Las Vegas

The staff were friendly and our room was clean and quiet. The room itself was nice but our view of the loading area and dumpsters was a different story. Couldn't really watch anything on TV if we wanted to relax in our room. There were maybe 1 or 2 channels to watch the rest were news, hotel advertising, foreign language, or music channels.

Mandalay Bay has a lot of positives and so my husband and I are satisfied that we stayed there. It's expensive for what you get and I think there could be better options on the Strip. This was our first visit to Las Vegas, if we come back we'll try another hotel. It's a good location to get to and from the Airport quickly, visit the Welcome sign and Pinball site. Not good if you want to be at the centre of the Strip. A lot of kids so if that's not your thing, better to stay elsewhere. Had to call to get more towels, they would take them and not replace any

We had a FABULOUS time. Between spending time at the gorgeous pool, enjoying the casino (we won), watching waterfalls at the Bellagio, eating Bobby Flay hamburgers, sampling multiple exciting lunches and suppers and using the 24 hour hop/on Deuc bus to travel multiple places (Freemont), I can honestly say we give this vacation a 9 out of 10 rating. It was too short a stay.

It was a nice place clean and tidy, only issue is we caught covid while we were there.

Our Stay at the Palazzo was amazing, fast and professional service at both check in and check out. Every restaurant we ate at was amazing food. The Hotel is gorgeous very well maintained. The rooms are huge and very nice. The service and professionalism of the staff was outstanding.

When we arrived they could not find our confirmation anywhere. It happened to us and to another family that we were travelling with. Two families both with the same problem and interesting enough we booked using different methods. We had all of our documentation/receipts/confirmations etc in our hands. They told us there was nothing they could do. They said call whoever you booked with. We went back and forth for 3 hours as we sat in the lobby with all of our suitcases and kids running wild. Finally we decided to just book and pay for a room again so our kids could at least go up to the room after running wild for 3 hours in the lobby. I was beyond frustrated as we had already paid but we had no other choice. They did not offer us a discount or anything to pay for a night that we had already paid for. We went up to the room got settled and then went for supper. During supper we were talking to our providers and travel agents and were sending emails to the hotel. After supper we stopped by the front desk again now 10:15pm to see if anything was sorted out as we were staying for 6 nights. They said sorry nothing has been figured out we will call you if something does. 11pm we get a call that we need to change rooms and they have miraculously found both reservations for both families. 11pm and we are asked to change rooms with 8 people. 4 adults and 4 kids. Super frustrating...... We asked why we could not stay and they said that floor 8 was going to have construction and we would be the only ones on the floor, which clearly was a lie as when we got to the elevators lots of people were getting off on the 8th floor? Already frustrated we agreed and moved rooms. We moved from floor 8 to 10 same building and same exact room?? Very strange. Again the next day we went to the front desk and they said they would not charge us for the night we had to book extra and that they had found our reservation. How was it lost in the first place and why would you make two families move rooms at 11pm at night? Not once did a staff member say I am really sorry for the inconvenience or thanks for being patient. Is this something that happens all of the time? We travel all of the time and have never had this issue before. I am now going to be hesitant to recommend this hotel to anyone for fear they will show up and have a frustrating check in like we did. I would encourage your staff to be more kind, understanding and apologetic. It would go a long way. Wasting 3 hours in a hotel lobby is not a great way to start a vacation nor moving rooms at 11pm at night. It really is a shame that this happened as the rest of the hotel was fantastic and I wished I could be posting 5star amazing reviews. The restaurants were fantastic and the staff in the restaurants were remarkable!

Wonderful! Would definitely stay there again.

The Hotel was great, one of the best themed on the strip! Great exhibits onsite. Loved the train to Excalibur, saved many trips to catch the city bus. Friendly staff.

When asked for clean towels one morning they weren't there when we returned late evening but were brought up when we phoned down. I did ask for a receipt when I left and still don't have one. Maybe you could look into this.

Our room was nicely renovated and staff was nice. Room cleaning was below par as we had to ask for towels each day.