or upset tummies. Ivan was loved by all and extremely attentive. Carlos the bartender was amazing at surprising us and sharing his skills. Ivan from the Punta Mita Restaurant became family instantly with his welcoming caring, polite, loving attention. We enjoyed his company so much we would end our day with desert and a night cap learning about his family, knowledge of the history and culture . This was our first trip to Royal Suites but we will return yearly because of these 4 men who are now family.on top of all this there are nightly shows, markets, a beautiful ocean and water entertainment.

We stayed here for a week. Decent motel. Food and drinks are not great. Rooms have a problem with smelling musty and also have strong sewer smells at times.